The Cheesecake Factory
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The Cheesecake FactoryReviews 108

1.9
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The Cheesecake Factory Reviews Summary

The Cheesecake Factory has a rating of 1.9 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Cheesecake Factory most frequently mention customer service and long wait. The Cheesecake Factory ranks 13th among Dessert sites.

service
56
value
53
shipping
11
returns
13
quality
44
California
1 review
0 helpful votes
Follow Estela R.
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On May 24th my grandson 6' and my self went to the cheesecake factory in the Restaurant at the Grove, he ordered the 4 cheese pasta, when the brought the plate what a surprise the food portion was like a child portion one Two and three bites the plate was empty I was going to address this to the waiter restaurant was very busy lunch was not cheap 30.00 $ very small portion previous birthday and graduation we always like to go to the cheesecake factory in the city of Brea, I'm writing this letter to let you know how unsatisfying I'm and I don't want any freebies for the restaurant, for know we not be visiting this restaurant for long time forget to mention on top of the experience I paid 24.00$ for parking. Thank for reading my note

Date of experience: May 24, 2025
California
1 review
0 helpful votes
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Left Hungry
February 14, 2025

I received at $100 gift card and thought that we could have a filling dinner at this establishment. Well, the pricey steak platter had about ten cut up pieces of meat and a scoop of mashed potatoes. The margarita and the draft beer were served in small glasses. Not even in a medium glass. Needless to say my companion and I left that restaurant still hungry.

Date of experience: February 14, 2025
North Carolina
1 review
0 helpful votes
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We waited over an hour for a table. I don't think they would have let us know if one of our party had not gone to the hostess stand. My daughter is celiac (gluten allergy). She told the waiter specifically that she will get sick if she is served gluten food. She ordered the gluten free past. We waited over an hour for the food. When it did come, she took 3 bites and said it tasted funny. She stopped eating and within 15 minutes, she was sick in the bathroom. Told the waiter - he seemed unconcerned. Asked him to take this off our bill - he seemed unconcerned. We waited another hour for cheesecake for the rest of the folks in the party. WOULD NOT RECOMMEND this LOCATION - GREENSBORO, NC. Horrible experience. No one seem to care.

Date of experience: May 1, 2024
Louisiana
5 reviews
2 helpful votes
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Terrific meal
April 23, 2024

I had their Chinese chicken salad and Korean fried cauliflower. Both were so delicious. If you have a chance, go their...try these. A little pricey, but worth it, in my opinion.

Date of experience: April 23, 2024
Maine
1 review
1 helpful vote
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I had a great service staff, but the problem was I there at 4:15 and was served at 6:05. I would not recommend going on the weekends if you're looking for a quick dine and dash.

Date of experience: March 9, 2024
Missouri
1 review
0 helpful votes
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So i doordashed food while im sick and i ordered the steak daine and shrimp scampi they charged 50 for half a plate with three shrimp 1/3 a steak daine and a low amount of mashed potatoes plus the steak was so over seasoned with pepper i couldn't taste anything but pepper i could cooks something with my feet and it would be worth more then that garbage and be worth much more i don't understand how they let this happen i forgot to mention they game me and my brother no noodles with the scampi honestly i hate cheesecake factory with a passion and from what ive seen its deserved ill never ever order from this and ill spread the word and my story to other so this $#*! well end im tired of being over charged and under fed gonna charge 100 for meal fill me up is not a difficult task or fill the plate but no half a plate $#*!ing kidding me

Date of experience: February 20, 2024
Florida
1 review
0 helpful votes
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This place is going down.
February 15, 2024

Started out with a 30min wait that turned into 1 1/2 hr wait. Then no brown bread available. Followed by a discontinued chicken marsala. Which is the only reason I've gone here for over 10 years now. And many friends agree. Chicken medira is NOT the same. Sorry. But i have no reason to return. There maybe 2 more dishes to recommend but not what I would order anyways. The calamari is all I can say is worth a visit. I will not return. Hopefully some place can compete.

Date of experience: February 15, 2024
New York
1 review
0 helpful votes
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Disappointed dinner
February 3, 2024

Drove an hour for dinner and was deeply disappointed. The Alfredo taste like flour paste.
Thank god for the cheesecake.

Date of experience: February 3, 2024
Virginia
1 review
0 helpful votes
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Over The Top Waiter
January 16, 2024

My family and I dined in Va at a Cheesecake Factory made reservations for 15 were greeted with smiles and hospitality the food was AMAZING our waiter was EXCEPTIONAL. Our waiter provided us with the most heart warming gesture I have ever seen, he set a table setting for our family member who could not join us it brought us all to tears. We came to share a meal together after leaving our Dads funeral service. What a BLESSING that young man was to our family to honor our Dad in such a loving way and provide us with such great service. THANKYOU

Date of experience: January 15, 2024
Florida
1 review
0 helpful votes
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We spent $150 at the Estero Cheesecake Factory and when we asked for some extra pasta sauce we were charged $6.00 extra dollars for less then one ounce of sauce in a tiny plastic ramekin. Totally overcharged and when we asked the server Elizabeth A she said it's what it costs unless we don't want it too bad she can't do anything about it. I say way wrong answer never go here. Long wait, slow service, over priced food, and nasty attitude! No one is grateful they gave customers! I will never return to Cheesecake Factory again

Date of experience: January 7, 2024
Florida
1 review
0 helpful votes
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Bad
December 3, 2023

It was so hot the food it's not the best thing and also it's not hot so it's not that easy to eat.Really disappointed I actually thought it was gonna be better …

Date of experience: December 3, 2023
Arizona
1 review
1 helpful vote
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No show Dinner
November 16, 2023

Jim's Shepard s Pie did not come with everyone else's meal, apology, for that, mashed potatoes not done yet, 15 minutes, dish brought without the mashed potatoes on top and cold. Fifteen more minutes manager apologized, they don't have any potatoes, everyone else done eating, they offered a free dessert, nice but that was it, should they not know no potatoes long before this. No dinner for Jim. Never going back there.

Date of experience: November 16, 2023
California
1 review
0 helpful votes
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Blessed Day
October 31, 2023

The Ambiance is always Exotic and welcoming. We were here for Brunch and ordered the Eggs Benedict with Country Potatoes, Avocado, Bacon Benedict and Monte Cristo Sandwich and for Breakfast cocktails we have 2 Mimosas and a Factory Peach Malina. Our server was Sara and she was magnificent, she provided excellent customer service.

We plan on returning.

Date of experience: October 29, 2023
Florida
1 review
0 helpful votes
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Badddd
October 21, 2023

Do not come to the cheesecake factory. It is so bad you they're going to make you wait for a whole two hours and they're taking so slow

Date of experience: October 21, 2023
New Jersey
3 reviews
0 helpful votes
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Lovely place!
October 21, 2023

The food was amazing and they have a huge variety of delicious steaks and other dishes. Custom services always quickly and professional.

Date of experience: October 19, 2023
Utah
1 review
0 helpful votes
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Bad Sunday. Didn't being me bread after 4 request and everyone getting it but me. Chicken Marsala receipt changed for the worst; even naive management didn't know it; Wine was good; but how to do you ruin wine? Owning a restaurant in Vegas... perhaps SLC standards are lower. Craig

Date of experience: October 8, 2023
Maryland
1 review
0 helpful votes
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I got a job there but as I proceeded training my trainer informed me he was leaving because of major issues within the company and told me it's my problem when he leaves so I quit and still haven't recieved my pay

Date of experience: October 5, 2023
AE
1 review
0 helpful votes
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My server Majid or Magic however you spell his stupid name was so slow with our orders and so rude to my friend. He was not funny even though he thought he was and it made the whole table very uncomfortable. I am not happy.

Date of experience: September 28, 2023
Texas
1 review
4 helpful votes
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Cheesecake factory!Why?
September 26, 2023

This has got to be the worst food out there. Reduculous prices for nothing. Recent Sunday brunch consisted of French toast and 2 pieces of bacon for $19.95 plus my $4.25 iced tea.
I am amazed anyone would continue to eat here. Stale bread was served upon seating. Cheesecake looked and tasted like it was right out of the freezer! $9,50 per slice! Wake up people! There is so much better quality food out there for a lot less $$.
Will never return in my lifetime. HORRIBLE…..

Date of experience: September 26, 2023
Florida
1 review
0 helpful votes
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Service
September 5, 2023

Terrible service or lack of service. Food was okay, nothing special. Noise level was off the charts.

Date of experience: September 5, 2023