Tammy T.

On Sunday February 20th at approximately 10:30 am I called the Cheesecake Factory in Durham to see if I needed a reservation for a party of 20 to celebrate my husband and son-in-laws birthday. I spoke with Scott the manager that was on call and he told me that I couldn't make a reservation for that many people we had to just walk in and I advised him that I wanted them to be aware because we were coming over from the AMC theater which was right across the courtyard from them. We wanted to be able to be seated because my Husband and Son in law were looking forward to eating there because they like
Specific items on the menu. He didn't once offer me any advice on how to make it a easy transition to getting seating arrangements made. So when we left the theater and came over to the restaurant which he told me that around the time that we were coming over is usually very accommodating so I advise him in a joking way okay if you see a lot of black people coming your way don't be alarmed we are just trying to eat and have some fun which we have done there plenty of times in the past for birthday celebrations before Covid-19. So after we all left the theater we went over and the young lady that was working the desk told us it was a two hour wait list and that if I knew that I had a party that size that I should have come over and scheduled a time on the waiting list to be seated and they could have accommodated us that way. I informed her that I didn't know that was an option and that I called at spoke with Scott that morning and he didn't offer any type of suggestions like that or I would have done it so that they could enjoy there birthdays. Instead my son and I had to walk around the courtyard to see if we could get into a restaurant to eat and put our party plan together. We ended up at Uncle Julio's which were very nice and accommodating and the food was terrific. Scott wouldn't even come out of the office to talk to me and my husband to even try and work something out. Another lady Manager there which I was too upset at that time to get her name just kept telling me that there was nothing they could do. It was heart breaking because I wanted to eat there myself and enjoy my family and friends but it didn't happen. I would like for your customer service to be better and more accommodating and help offer solutions instead of nothing at all.