The Company StoreReviews 340

The Company Store is stuck in the 20th century. I could not complete the order online with multiple browsers, and had to place my (large) order over the phone in a process that took thirty minutes. Their order confirmation email came plain text with no links. My delivery flagged numerous items as "back ordered", with no estimated arrival date. I had to call to get info. The dates came and went with no communication. Again I had to call. And again. It appears I will receive my items nearly 6 months after ordering, and not one email communication from them in the meantime.

My last experience with them (which actually was in the 20th century) was very positive. They were largely mail-order then. It appears their technology has not advanced in the interim.

I ordered outdoor cushions a month ago. After a couple of weeks, I emailed the Company Store to ask when they would arrive. A day later I got a tracking number that never showed the package moving. I have called and emailed four times since then, and the answer is always the same: this is a third party distributor. We have emailed to inquire what happened, but nothing more. I still have NO answers and no cushions. WORST CUSTOMER SERVICE EVER!

I ordered some blackening curtains and a rod to hang them. Paid in full card charged at time of sale. The items supposedly shipped, (my nightmare probably isn't over yet) I wake up to Amex calling me to let me know they blocked them, as they tried charging g my card again multiple times. Every hour on the hour to be more specific. Amex refunded immediately except the original charge, which they said they would handle if I don't get my items...

Great way to treat your customers... BUYER BEWARE

I ordered about $800 worth of products on 16th of December. I was overseas they claimed they could not reach me by phone, I asked why they didn't send me an email. They claimed they did, however, it was through a different server completely, which didn't actually include the company name, it looked like spam and it went right to the spam folder. So here I am waiting to receive my items, and if I hadn't called I would not have been the wiser. I spoke to some guy called Bob, who was so rude and unpleasant, I honestly do not think this company wants to be in business. They cancelled my order and now I have to go shopping elsewhere to get the sheets. I think reading Bill K and Everett B's reviews, I dodged a bullet as I haven't been charged, thank goodness! STAY AWAY!

They took my money (credit card) they sent me an email authorization for 39.00 for slippers for my mom. After 2 days of getting no confirmation of shipping I called and was told they were sold out of that item. I cancelled and scolded them for making me think my mom's slippers were coming, until I called. They are too old of a company to do business in such a slipshod manner. Aslo on the initial transaction I was not charged tax, but after cancelling the order they sent another invoice stating it had shipped (a lie) and added 2 more dollars in tax. Horrible company.

I attempted to return an item which was big enough for two of me, although it was size XS. The return process was the nightmare. They will not send you return label, and require you to locate your tracking number, go to the UPS website, and print out your own label. Okay, that can be done, though it's annoying. However, once at the UPS website, the label would not print. The Company Store sent me three different links to print the label, and none of them would print.

I will never, ever order from this company again. Don't order from them unless you enjoy spending several hours trying to process a return.

"Down alternative" comforters... sounds nice doesnt it... well that's because the advertisers know just how to word things to dupe the public. "Down alternative" comforters are just another way for the makers to lower the quality of their product thus adding mega profits to their pockets while making the public think they're doing them a favor. I'll lay odds that "down" cost the makers way way more money than the cheap-o "down alternative" does.

I purchased a flannel duvet cover in late september and just put it on the bed today. This is the worst! The quilt will not stay in right, there is all kinds of wrinkles and just won't lay flat. I have been using duvets for thirty years and have never had this problem. Because I will be keeping it folded at the end of the bed I can get it to smooth out, but if you want one to use as a cover do not buy a flannel duvet from this company.

I recently ordered two Balsam and Cedar Luxe Boxed candles by Illume from The Company Store. I've ordered Illume previously from other vendors and they were beautiful and in perfect condition. The candles from The Company Story arrived with stained boxes and melted wax all over the mercury holder as well. Not gift worthy as I planned. I emailed The Company Store about the problem and they said I can return them and pay for the delivery and handling fee. When a product is defective, why should I have to pay for all of the shipping? It's not a miss order, it's a defective product The Company Store shipped.