Terry’s Florist

Got a call the morning of the service say they needed to change the arrangement, never arrived. They offered to REDELIVER... To a funeral! POOR POOR SERVICE!

This is a scam! Paid for flowers that never arrived and I was charged twice. Having to dispute charges.

Flowers never arrived, and customer service would offer no help. $100 last for a birthday flower arrangement.

Order never delivered. Does not answer phone or emails. Had to dispute charge with credit card company

Charges $175 for a $20 orchid. Criminal! Claimed substitution policy & would not adjust. NEVER use this florist!

Scam company.
See for yourselves

Https :// www.google. Com/amp/s/newyork. Cbslocal. Com/2021/02/12/cbs2-investigates-terrysflorist-com-of-course-i-didnt-get-any-refund/%3famp

You order one arrangement and they send something completely different. A complete disappointment. Find another florist!

A scam operation. Ordered for delivery which never happened. Business advertised as local is out of New Jersey

Dont use this company - they are NOT a local florist - just posing as one. Good luck getting your flowers!

So disappointed with the flowers that arrived. Looked nothing like I ordered, paid extra for deluxe.

I ordered flowers for same-day delivery. They never arrived. No notice of why. It was my mistake to not read reviews first.

Please please check reviews and PAY ATTENTION. So much for all the wonderful things they themselves wrote about their own business. All a bunch of BS and lies. Unfortunately my florist of 12 years has never once let me down but he does not deliver as far as Rosenberg. I ordered two floral arrangements and upgraded them both the premium statues (extra $20 each) I was assured they would be at the funeral home in time for the visitation at 10am today. My son came home from the funeral and assured me him and his wife had gone through all the flowers and neither arrangement was there. Four hours later at 2pm I got an email wanting to know if they could just deliver them to our house. Ummm that's a definite No! It's now what our agreement was when they gladly took my am ex number and charged my card. I wasted about 45 min online placing the order and it took me four calls today to talk to someone. They kept putting me on indefinite hold and the manager (Terry) never got on the phone. I have now spent another 30 min dealing with them ans writing this review. I asked the girl why they were not delivered this morning as agreed and she said their driver couldn't get them there. This loser company is a joke and sounds like they need new management because apparently the right hand is clueless as to what the left hand is doing. DO NOT read all their BS lies about same day service. They are an absolute joke and obviously don't have a clue about how to run a successful business. I am just so sorry there were two arrangements of flowers that should have been there to express our condolences but they let us down and heck no why would I don't want them at my house. Not what I spent the $ on. Now to contact Am Ex to make sure that charge comes off! This company is an absolute JOKE! Don't you to waste your time trying to get them to do the job you hired them to do! They are an absolute disgrace to the floral industry! I would give them 0 stars if possible! Oh and there are no pics to download since the two arrangements were never delivered! I just wish I would have seen all the other awful reviews before I wasted my time!'

I ORDER A ARRANGMENT FOR MY SISTER ON HER BIRTHDAY TO BE DELIVERY AT HER JOB AND 3 HOURS LATER THEY CALL ME TO LET ME KNOW THAT THEY RUNED OUT OF FLOWERS! AND IF THEY CAN DO THE DELIVERY FOR THE NEXT DAY AND ALSO IT WILL HAVE DIFERENT FLOWERS FROM THE ONES THAT I PICK. SO I AGREE BECAUSE I DIDN'T WANT TO BE A BAD PERSON, SO NEXT DAY EARLY IN THE MORNING I CALL AND SEE IF THEY CAN CHANGE THE ADRESS OF DELIVERY BECAUSE SHE WAS AT HOME AND SHE DIDN'T WORK THAT DAY AND IT WAS A FRIDAY AND SHE WAS COMING BACK TO WORK ON MONDAY! SO GUESS WHAT THEY TOLD ME THAT THE DRIVER WAS NOT PICKING UP THE PHONE AND THEY CAN CHANGE ADRESS, SO I ASK FOR A REFUND AND THEY TOLD ME THAT THEY CAN'T BECAUSE DRIVER WAS NOT PICK UP PHONE SO I ASK THEM TO TALK WITH THE OWNER ADN GET ME A REFUND BECAUSE IT WAS NOT FAIR BEACUSE I WAS NICE WHEN THEY TOLD ME TO WAIT UNTIL NEXT DAY. DON'T WASTE YOUR TIME AND MONEY WITH THEM. AND I'M STILL WATING FOR MY REFUND AND NEVER GOT THE FLOWERS.

I recently ordered an arrangement for my sisters funeral. It was suppose to be roses with a tall beautiful porcelain angel with long hair like my sisters and had gold along the sleeves and wings. My sister collected angels and I wanted this keepsake for her husband. Instead, what they sent was an ugly brown box holding the flowers with an ugly fat cross and an angel that looked like the hobbit and wasn't even visible. It was pushed down into the flowers. I was burying my sister and to see the ugly arrangement they had sent was even more upsetting. No where on their site does it say there might be substitutions. I ordered this arrangement specifically for the roses and beautiful angel. We tried calling them to see if they would do something to rectify this but all they did was put my husband on hold for almost half an hour and had nothing but excuses. The flowers I ordered for my beloved sister was not even close to being represented on their site. They have poor customer service if you get any one on the phone to begin with. When we called they asked if we had a picture of the flowers they sent. Who at a funeral stops to take pictures of flowers when you are overwrought with grief? Please do yourself a favor and forget this place. Losing my sister was hard enough or losing anyone's family member. Apparently these people shouldn't be in the business of flowers because they have no compassion for the loss of your loved one if they can allow this to happen and not come clean about the fact they messed up and do something besides throwing a few dollars back to you. This place should be shut down or investigated at the very least. Hopefully our review will prevent someone else from being burned by this place. If I could I wouldn't even give these people 1 star.!... Jane W.

DO NOT USE THIS AWFUL COMPANY! I ordered a bouquet for same day delivery to a funeral home for visiting hours starting at 4 p.m. I got a message later that day - after the visiting hours had already started - saying the truck from their wholesaler couldn't come in that day. When I spoke to them on the phone they told me that they knew at 10 am that morning that they weren't going to have the flowers until the next day - yet they took over 40-50 orders that they could not fulfill.

When I saw the charge on my credit card I called for a refund but they wouldn't give it to me because they "claim" to have sent the flowers the following morning to the church instead (without my approval). Since they refused to give me my money back I was forced to dispute the charges with my credit card company instead. Every time I tried to call the company they would promise to all me back after looking into it, but no one ever did. The last time I called, they put me on hold for over 30 minutes and then hung up on me! DO NOT WASTE YOUR TIME OR MONEY WITH THIS PLACE.