The Cheesecake Factory

Drove an hour for dinner and was deeply disappointed. The Alfredo taste like flour paste.
Thank god for the cheesecake.

Jim's Shepard s Pie did not come with everyone else's meal, apology, for that, mashed potatoes not done yet, 15 minutes, dish brought without the mashed potatoes on top and cold. Fifteen more minutes manager apologized, they don't have any potatoes, everyone else done eating, they offered a free dessert, nice but that was it, should they not know no potatoes long before this. No dinner for Jim. Never going back there.

So i doordashed food while im sick and i ordered the steak daine and shrimp scampi they charged 50 for half a plate with three shrimp 1/3 a steak daine and a low amount of mashed potatoes plus the steak was so over seasoned with pepper i couldn't taste anything but pepper i could cooks something with my feet and it would be worth more then that garbage and be worth much more i don't understand how they let this happen i forgot to mention they game me and my brother no noodles with the scampi honestly i hate cheesecake factory with a passion and from what ive seen its deserved ill never ever order from this and ill spread the word and my story to other so this $#*! well end im tired of being over charged and under fed gonna charge 100 for meal fill me up is not a difficult task or fill the plate but no half a plate $#*!ing kidding me

This has got to be the worst food out there. Reduculous prices for nothing. Recent Sunday brunch consisted of French toast and 2 pieces of bacon for $19.95 plus my $4.25 iced tea.
I am amazed anyone would continue to eat here. Stale bread was served upon seating. Cheesecake looked and tasted like it was right out of the freezer! $9,50 per slice! Wake up people! There is so much better quality food out there for a lot less $$.
Will never return in my lifetime. HORRIBLE…..

Started out with a 30min wait that turned into 1 1/2 hr wait. Then no brown bread available. Followed by a discontinued chicken marsala. Which is the only reason I've gone here for over 10 years now. And many friends agree. Chicken medira is NOT the same. Sorry. But i have no reason to return. There maybe 2 more dishes to recommend but not what I would order anyways. The calamari is all I can say is worth a visit. I will not return. Hopefully some place can compete.

Went to Cheesecake Factory in Kenwood this evening for a slice of cheesecake. Decided to have dinner where my service was less than average. Thought I'd do better ordering my cheesecake on the way since my server apologized for everything else I had asked for only to be told there was a 25 minute wait (mind you I was the only one in line). By far this has been my worse experience at Cheesecake Factory and I doubt I return.

We recently ate at Easton, Ohio restaurant it was so below par. We asked for sweet and unsweetened tea. What we got was 2 unsweetened teas with no sweetener, which I asked for. Appetizers came out 2 minutes before meal. As you can see the pretzels bites were just about burnt. I love, love the restaurant but so disappointed with food and service. $80 for mediocre is not acceptable. I will not return. Just not worth it!

I dined later at night with Lucas. He is an AMAZING server. It was almost closing time, but he still made the effort to take his time and treat me with the wonderful dining experience!

Do not come to the cheesecake factory. It is so bad you they're going to make you wait for a whole two hours and they're taking so slow

I had a great service staff, but the problem was I there at 4:15 and was served at 6:05. I would not recommend going on the weekends if you're looking for a quick dine and dash.

Bad Sunday. Didn't being me bread after 4 request and everyone getting it but me. Chicken Marsala receipt changed for the worst; even naive management didn't know it; Wine was good; but how to do you ruin wine? Owning a restaurant in Vegas... perhaps SLC standards are lower. Craig

It was so hot the food it's not the best thing and also it's not hot so it's not that easy to eat.Really disappointed I actually thought it was gonna be better …

Food was ok.waitress was really nice!Of coarse the cheesecake is amazing. In my opinion. It's a little pricy considering food wasn't that great.

Terrible service or lack of service. Food was okay, nothing special. Noise level was off the charts.

Their corporate policy allows for reservations up at 6 people but not 10 even if the party includes elderly adults. They have the ability to reserve a table but won't. Their response was they can show up and wait. Shame on this business. Pure greed. Would rather make sure their tables are full at all times than accommodate disabled adults. Please let them know this policy is wrong by calling *******000

Went to Cheesecake Factory at Lake Buenavista exit in Orlando. Service was good. We ordered luncheon portions (which are smaller) of the Santa Fe salad and I had the Shepherd's Pie. While the food was relatively good my Shepherd's Pie was salty. The luncheon specials used to be worth while but now that they continue to raise their prices the difference between lunch prices and dinner prices could just be 1$. Definitely not worth it because Dinner portions are much larger. We also ordered a piece of the Lemon Raspberry Cheesecake. While it is very tasty do not get fooled this piece of cake has just that, sponge cake with very little cheese in it. I really think that you cannot even qualify it as a piece of cheesecake. The price of $8.95 is just highway robbery for what they give you. This restaurant is not for the faint of heart, especially when you find out that after all is said and done you have spent $50.00 for a little lunch. Cheesecake Factory built it's business on offering dishes that are different not necessarily better than other restaurants. This is why people flock back time after time. It truly has a following but the people that go to Cheesecake go mostly for the experience not necessarily for the quality of the food which is mediocre at best.

The server sets us 8 inches from strangers because the place is small. It was like eating in a mess hall, no privacy at all, Saw the silverware was lying on the table not on the napkins which is a health violation. Service was slow and the pizza was made from poor quality peperoni and precooked sausage. The bread arrived about 20 minutes late as they were out. I dont understand the attraction to this place. Wont return.

After standing in the front station for 15 min with the manager just watching at the computer and I ask him if anyone was here to help or just to seat my self he say sure thank you bye! I say not welcome sir now u ignoring Me? Then he say someone will be there to help soon!
Someone else pass by and say the same again someone is coming w only one table on the restaurant! For real! This is just careless and ridiculous how even managers are so rude and don't know how to appreciate anyone business
After 20 min finally was seated and the server say sorry for the wait ‍
Manager just walk away w a smile on he's face horrible service

Attended a birthday party at the Galleria Franklin Cheesecake Factory. Poor food and service. Food was slow, cold and my steak medallions were hockey pucks! My dinner was even served after everyone else was done and I asked for medium rare. No offer of compensation or apology really. Drinks lacked a main ingredient, alcohol! Only thing that was good, but definitely overpriced, was the cheesecake! Wont be going back or recommending anytime soon!

I love the Cheesecake Factory but was totally disappointed in the size of the fish tacos! My husband ordered them for lunch. Smallest tacos I've ever seen. They were really good but more like an appetizer.

Today we dined here at the cheesecake factory in Pasadena. The reason we came to this location was because we were celebrating my sister and my son's birthday and it was a middle point for family and friends to meet. This is my first time at this location we have always had very good success, and very good food at other cheesecake factories, we visited.
This location is a different story.

The only reason it is getting 1 star is because the waitress was very nice and the cheesecake was good. I don't know if the horrible service we received was any part her fault, was it the kitchen, was it the management?

First thing we arrived at 2:30 for a 2:30 reservation, they waited to seat our party for the arrival of everyone which is normal, we were seated at 3 o'clock. All of our party had arrived by 2:45, but they did not have our table ready.
We begin ordering appetizers and drinks at 3:05 pm Our first appetizer came out 45 minutes later, the first sign that there was going to be an issue,
We began ordering our food while we were waiting on our appetitzers which did not come out until an hour later. The kitchen was extremely slow in getting our food out. The appetizers were horrid it was if they had been reheated. We had the eggroll platters. None of them were good. The entrées came and the appearance of most of the food was the second sign that this was not going to be good.

My sister-in-law sent two of her sides back. I did not even order a meal. I ordered a beet salad and the yogurt dressing tasted like mayonnaise so I refused to order anything more.
My mom had the jambalaya, she said it was spicy, not seasoned and gummy.
The black pepper chicken that my son had was probably the best entrée on the entire table. The gratuity was included as normal 18% which was $98 which I refuse to pay all of it. I did want the waitress to get her portion because she was kind and she brought the food as it was ready (I imagine) the overall service, the wait time the food items were way below average!

We don't plan on returning to the Pasadena location or recommending it to anyone again.
Over $ 600 + five hours of our time for horrible service and bad food, I could not just chalk it up to a bad day.

One last thing as mentioned it was a birthday celebration and I did not even let the waitress know because we were tired. My mom who is 94 years old was ready to go and my aunt who is 89 was also ready.
It is my hope, that your service and food improve at some point. I wish success to everyone who works to achieve and sustain it.
Cheesecake factory, you are better than this.

Note: The key lime cheesecake was the good in all of this

My daughter and granddaughter drove to the Cheesecake Factory in Fresno, CA to eat dinner.
As my title show's: Seated timely, Service terrific, Food good, even the Dinner ordered to go was good.
BUT: DECIDED TO ORDER 7 CHEESECAKE SLICES TO GO, AND THE CHEESECAKE SLICES WE WERE GIVEN TO TAKE HOME, WERE SMALLER CUT's THAN WHAT WERE IN THE DISPLAY CASE AS WE ENTERED.
We arrived home in Visalia, CA started to share the cheesecakes, the slices were so SMALL, NOT BIG ENOUGH TO SHARE!
HOW DISAPPOINTING!
Called this evening to talk with a manager, phone was answered, I asked to speak with a manager, after 20 plus minutes waiting for a manager, I realized I was hung up on! I tried to call again, no one answered the phone.
To pay over $9.50 for a piece of cheesecake and receive 1/2 a piece, I was embarrassed & disappointed!

My family and I dined in Va at a Cheesecake Factory made reservations for 15 were greeted with smiles and hospitality the food was AMAZING our waiter was EXCEPTIONAL. Our waiter provided us with the most heart warming gesture I have ever seen, he set a table setting for our family member who could not join us it brought us all to tears. We came to share a meal together after leaving our Dads funeral service. What a BLESSING that young man was to our family to honor our Dad in such a loving way and provide us with such great service. THANKYOU