Terry’s Florist

Ordered and paid for flowers only to find out they could not fill the order. They charged my credit card knowing they did not have any flowers.

Didn't have flowers but didn't bother to call to ask if we wanted something else horrible customer s

Promised same day delivery and did not deliver as promised!
Terrible customer service!
Do not use this place!

Here's what I paid 140$ for …. And what I got. I'm so embarrassed this was for my BFF mom that passed away.

Fraudulent company. I ordered a custom arrangement for a funeral. On my order invoice the company stated that they would deliver the flowers 2 days prior to funeral at my request. When I called on the scheduled day of delivery after being on hold multiple times for a total of 3.5 hours, I was told that the manager called the funeral home and was told that no early deliveries were allowed. I hung up and called the funeral home and they said that is simply NOT true. I called again the next day to Terry's florist to find out where my flowers were, I was told they would be delivered on the day of the funeral. I went back and forth several times asking why couldn't they be delivered the day before. No legitimate answer was given. On the day of the funeral I called again to find out where my flowers were. I was told they were in the truck and ready to be delivered within 15 minutes. Then a few hours later I received an email stating that the flowers had been delivered 2 hours before I had called! After the funeral, I spoke to my friend (it was her mother who passed away) and she told me the arrangement I ordered (supposed to be full of purple orchids) NEVER ARRIVED. She literally sent me a photo of all the arrangements and nothing even close in the pictures. THIS WAS LITERALLY THE WORST CONSUMER EXPERIENCE OF MY ENTIRE LIFE---and at such a vulnerable and already very sad time. I disputed the charge of $405.68 with my credit card company and Terry's Florist never even responded to the dispute--I GUESS THEY KNEW THEY WERE FRAUDING ME! Stay Far Far away from this scam company!

Ordered flowers for delivery and at the last possible moment they told me the flowers "didn't come in" so they cancelled the order.

Ordered flowers for a funeral. AFTER service started, received a notice that the flowers I ordered wouldn't be delivered. Their service is horrible!

I found Terry's Florist when I was searching for a local florist rather than a chain store to fulfill an order for a recent graduate. I ordered the $79 Brilliance Bouquet (Deluxe) on a Friday morning and the flowers were supposed to be delivered that same day. When I called around 3 pm later that day to check on the status of the order, I was told that the flowers were on the van for delivery. At 7 pm, I called the person I was trying to surprise with this order to see if it ever arrived -it had not. I called back Saturday morning and was told that the delivery driver supposedly delivered the flowers on Friday and hand delivered them to the recipient. I called the person one more time to make sure that they didn't receive them and they confirmed that they were in fact home all day, but no flowers were delivered Friday or until that point. The Terry's Florist representative told me that she'd check again with the driver and would call me back within 2-hours. 3 hours later, I called back to check the status and was told the exact same thing that I heard in the morning -that the driver claimed they hand delivered them Friday, but also that she was unable to reach the driver to confirm.

That Saturday afternoon, the recipient let me know that she finally received the flowers and that they looked a little wilted -so the flowers were not in fact delivered on Friday like the driver stated, but were instead delivered a day late after being in the delivery van overnight on a hot California day. The photos that the recipient sent me of the flowers look absolutely nothing like those that I thought I'd ordered from the website. I was and was highly disappointed.

Terry's Florist repeatedly told me they'd call me to let me know the status and never did. If I hadn't kept calling myself, I would have never heard from them. When I asked for a refund or for a fresh bouquet to be sent to the recipient, I was told to email them photos of the actual flowers so that they could see if I qualified for either -even though it was their mistake- so I did so. That was 3 weeks ago and I still have not heard back from them.

I would never use this florist again and wouldn't recommend them to anyone else.

I ordered a bereavement bouquet, the first pic is what ordered, the 2nd is what was delivered. Avoid at all costs!

Horrible! Simply horrible. Extra fees after placing order! Do not order from! Bait and switch discounts but extra added fees Post order!