Because they don't provide half sizes for shoes, I listened to the advice of reviewers and went with the next size up. Get them and of course, they're too big. Now I'm stuck footing the return shipping for two pairs of shoes. I've emailed them twice in the past few weeks and have gotten zero responses, so I'm afraid to even ship them back in case they don't refund my money. Will never buy from again, which is a real shame because I love to support animals whenever I can.