The Cheesecake Factory
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The Cheesecake Factory

How would you rate The Cheesecake Factory?
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California
1 review
0 helpful votes
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Left Hungry
February 14, 2025

I received at $100 gift card and thought that we could have a filling dinner at this establishment. Well, the pricey steak platter had about ten cut up pieces of meat and a scoop of mashed potatoes. The margarita and the draft beer were served in small glasses. Not even in a medium glass. Needless to say my companion and I left that restaurant still hungry.

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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We spent $150 at the Estero Cheesecake Factory and when we asked for some extra pasta sauce we were charged $6.00 extra dollars for less then one ounce of sauce in a tiny plastic ramekin. Totally overcharged and when we asked the server Elizabeth A she said it's what it costs unless we don't want it too bad she can't do anything about it. I say way wrong answer never go here. Long wait, slow service, over priced food, and nasty attitude! No one is grateful they gave customers! I will never return to Cheesecake Factory again

Date of experience: January 7, 2024
Arizona
1 review
1 helpful vote
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No show Dinner
November 16, 2023

Jim's Shepard s Pie did not come with everyone else's meal, apology, for that, mashed potatoes not done yet, 15 minutes, dish brought without the mashed potatoes on top and cold. Fifteen more minutes manager apologized, they don't have any potatoes, everyone else done eating, they offered a free dessert, nice but that was it, should they not know no potatoes long before this. No dinner for Jim. Never going back there.

Date of experience: November 16, 2023
Texas
1 review
4 helpful votes
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Cheesecake factory!Why?
September 26, 2023

This has got to be the worst food out there. Reduculous prices for nothing. Recent Sunday brunch consisted of French toast and 2 pieces of bacon for $19.95 plus my $4.25 iced tea.
I am amazed anyone would continue to eat here. Stale bread was served upon seating. Cheesecake looked and tasted like it was right out of the freezer! $9,50 per slice! Wake up people! There is so much better quality food out there for a lot less $$.
Will never return in my lifetime. HORRIBLE…..

Date of experience: September 26, 2023
AE
1 review
0 helpful votes
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My server Majid or Magic however you spell his stupid name was so slow with our orders and so rude to my friend. He was not funny even though he thought he was and it made the whole table very uncomfortable. I am not happy.

Date of experience: September 28, 2023
North Carolina
1 review
0 helpful votes
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We waited over an hour for a table. I don't think they would have let us know if one of our party had not gone to the hostess stand. My daughter is celiac (gluten allergy). She told the waiter specifically that she will get sick if she is served gluten food. She ordered the gluten free past. We waited over an hour for the food. When it did come, she took 3 bites and said it tasted funny. She stopped eating and within 15 minutes, she was sick in the bathroom. Told the waiter - he seemed unconcerned. Asked him to take this off our bill - he seemed unconcerned. We waited another hour for cheesecake for the rest of the folks in the party. WOULD NOT RECOMMEND this LOCATION - GREENSBORO, NC. Horrible experience. No one seem to care.

Date of experience: May 1, 2024
Utah
1 review
0 helpful votes
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Bad Sunday. Didn't being me bread after 4 request and everyone getting it but me. Chicken Marsala receipt changed for the worst; even naive management didn't know it; Wine was good; but how to do you ruin wine? Owning a restaurant in Vegas... perhaps SLC standards are lower. Craig

Date of experience: October 8, 2023
Maryland
1 review
0 helpful votes
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I got a job there but as I proceeded training my trainer informed me he was leaving because of major issues within the company and told me it's my problem when he leaves so I quit and still haven't recieved my pay

Date of experience: October 5, 2023
Missouri
1 review
0 helpful votes
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So i doordashed food while im sick and i ordered the steak daine and shrimp scampi they charged 50 for half a plate with three shrimp 1/3 a steak daine and a low amount of mashed potatoes plus the steak was so over seasoned with pepper i couldn't taste anything but pepper i could cooks something with my feet and it would be worth more then that garbage and be worth much more i don't understand how they let this happen i forgot to mention they game me and my brother no noodles with the scampi honestly i hate cheesecake factory with a passion and from what ive seen its deserved ill never ever order from this and ill spread the word and my story to other so this $#*! well end im tired of being over charged and under fed gonna charge 100 for meal fill me up is not a difficult task or fill the plate but no half a plate $#*!ing kidding me

Date of experience: February 20, 2024
Louisiana
5 reviews
2 helpful votes
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Terrific meal
April 23, 2024

I had their Chinese chicken salad and Korean fried cauliflower. Both were so delicious. If you have a chance, go their...try these. A little pricey, but worth it, in my opinion.

Date of experience: April 23, 2024
California
1 review
1 helpful vote
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Being ignore
August 14, 2023

After standing in the front station for 15 min with the manager just watching at the computer and I ask him if anyone was here to help or just to seat my self he say sure thank you bye! I say not welcome sir now u ignoring Me? Then he say someone will be there to help soon!
Someone else pass by and say the same again someone is coming w only one table on the restaurant! For real! This is just careless and ridiculous how even managers are so rude and don't know how to appreciate anyone business
After 20 min finally was seated and the server say sorry for the wait ‍
Manager just walk away w a smile on he's face horrible service

Date of experience: August 14, 2023
Florida
1 review
0 helpful votes
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This place is going down.
February 15, 2024

Started out with a 30min wait that turned into 1 1/2 hr wait. Then no brown bread available. Followed by a discontinued chicken marsala. Which is the only reason I've gone here for over 10 years now. And many friends agree. Chicken medira is NOT the same. Sorry. But i have no reason to return. There maybe 2 more dishes to recommend but not what I would order anyways. The calamari is all I can say is worth a visit. I will not return. Hopefully some place can compete.

Date of experience: February 15, 2024
Virginia
1 review
0 helpful votes
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Over The Top Waiter
January 16, 2024

My family and I dined in Va at a Cheesecake Factory made reservations for 15 were greeted with smiles and hospitality the food was AMAZING our waiter was EXCEPTIONAL. Our waiter provided us with the most heart warming gesture I have ever seen, he set a table setting for our family member who could not join us it brought us all to tears. We came to share a meal together after leaving our Dads funeral service. What a BLESSING that young man was to our family to honor our Dad in such a loving way and provide us with such great service. THANKYOU

Date of experience: January 15, 2024
Pennsylvania
1 review
1 helpful vote
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Nasty!
February 17, 2022

Today my boyfriend & I went to lunch at the walnut st location, everything was going good until he noticed something on my plate which happened to be a ROACH! Yes a roach I proceeded to notify our server as to she was completely in disbelief. She noticed the manager & came back and told us our check would be taken care of. We set there & waited to speak to a manager after 10 mins no manager came out. I'am totally discussed, in shock & disbelief at the services we received today. I will not be returning ever again

Date of experience: February 17, 2022
Georgia
1 review
0 helpful votes
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Twice in the last 2 months I have placed online orders and driven 1.5 hours round trip to pick up those orders, and twice they have cancelled items at the last minute, quite casually, with only cursory apologies and no offer to make things right by offering me a free item or a $10 gift certificate. Half the items on their menu are "unavailable" and another 25% are unavailable but you won't find that out until your order has already been placed. Shoddy management, extremely poor customer service. I expected better, Cheesecake Factory!

Date of experience: January 3, 2023
Minnesota
1 review
0 helpful votes
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Their corporate policy allows for reservations up at 6 people but not 10 even if the party includes elderly adults. They have the ability to reserve a table but won't. Their response was they can show up and wait. Shame on this business. Pure greed. Would rather make sure their tables are full at all times than accommodate disabled adults. Please let them know this policy is wrong by calling *******000

Date of experience: August 5, 2023
Ohio
80 reviews
35 helpful votes
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The Cheese Cake Factory is one of the best places to dine in or out.

We usually place our orders to go. They never, ever get our orders wrong and the food is simply delightful every single time.

One of my favorites is the Herb Crusted Salmon. I can eat this dish 8 days a week.

Although somewhat pricey….every single item is worth what you pay.

We always have left overs and the food is even better the next day! PERFECT!

Date of experience: May 14, 2023
Maryland
1 review
0 helpful votes
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My reservation for my sons graduation dinner was very late. After asking several times for a table to accommodate us (after it was already reserved 10 hours ago) the area was very dirty and I could not believe that we where actually suppose to dine there. To make this brief! We were'nt offered water or beverages for 45 minutes because they said they are short staffed on a Tuesday. Meanwhile employees walked about us chitter chatting profusely. Receiving only parts of our order at a time like a burger no fries for 15 more minutes and Alfredo having to be sent back ( and still charged for) I had to take time out to warn other consumers that the MD LIVE Cheesecake Factory is not a great choice not even a fair choice it was a horrible actually unbelievable first time at the Cheesecake Factory! Needless to say I will never return here.

Date of experience: June 20, 2023
California
1 review
0 helpful votes
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I love the Cheesecake Factory but was totally disappointed in the size of the fish tacos! My husband ordered them for lunch. Smallest tacos I've ever seen. They were really good but more like an appetizer.

Date of experience: June 3, 2022
Minnesota
1 review
0 helpful votes
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My son got food poisoning from cheesecake factory on March 4th. He had dinner with a few friends. He ordered Alfredo Pasta and cheeseburger spring rolls. Couple hours later he was throwing up and had diarrhea. He spend all night in the bathroom. I am so disappointed with such a high class restaurant to be so careless with the handling of their food. We definitely know for sure that the food poisoning is indeed from cheesecake factory because that day, it was my son"s first and last meal to say the least!
It is Saturday March 5th at 8:00PM and my son is still on the couch feeling so sick.
You lost our business for sure Cheesecake Factory!

Date of experience: March 5, 2022

Overview

The Cheesecake Factory has a rating of 1.8 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Cheesecake Factory most frequently mention customer service and long wait. The Cheesecake Factory ranks 122nd among Dessert sites.

service
55
value
53
shipping
11
returns
13
quality
44