Michaela B.

Order Placed On: 6/3/2023 2:29:00 PM
Order Number: *******
Item: Makita XUC01PTX1 18V X2 LXT Cordless Battery Power-Assisted Wheelbarrow Kit

This has been the worst ordering, shipping, and customer service I have had in a long time!
First: I paid for expedited ordering; this did not happen.
Second: The item was shipped through FedEx. It traveled from the east coast to the west coast 2 times each way. It arrived with a signature request, the driver dumped it in my driveway and ran. I did not sign for it! It arrived a mangled mess.
Third: When I opened the box there were no signs of packing material. It looked like I was sent a return. After further inspection none of the nuts, bolts, washers and whatever else you needed to put this item together were missing. No parts list! Handlebars are extremely scratched up/damaged. I paid 1500.00$ for this item.
Fourth: I have been in contact with your customer service through this whole process. I requested a replacement; I was told they are on back order until September. I will not need it then; it is planting time now. I requested a refund; I was told I would get a label for FedEx to come and get it within 24 to 48 hrs. This did not happen. The customer service agent Stephen Kirk wanted me to take it to a FedEx drop off…. 175LBS…. Really? Not only am I handicapped but your company sent me a returned item, that is a mangled mess. I have not received a refund either!
6 weeks I have been messing around with this, I should get paid for all the work I put into all this.

Do not purchase from this company! I purchased 8 roses. 4 arrived dead, I contacted them and I was told they did not have replacement to contact them when they offer roses again. I waited 6 months to contact them again. Instead of replacing the lost roses. I was given a credit for 2 roses. Their prices have doubled so now I can only buy 1 rose. What a horrible waste of my time. To plant them all and not even get a leaf. Not even a full refund.

Your shopping site is easy to understand and goes as expected.

My shopping experience was nice and smooth. I found more than I needed, I always do.

I was sent 2 of the same item even though I ordered 1. In the same order I received a Hooded Jacket, the inside was full of animal fur and other unidentifiable stuff. Very pre-used and returned by someone else! I contacted them for both items and was told they can do a refund or reship but your responsible to ship them back. $18.00 for shipping!

Buyer beware, return shipping is on you no matter what the reason!