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FashionPassReviews 23

3.1

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FashionPass Reviews Summary

FashionPass has a rating of 3.1 stars from 23 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FashionPass most frequently mention and customer service. FashionPass ranks 225th among Women's Clothing sites.

service
8
value
8
shipping
8
returns
8
quality
8
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California
1 review
0 helpful votes
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Beware of Fashion Pass's Hidden Charges
October 3, 2025

Fashion Pass feels like a scam. They hit me with hidden fees and charged an "extended rental fee" before my month was even up, just because I swapped a few items instead of the full order. They automatically purchased the items without clear warning. They're often out of sizes and have limited options compared to other services. Super disappointing and I won't be using them again.

Date of experience: October 3, 2025
Virginia
1 review
0 helpful votes
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Deceptive
February 5, 2025

They are very u clear about how you get charged for items. They charged me almost $700 because I didn't check a "transfer" button on their website. You get 2 orders a month but what they tell you is you can't keep both of them. It is very deceptive. Then if you return it they charge you FORTY dollars per order fee. Even the though I told them I didn't even want the items and it was an accident they didn't care. The clothes are low quality anyway just go to Nordstrom rack.

Date of experience: February 5, 2025
Alabama
1 review
2 helpful votes
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Order Never Showed Up-Might be a Scam
October 2, 2023

I bought an ASTR dress from Fashion Pass and it failed to show up even though my account was still charged. I have not been issued a refund.

Date of experience: October 2, 2023
New York
1 review
0 helpful votes
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Absolute scam
December 16, 2021

If I could give a zero I would. Clothes take forever to be delivered. I cancelled my membership three months ago and they are still charging me despite countless of emails. Total scam! Avoid them at all costs. They are following the steps of companies like fabletics and will eventually be sued for their faulty and fraudulent practices.

Date of experience: December 16, 2021
California
1 review
0 helpful votes
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I am so so happy with Fashion Pass! They have such a great variety of options for all occasions - but I am especially loving all of the cute weekend outfits that I'm so excited to pick out every week after a year spent in loungewear! I love having the option to branch out and try new trendier styles that I wouldn't normally spend money on because I wouldn't wear it more than a few times, but this definitely gives you the freedom to try new things and send it back the same day if it doesn't work out! Shipping is extremely fast (to SoCal where I am) and I usually have my new outfit the day after I pick my items. Has also helped tame my shopping addiction LOL. *******x worth it!

Date of experience: May 4, 2021
Ohio
1 review
0 helpful votes
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One of my friends who always had the cutest clothes let me in on the best kept secret that is FashionPass! If you are undecided like I was, I promise you it will be one of the best decisions you've made in awhile!

FashionPass offers a large selection of the trendiest clothes typically seen on Revolve, for a price that doesn't hurt as much as actually buying from Revolve lol. I also feel since styles change so quickly that many of my old clothes are sitting in my closet unworn.

You can keep the items as long as you want, or return them all right away and get a new shipment an unlimited amount of times each month! The shipping is fast, and they make it so easy to return! I wish I had tried FashionPass sooner as I now feel like I'm finally in love with my clothes again :) It's a fun little luxury/something to look forward to and so worth it.

For $35 off your first month you can use my code ALYSSA6A. Hope you love it as much as I do! :)

Date of experience: March 5, 2021
Virginia
1 review
1 helpful vote
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To be clear I signed up first for their trendsetter plan which is I believe three items and two accessory's I will I did the thing to add on to more pieces of clothes for like $24 well I never received my first package I only received the two add-ons the following month they charge me for $109 for the trendsetter plan which I was supposed to credit for those clothes that I never received which I haven't been I decided to upgrade want to leave so I can least get one piece of clothing that I wanted because I've paid so much into this company already I figured maybe just get one thing because I've already spent so much well know this lady Lola tells me that I need to send back the clothes that I don't have to get a refund so I guess I'm gonna have to get a lawyer and deal with it that way

Date of experience: February 3, 2021
Connecticut
1 review
0 helpful votes
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Love FashionPass!
September 22, 2020

I love using FashionPass! I always wanted trendy outfits, but would spend hundreds on outfits that just ended up sitting in my closet after I took pics in them. Now I pay even less and get to wear even more different looks. I began using FashionPass when I had a bunch of weddings coming up but didn't want to pay tons of money for different dresses - and I've been using it ever since!

Date of experience: September 22, 2020
California
1 review
1 helpful vote
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A great company to invest in! Love their business model and have found that they are the best company for renting.

Date of experience: July 14, 2020
New York
1 review
0 helpful votes
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FashionPass has a great selection of clothing and reasonable membership prices. The customer service is by far unmatched and beyond helpful and responsive. I find options for every occasion and their site makes It easy to find exactly what I'm looking for. Everyone is sick of hearing me talking about FP!

Date of experience: July 14, 2020
California
1 review
12 helpful votes
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Investing in FashionPass has been one of the best decisions I have made. They have a wide variety of clothing options for all ages, sizes and occasions. Their website makes the selection process a breeze and their customer service team is always readily available to assist with any questions or concerns. The thought of renting clothes was not appealing to me at first, but after receiving multiple clothing items they are always in the most pristine condition. If you are not already a member I suggest signing up now!

Date of experience: May 28, 2020
Oklahoma
1 review
0 helpful votes
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The BEST for renting!
March 16, 2020

LOVE them!

Switched from a different, well known renting clothes company and they do not even come close to comparing to this company!
The customer service is unmatched, the clothes selection is to DIE FOR, and the rewards they give out are great too!

Will probably never try another company. Love these girls so much!

Date of experience: March 16, 2020
Texas
1 review
0 helpful votes
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Obsessed!
March 12, 2020

I'm obsessed with this service! It's actually saving me money because I would shop for super trendy things but only wear them once or twice. Such a great idea and helps make a positive difference with eliminating some of the environmental effects fast fashion can have.

Date of experience: March 11, 2020
California
1 review
0 helpful votes
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I've been a fan of rental services for a long time, and FashionPass really does offer something unique compared to the other things out there!

I love the LA vibe style, which matches my style more than RTR or LeTote.

Everything is trendy and cute, and it's perfect for someone in their twenties looking for outfits for work, brunch, and the club.

Date of experience: March 11, 2020
New York
1 review
13 helpful votes
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10/10
February 27, 2020

I'm so happy a friend recommend FashionPass! I've been renting for almost four months now and i'm completely hooked. It's very similar to RTR but you get more bang for you buck - I'm talking unlimited orders in any given month! They have all the "on trend" brands and offer a significant discount if you choose to keep an item (guilty as charged). I highly recommend FashionPass to anyone.

Date of experience: February 27, 2020
California
1 review
19 helpful votes
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I love this service! Seriously, I have tried my fair share of clothing subscription services and this one kills it by far. The clothes arrive so quickly and they are so good about giving you credit towards your monthly billing for reviews etc, which I love because it's nice to see what other girls think about the items. They are also super friendly and responsive if you have any questions!

Date of experience: February 7, 2020
California
1 review
5 helpful votes
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BEST
February 8, 2020

This company is the BEST. The customer service is top-notch... I have been a member for about 2 years now and I have never had a problem or hiccup. Everything runs so smoothly (probably because it's owned by a BOSS LADY!) The clothing is on trend and new items added weekly. This has saved me tons of money on my wardrobe. In sum, Fashionpass is my favorite thing ever!

Date of experience: February 6, 2020
Pennsylvania
1 review
10 helpful votes
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Hooked on FashionPass!
February 8, 2020

FashionPass is everything I hoped it would be, and more. The value is unbeatable, as well as the customer service. I love that I can basically have a whole new wardrobe every weekend! They're always adding new styles of high quality, trendy designers and have plenty in stock. I recommend FashionPass to all of my friends!

Date of experience: February 6, 2020
New York
1 review
18 helpful votes
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FashionPass is Amazing!
January 28, 2020

FashionPass is as amazing as you think it might be. I have been renting for 2 months now and I'm absolutely hooked. The clothes are kept current, on trend, and of amazing quality.

My favorite thing about FashionPass thus far has been its incredible customer service. I had a few instances where shipping/delivery were an issue on my apartments behalf and the customer service representative was MORE than patient, empathetic, and helpful. The fantastic experience I had with the customer service will likely keep me a FashionPass fan for life.

I would 10/10 recommend to a friend!

Date of experience: January 28, 2020
Washington
1 review
1 helpful vote
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Best decision of 2019
January 26, 2020

FashionPass was truly the best thing to happen to me in 2019. At first I was skeptical about the concept and how things would fit/the condition the clothes would be when they actually came but I still to this day have not been disappointed. I am able to constantly wear new things on my days off work as well as things I would have previously loved but wouldn't spend the money on for a "one time wear". The price is super affordable and with the $2 credit i get for each review and picture posted I don't even notice the monthly withdraw!

Date of experience: January 25, 2020

From the business

FashionPass is a clothing and accessory rental subscription for women. For one flat monthly price, members can rent and exchange unlimited clothing and accessory items so you can have a new box delivered straight to your door every week! We take care of the dry cleaning and shipping is always free. Rent clothing from today's hottest brands including For Love & Lemons, Levi's, Show Me Your Mumu, Blue Life, Free People, MINKPINK, Rebecca Minkoff, and so many more!


thefashionpass.com
Los Angeles, CA, United States