Textbook Head

I can't write all the nasty things I want to say about this company. They DO NOT SEND the books!
They DO NOT provide a tracking number
They DO NOT provide customer service phone number
They get back to you in 48 hours- every time.
With an email that promises another BS lie of delivery. Ordered a book 4 weeks ago & paid extra for expedited shipping. Now I will contact American Express to fight the charge.

I have used Valore Books to rent/buy college books and they are spectacular! I HIGHLY recommend VALORE BOOKS

I ordered my book from textbook head on August 18th with the website confirmed shipping period of 5-7 business days. I received an older (incorrect) version of the book ONE MONTH after ordering it (3 weeks into classes). When I emailed them repeatedly about my concern I was first met with someone who seemed understanding and willing to help. As more time went on I repeatedly messaged that customer support agent and have not heard back in over two weeks. THIS WEBSITE IS A SCAM! STICK TO CHEGG OR BOOKRENTER! I am now currently waiting on a reply about my refund but I sure as hell will not send their book back without my money and I will be getting the Police involved if I need to. I wouldn't even give it one star if I had the option. I hope you're reading this textbook head.

Sincerely,
A horribly dissatisfied customer.

I ORDERED MY BOOK 8/26 RECEIVED A SHIPPED CONFORMATION WITH NO TRACKING NUMBER EMAIL ON 8/28... 9/13 I EMAIL TO EXPRESS MY CONCERNS AND A REFUND. I RECEIVED THIS:

Date: Mon, 14 Sep 2015 12:14:17 -0400
Subject: Re: Order Shipped # AB-
From: *******@gmail.com
To: ME

Hi S,

I assure you I will refund you upon return. Please understand we have to confirm the book was either received, lost, or returned before we issue a refund.

You can either "Return to Sender" if the package appears unopened. Or you can send it using USPS Media Mail to this address:

TBH Returns
115 London Berry Ct
Tyrone, GA *******

Unfortunately we do not have a way to email you a return shipping label at this time.

Let me know when it's done and I will initiate the refund for you. Best Wishes in your class!

-Jennifer

Customer Support

WHAT KIND OF COMPANY CAN'T LOOK AT AN ORDER NUMBER AND TELL YOU EXACTLY WERE IT IS?

IT IS 9/20 AND STILL NOTHING... DON'T WASTE YOUR TIME

Just to save a few dollars, I tried this company out and realized very quickly that there's no way to get a hold of them other than the one email account they have. I was told my items had shipped but no tracking was provided. I asked for tracking in an email to the one and only email address on their site and was told that I would get tracking once it was uploaded. I had paid extra to have it shipped via FedEx because once a shipment is in the system you can just call FedEx to confirm it. Before you buy anything from them, try to call them and see if you can get anyone to answer. This is the phone number for the merchant *******664 - that number is nowhere on their website. It was given to me by my bank as the contact number for Textbookhead, In fact, there is not one phone number on the website. By the way, I know they provide older textbooks but that is disclosed somewhere in their website. I'm still waiting on my books and my bank says the dispute could take 90 days so if you're in a rush I would probably not try this company.

Stay away from textbookhead.com! I received an email without a Tracking Number. I emailed back and was told that the number would be provided later. It wasn't. After A MONTH AND A HALF, I received the book. It was not the right one, but the International edition. I did not want the book because it clearly stated, and I quote: FRONT- "This INTERNATIONAL STUDENT EDITION is not to be sold or purchased in North America and contains content that is different from its North American Version. BACK- "This book cannot be re-exported from the country to which it is sold by McGraw Hill. The International Edition is not available in North America." Puerto Rico is a Territory of the United States of America (Duh!). I did not refuse to return the book. However, I expected to receive a prepaid shipping envelope from the company; I had to pay$19.98 for its return after I had already wasted 13.98 on a wrong item. Luckily, American Express did an outstanding job and I received a full refund.
OBSERVATION: They charged me $196.49 (Dollars) for a book that showed on its back a sticker that they forgot to remove with the sale price in British currency: £51.99, or $77.63. Outrageous. Again, stay away from textbookhead.com!