The Company StoreReviews 340

I'm just stunned by how much enormous effort and time I just had to spend on returning the WRONG item sent to me. I ordered a flat sheet, fitted sheet, and matching pillowcases. I received the flat sheet and pillowcases, but instead of the fitted sheet, I received a random Indian motife throw pillow cover for a sofa. It was so random and bizarre that my order for a simple set of sheets would be butchered like that. I called them immediately on Saturday morning and customer service told me to box up the incorrect item, fill out the return paperwork, and set it on my front step for FedEx to pick up on THURSDAY. So it sat at my front door for the better part of a week waiting. Today is Wednesday. A week later. I called customer service and they said they credited me the amount for the fitted sheet and if I want I need to reorder it all over again and pay for it. Again. WTH kind of customer service is charging $80 for a single sheet (times two plus $$ pillow cases) and then butcher the whole thing, including spending a spec of effort to make it right. Years ago, they used to be super awesome. Today THEY SUCK!

I have ordered jersey knit sheets from The Company Store for as long as I can remember. Bought a new king size bed and needed new sheets. Unfortunately things have really changed over the last few years. My sheets arrived no where near true to color, looking like returned items. One bag was shoddily taped shut, the other sheet had been on the shelf so long, in the middle was a faded rectangle where the cardboard insert had been. Not what I expect for the price. A 35 minute call to customer service, excritiatingly painful. The sheets are going back obviously. In today's economy, there's no room in the market for bad customer service. Far too easy to order with Amazon. The Company Store... no more!

I called to exchange an item I'd purchase that was too large. Turns out you can't return OR exchange items that are on clearance (end in $. 97). It was the first (and last) time I purchased from the company store. If they can tell you the price on the website, don't you think they could put no returns or exchanges next to that? Damn right they could. But they don't. CRUMMY CRUMMY CRUMMY customer service. If Lands End can do it, so can you (HOME DEPOT!)

Order towels on Aug. 23, received an email on the 25th (Sunday) that the items were shipped. Thought everything was good. On the 29th (Thursday), I checked to see where the package was, and it was still showing "Label created" but no shipping information, which means it didn't leave their warehouse. I called their customer service and was told to contact the shipping company (UPS) that they had the package and that they were within their 7 to 10 days shipping policy. I contacted UPS and UPS told me they did not have the package at the time, (which I already knew). UPS is not in the business of holding packages and not shipping them. So I called back The Company Store and was told again they were within their 7 to 10 days shipping policy. I could hear several other operators in the background saying the same thing to people. Ok, I will wait, but I asked why would send me a UPS tracking number and not ship it. No answer of course, well if unless you count we have 7 to 10 days to ship. So I waited until the 11th business from my order and checked the tracking number again. And to my surprise (not really), it still had not shipped. So I called again, and got we are sorry, we will contact the shipper and find out why your package has not shipped. BTW, just a background on me I work for a company that ships product to customers on a daily bases so I know when someone is lying about the shipping company, which is UPS, holding the product. So here on the 12 th business day it now the towels shows being shipped. I only hope it is the correct towels and that I don't have to return them.

I will NEVER buy anything from the company store again. I bought a terry cloth robe from them. They claimed it was as nice as the ones in hotels, plush, thick, soft, etc. I got the thing and first off, I am not over weight and the thing barely closed. Next, the robe was pretty expensive, 135 dollars. About a week after getting it, I saw ones just like it at a big discount in the catalog. They told me, the robes were slightly different, even though, they looked the same, so they wouldn't give me a discount. I tried to send it back, but the cost of shipping was ridiculous.
Next, only after a couple of months, the belt to the robe opened on the seam. Next, less than 7 months later, it is falling apart more and looks very tattered. The thing is thin, and the fabric rough and uncomfortable. The thing is a piece of garbage and the quality is no better than Dollar Stores quality. Not worth it. A piece of garbage.

I ordered my items over a week ago. Despite being assured on Monday that they would be shipping that day, they still haven't been shipped today (Friday). They say they have been doing an inventory, but that shouldn't prevent deliveries being sent out.

What kind of useless company can't do ongoing inventory management?

Why wasn't I informed of any potential delays?

Given the delay, why won't they give me expedited delivery?

Never buying from here again. Stay away.

Bought my daughter some Christmas pajamas. They were fleece. Smelled weird. Washed them on warm twice to try to get the smell out. They shrunk. Called the company to talk about the bad smell and needing a size up- and they shipped me a size up and let me keep the old ones, free of charge. Now that's great customer service. The pj's are her favorite btw. Super cute and warm. 100% cotton. Wish they did not have flame $#*!ants though, which might be the culprit when it comes to the funny smell.

Starting this by saying worst company I've ever done business with. So we ordered a king comforter set and sheets with monogram from the company store paid them and waited to get our items. Three weeks go by and nothing so I emailed them asking where the stuff was. They said,"Oh the sheets were discontinued did u still want us to send the comforter?" They never contacted us to tell us this, we had to contact them. Mistake on my part, I said yes we still want the comforter but refund us the money of the sheets if your not sending them, obviously. Once again we wait, our comforter finally shows and and we think all is well it says king on the packaging. We get it out to put on the bed, nope, it's a queen. So once again I email, they tell me I'll have to call the number to get it fixed. I call they say, "We will send u a new one, how would u like to pay for it" um I already paid for it I'm not paying again. The say, "Oh we will credit it back to u once we receive it but have to do a new transaction for this one. Ur total is $234." Really so it went from 178 to 234. "Yes that was a sale and ur buying out of sale" This is when I finally said yea just give me my money back. He said ok great have a nice day. Worst company I've ever done business with please do not use them.

I splurged and bought myself new sheets for $44. I was very disappointed when only the top sheet arrived. Upon reviewing my receipt I can see now the words "flat sheet" listed. It says "velvet flannel solid flat sheet". When I first got the receipt, it didn't register for me that this means that I only bought a top sheet. But now i see it. I feel like I got duped. Sneaky business. The one sheet isn't even that amazing. It's nice but not like whoa.

I ordered a down comforter on the Friday after Thanksgiving. I was given no indication that it was back ordered when the order was placed. I inquired mid December and was told it would not be in stock until January 10th. I was offered free expedited shipping for my inconvenience. I declined as it would not be received in time for Christmas anyway. I inquired again about my order on January 11th only to be told that it is on back order until February 9th. My guess is I will never receive the item and they will keep stringing along the back order date until I give up.

I ordered 2 family kids pajama sets for Christmas gifts but the sizing was way off. The pants of each set were so small at the waist and length was very short. I called customer service to ask if a prepaid label was available for the return. The representative was not at all polite and told me with a snicker that they did not have free shipping on returns. I had to pay $15.00 to return the unwanted items at the Post Office. I will not order from this company again. Somehow this Company has lost its customer value and as I read all the negative reviews wonder if The Company Store management does also.