• The Animal Rescue Site

The Animal Rescue Site

Overview

The Animal Rescue Site has a rating of 3.7 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Animal Rescue Site most frequently mention many items. The Animal Rescue Site ranks 20th among Pet Supply sites.

  • Service
    13
  • Value
    12
  • Shipping
    13
  • Quality
    11
Positive reviews (last 12 months): 60%
Positive
3
Neutral
1
Negative
1
23
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • WORST customer service I have EVER had to deal with.
How would you rate The Animal Rescue Site?
Top Positive Review

“Love them”

Fiorella I.
10/21/23

I have been purchasing from them for years. Never had a problem with them either with delivery or items purchased.

Top Critical Review

“Where's my order”

Lynne K.
5/30/23

I placed an order on May 18,2023. I have been checking the shipping information frequently and has said "ready to be shipped " since my order was placed. Please either send me the order, or cancel it and refund my money.

Reviews (88)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
Thumbnail of user lynnek182
1 review
2 helpful votes
May 30th, 2023
Verified purchase

I placed an order on May 18,2023. I have been checking the shipping information frequently and has said "ready to be shipped " since my order was placed. Please either send me the order, or cancel it and refund my money.

Service
Shipping
Thumbnail of user annak991
1 review
6 helpful votes
November 18th, 2021

Clicks only slightly work. All is donated to Greater Good and a small amount of your money goes to Animals. The point of the click is to get you to buy merchandise and donate. Those who fly animals out of harm left Greater Good because of it's deceit. It's better to donate directly to those who actually help animals.
Wings of Rescue is a legit place to donate that's actually saving animals. They used to partner with Greater Good but left. That tells you something.

Tip for consumers:
Go to a site that is helping the poor animals and saving their lives. Greater Good/Animal Rescue is a sham.

Products used:
Boots, other merchandise. It's from China and very poor quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user julieb760
Jodi H. – The Animal Rescue Site Rep

Anna

I am sorry to hear that you don't feel our Click to Give sites are supporting animals as we indicate. Our clicks are free to you because of the advertisers that place ads on our Click to Give sites. They pay the funds that go to support bowls of food and other animal related support. Yes, we also have an E-Commerce site that sells merchandise for GreaterGood.com, but proceeds from that for profit site go to our non-profit partner GreaterGood Charities to provide additional support and aid. Feel free to check out GreaterGood.org to see where your money goes to support animals and our many other causes that we support that include Breast Cancer, Autism, Diabetes, Alzheimers, Literacy, Hunger, the Rainforest and Veterans.

Thumbnail of user lindac2310
1 review
5 helpful votes
August 22nd, 2020

Purchased a pair of sandals on may 8 2020 from a Facebook ad. I have never received them. Buyer beware.

Thumbnail of user julieb760
Jodi H. – The Animal Rescue Site Rep

Dear Linda
I apologize that you never received your purchase. I did some research and found your order and it is showing that the order was never fulfilled and was still showing in our system as an unfulfilled order. I have refunded your full purchase amount to your original form of payment and apologize for this oversight. I do see from your order that our customer service department was not notified of the missing order so this unfulfilled order was missed. Again, I apologize for the problem and you should see a full refund appear from your financial institution within 3-4 days.

Thumbnail of user michelles643
1 review
12 helpful votes
October 25th, 2019

People- here is a SCAM
ANIMAL RESCUE SITE
GREATER GOODS
Do Not support them!
Give your Hard earned Dollars where People actually Care.
I have supported for Years.
Obtained a Horrible piece of Merchandise- color bled on my jacket and pants- able to save.
Washed properly, wore 2 times and it Ripped
Called today for merely a Credit-
Supervisor- no, past 60 days.
I had bought- helping the Organization and put away.
Heed my word- do Not Support.

Thumbnail of user leeh223
9 reviews
47 helpful votes
January 26th, 2019

Another Chinese based knock-off site, like many of these pages that come up in your Facebook news feed. This is one of hundreds, mostly hosted by Shopify that try to appear to be legit but are just out there to take consumers money. They steal images from artists, designers and photographers. Buyer beware of FB pages that advertise pages like this.

Thumbnail of user fleurm2
1 review
8 helpful votes
October 7th, 2019

Please stop making petitions about things you know nothing about! With 20 million wild cats, not domestic, killing our wildlife and even in your own country, a decline in birds, no one can catch neuter and release. They need to be wiped from the environment. So many species on the verge of extinction because of drought! Do your research before you organise petitions. Wildlife is always, always more important than pets.
Cats are not an endangered species!

Thumbnail of user pamelad171
1 review
19 helpful votes
December 13th, 2018

I was lured into placing an order by the flood of FB ads in my feed, the cute designs featured in the photos, and the idea that my purchase would support the care of "rescued" cats and dogs.
From my experience, I suspect that the gushingly positive reviews on their site are fictional. Poor quality merch, nonexistant customer service, and returns for ANY reason are on you.
Just give the money to a local charity.

Thumbnail of user pamh472
1 review
6 helpful votes
August 25th, 2020

Run Forrest run. What legitimate business won't take back unused product in original packaging? It's a scam preying on pet lovers.

Thumbnail of user julieb760
Jodi H. – The Animal Rescue Site Rep

Per our website, returns are allowed for most products within 90 days of purchase. Our website and product pages on our website where returns are not allowed are clearly noted. The only items we do not allow returns on are cloth face masks due to regulations of not being able to restock them, so these sales are final. Additionally, items purchased from 3rd party drop shippers have a policy of no returns as well. We ask that you carefully review the products that you are purchasing to understand the return policy as it would apply to that product.

Thumbnail of user susano68
1 review
26 helpful votes
April 28th, 2018

I thought of buying from these people then looked at the products. They are the same poorly made products as on other Chinese sponsored sites. Then I checked Charity Navigator to see if they were even a charity. Nope! This is a scam. Only support legitimate sites where your money will actually go to a good cause. Money spent on this company is going to the same country that eats dogs.

Thumbnail of user rosec70
1 review
16 helpful votes
September 24th, 2017

I ordered 2 pairs on lounge pants, purple. I paid $40.00 and was told 70 meals for animals would be given to the Rescue site. When the order arrived it was not flannel material like stated, color was maroon rather than purple and the cloth was so flimsy you could see through it. See Photos below. The photo of blue and puprle flannel pants is what was advertised, the other two are what I got. DISGUSTED

Tip for consumers:
Donate directly to your cause. I paid way to much for the lackluster shabby quality. I am donating to local charity. I wonder now if it does indeed give meals for animals? IDK SO VERY DISAPPOINTED

Service
Value
Shipping
Quality
Thumbnail of user wynng1
2 reviews
13 helpful votes
May 17th, 2019

This site does have cute stuff. But if things go wrong, don't plan for an easy send back. All of the shoes/sandals are made in China and they aren't true to size. I had to send back a number of sandals from this season, and included two pairs from last season's order which were too small (brand new, in packaging, and the same items they are currently selling). They said they would not refund me for the too small items, and were keeping them! To sell, of course, since they are the exact same new products as this year! Unbelievable. Just keep my money and NOW the product as well. I won't buy here again -- it's too easy to get the wrong size or an item that really doesn't work. Their customer service isn't accommodating, when you need them to be. I'm going to have to deal with this probably through my most recent credit card purchase since I can't get satisfaction from the company. Avoid this company.

Thumbnail of user brianl115
2 reviews
21 helpful votes
February 8th, 2017

DON'T ORDER FROM HERE. SCAM TO PULL ON YOUR HEARTSTRINGS. I ordered something for Mother's Day. Item never arrived customer service is a total joke. Item wasn't worth the amount of time invested to remedy the situation. Live and learn I guess.

You know how to verify that you are helping dogs? Just pick up a giant bag of dog food and drop it off at a shelter. That's how you at least know it actually got there.

Thumbnail of user michaelab20
5 reviews
14 helpful votes
October 3rd, 2018

I was sent 2 of the same item even though I ordered 1. In the same order I received a Hooded Jacket, the inside was full of animal fur and other unidentifiable stuff. Very pre-used and returned by someone else! I contacted them for both items and was told they can do a refund or reship but your responsible to ship them back. $18.00 for shipping!

Buyer beware, return shipping is on you no matter what the reason!

Thumbnail of user amandal116
1 review
7 helpful votes
April 1st, 2017

Because they don't provide half sizes for shoes, I listened to the advice of reviewers and went with the next size up. Get them and of course, they're too big. Now I'm stuck footing the return shipping for two pairs of shoes. I've emailed them twice in the past few weeks and have gotten zero responses, so I'm afraid to even ship them back in case they don't refund my money. Will never buy from again, which is a real shame because I love to support animals whenever I can.

Thumbnail of user victorines
1 review
12 helpful votes
February 9th, 2018

I purchased 2 sets of "handmade" pine needle coasters. Each set was identical in everyday and the coasters were obviously machine made. They are very nice and I would probably had bought them if they had been honestly described. But I refuse to shop with companies that falsely advertise. Now I even doubt if they make the donations they claim to do.

Thumbnail of user adl2
1 review
3 helpful votes
December 7th, 2019

I several times tried to contact them. They never answer!
I doubt if the clicks i made over years are helping animals. I think it is helping the people behind the website!
They dont sell hardly anything for men? Why, because women, sorry, are easier to swindle.

Thumbnail of user stard6
1 review
8 helpful votes
August 29th, 2017

It has been 12 days and I have contacted these people 3 times. The person name "Sara" was extremely rude and she has told me that I don't have to shop there if I did not wanted to. She hardly let me speak. She keep going on and on not letting me speak. I don't recommend shopping at this site to no one. You won't get your shipment on time, you wont be able to cancel the order, and you have to deal with very nasty people like Sara.

Thumbnail of user juliep117
1 review
4 helpful votes
December 3rd, 2017

I have used this site before but i have never been treated so horridly till now. Never Deal with TheAmimalRescueSite I waited on hold for a customer representative for 1 hour 54 minutes and 42 seconds to ask about a product on their extended cyber deals sale and even though the product was shown in each size for only $10 when you tried to buy it went up to $19 the man said it was because the size was different but when I told him the picture is of every size and there were no disclaimers he hung up on me. I will never support them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithc47
2 reviews
21 helpful votes
March 17th, 2016

Purchased a ring for my daughter with her dogs birth stone. One of the stones fell out and they blamed her. Called customer support and Julie, the supervisor, told me that she can't and won't do anything for me. The while she spoke over me when trying to explain the situation. She then proceed to hang up on me and refuse to talk with me when I called back.

Easier to donate to the local humane society.

Buyer beware!

Thumbnail of user mell63
1 review
3 helpful votes
September 28th, 2019

Wow so bad i will never buy from them

I had an order and i only got 1 itam i only found oyt becouse i called in my email it shows me both will be shipped to me this is crazy

Scam

Thumbnail of user nicoleh95
3 reviews
23 helpful votes
August 29th, 2017

I am so glad yet so sad to read these reviews. I have heard these types of comments on FB groups with other dog owners. I was trying to research on how much of the money they get actually goes to the animals and I found these reviews. I will be taking my business elsewhere. Also, I have read over and over the quality of their clothing is junk. I wonder why, coming from China!

Thumbnail of user rhondah44
1 review
17 helpful votes
January 19th, 2017

There are so many much more legitimate rescue sites to donate your money to. If you want your money to go to helping the animals rather than overhead please look elsewhere. There are local sites for rescue where ALL of your money goes to the care and well being of the animals. If you are just buying their products because you think that they are cute that's another story. As a retail outlet, their products are marginal... not worth the extra bucks and their customer service could use an overhaul. I bought a pair of shoes from them because I thought they were a legitimate rescue site. I received the wrong sized shoe and was appalled when I looked them up to return the shoes. They work through an third party to advertise and collect your money, and you know that that's not free! I would have returned the shoes and happily paid the postage if I'd thought I was still providing help to the animals, but knowing that they are just a retail outlet I would have expected them to pay the postage to correct their error but they won't. I will pay to return the shoes, get my money refunded, and donate it to a much more worthy rescue site. Oh, and I'll quit following them on Facebook too.

Thumbnail of user cherylc101
1 review
9 helpful votes
July 24th, 2017

The 3 items I ordered were supposed to all be buy one get one at no additional cost however when I received my order there were only the single items in the shipment. I contacted customer service and was told no, those items are never big. I didn't imagine it and certainly did not make this up. Now I'm stuck returning and paying shipping cost! False advertising!

Thumbnail of user sarahb267
1 review
11 helpful votes
January 5th, 2017

I ordered two pairs of slippers as a gift for two different people that were the exact same size... One pair was fine. The other was way too small. The sole of the slipper is about one inch shorter than the other. This company would not refund my money, would not refund my shipping, and would not pay to ship them back. I got stuck with a defective pair of slippers! Some charity!

Thumbnail of user michelem98
33 reviews
84 helpful votes
October 14th, 2017

I actually foolishly placed more than one order to get an advertised promotional item. I have NEVER gotten the item. Instead, you get a cheap piece of crap. Don't bother contacting customer service. They truly don't care. They have zero interest in making things right and retaining a customer

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From the business

The GreaterGood family of cause-related websites offer the public a unique opportunity to support causes, projects, and programs that they care about at no cost to them. Each person's daily click on the Click To Give sites displays sponsor advertisi...

Company Representative

Thumbnail of user julieb760
Jodi H.

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