Has anyone been able to get their money refunded and if so how? I have been trying to contact them for months. They keep sending an email saying to return the book they never sent! They also never supplied a tracking number and ask for that as well. They need to be shut down!

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Has anyone been able to get their money refunded and if so how? I have been trying to contact them for months. They keep sending an email saying to return the book they never sent! They also never supplied a tracking number and ask for that as well. They need to be shut down!

asked by kim s. on 1/10/16

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S B. · Answer 1 · 2016-02-04T12:59Z

S B.

on 2/4/16

Report them to the BBB in Chattanooga. They are a complete scam company.

Helpful (2)

N K. · Answer 2 · 2016-01-13T12:56Z

N K.

on 1/13/16

The same thing occurred to me, terrible business.

Helpful (1)

Kim P. · Answer 3 · 2016-01-12T11:38Z

Kim P.

on 1/12/16

We went through paypal and it seems they can't help or don't want to either

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Sarah P. · Answer 4 · 2016-01-10T06:52Z

Sarah P.

on 1/10/16

I was able to file a fraud claim with my bank. The bank refunded my money. I also filed a complaint through the BBB but they were not even able to get ahold of the company. The best chance you'll have is filing a claim through your bank.

Helpful (1)

Rudy B. · Answer 5 · 2016-01-11T12:58Z

Rudy B.

on 1/11/16

I got a refund for most of my money. They just didn't pay me back the expedited shipping I had paid even though they said they would.

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Heather C. · Answer 6 · 2016-01-10T07:33Z

Heather C.

on 1/10/16

Never got a dime! Went to bank & BBB I'm not sending back the book they sent, it's 2 editions older which I could've bought for $10. They can kiss my $#*!!

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Joseph T. · Answer 7 · 2016-01-10T04:10Z

Joseph T.

on 1/10/16

Never got the money back, even went to the bank and filed a claim. I provided all the information that was asked of me and more. This company scams you on some loophole so legally they don't have to give you money back. It's total bull$#*!.

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Textbook Head Questions & Answers

Has anyone been able to get their money refunded and if so how? I have been trying to contact them for months. They keep sending an email saying to return the book they never sent! They also never supplied a tracking number and ask for that as well. They need to be shut down!

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