2 reviews for Textbook Head are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

Kim P.

New York

1 review

0 helpful votes

THEIVES! DON'T PURCHASE FROM THEM

October 17, 2015

THEY STEAL YOUR MONEY! THEY ARE NOTHING BUT THEIVES! DON'T TRUST THIS WEBSITE AT ALL

Date of experience: October 17, 2015

Justin K.

Massachusetts

1 review

3 helpful votes

Total Scam

September 23, 2015

Bought a book for a class 20 days ago, never recieved it, opened a claim in paypal, after one response, i escalated the claim and they stopped responding all together.

Bookscam - If you ordered and wonder where your book is, do not hesitate open a claim with your bank. You won't get any customer service with this scam.

9/16/2015 05:01 PDT - PayPal: Buyer escalated this dispute to a Claim.
9/16/2015 05:01 PDT - Buyer: Review sites, legitimate ones, list this seller as a scammer. Items come wrong, never come, or customer service stops after complaint.
9/15/2015 08:51 PDT - Buyer: Thank you for responding that's more than I expected from you. But the BBB has 12 claims against you, none resolved. The Company Rating Sites all give you negative feedback. And your skirting the questions, shows this polite lack of customer service. If you are notified when the package makes it to a shipping facility locally, that's called tracking. There obviously is some for everyone but me. To Resolve this case without this case being escalated to PayPal for their resolution I need 1 of two things to happen. 1) Who You Used To Ship This Item, Where the item originated from, and What Class of Mail/Parcel Service was used.OR2) I need to be refunded in FULL, That includes book price, handling, and shipping fees. Pick one and respond accordingly. Failure to respond in 24 hours and I will escalate this case for PayPal Decision.
9/15/2015 07:23 PDT - Seller: Hi Justin, I'm sorry you feel that way, definitely not a scam, just a very busy small business. Thank you for your purchase! I have confirmed we definitely shipped this book to the address we received with your payment. Unfortunately we do not have a tracking number for you at this time, but our system should update with a delivery confirmation number when the package hits your local shipping facility.The book is still in transit and I assure you I will do whatever it takes to resolve this for you if it doesn't arrive in the next couple of days, including a shipping cost refund or a full refund, whichever is appropriate.-JennyTBH Customer Support
9/14/2015 20:14 PDT - Buyer: Additionally based on real people reviewing this site, at http://www.sitejabber.com/reviews/www.textbookhead.com# https://shopping.yahoo.com/merchantrating/?mid=*******http://www.bbb.org/atlanta/business-reviews/books-textbooks-new-and-used/textbook-head-in-tyrone-ga-*******/complaintsand other sites, this is a scam and i fell victim. I will likely, like all these reviewers not recieve a book at all, and not get a response from this company. I plan on escalating this dispute in 24 hours without a refund or verifiable tracking number.

Date of experience: September 23, 2015