Terry’s Florist

They lied-stated they had a shop on 15th/Main in the town I sent flowers to & said truck tipped over.

I bought the deluxe forever our angel for a funeral so husband could have angel when flowers died. No angel included and very few flowers.

I am a first and last time purchaser from Terrys florist LLC. I wish I would have checked them out better. If could give them 0 stars I would. Only being able to do something of this nature one in a while because of living on a budget like alot of people I purchased these to let someone very special to me know how much I appreciate them. To my terrible surprise the arrangement ordered and the one delivered looked nothing alike. I was embarrassed to say I sent these. The customer service answer was to hide behind some fine print of their right to substitute to ensure on time delivery. There were no exotic flowers or anything that could have possibly caused this to happen. I had even spoke to a representative the day of delivery and there was no mention of a need to change the design or even ask me if I wished to either wait if there was a problem or given the opportunity to cancel my order. The arrangement looked like it had been thrown together and some of the arrangement was wilted at time of delivery. Totally ruined surprise at seeing what was delivered. Plus, the lack of this company making it right by offering to deliver the correct arrangement after email's communicating this total dissatisfaction shows they do not care about customer saftsfaction. Taking a few bucks off the bill in no way takes away the disappointment. Do not order from this business. See for yourself, first (1) pic is arrangement ordered (actually ordered next price point up than shown), other (2) two are of what was delivered. Nothing like having to apologize for sent flowers to someone and have to explain they are not what was ordered.

Worst banquet of flowers I have ever seen 8 flowers and some filler for a 100.00. I will never use this service again

The arrangement was terribly over priced and not as impressive as the photo on the website. Stay clear; I encourage users to shop elsewhere!

I ordered flowers for a funeral that never got delivered and never got my money back. This florist is a fraud do not use

I ordered from a "local business" in my sisters town - only to find out AFTER my purchase they were NOT local to that area at all - they are in Las Vegas. I am disputing the charge!

You do NOT get your moneys worth! No matter how much $$$$is spent- you will ONLY receive less than a grocery store bouquet!

They never sent flowers and charged me. I contacted the company and they ignored my requests for a refund.

Had I seen the reviews for Terry's Florist, I would have not placed an order with them. But, because I didn't see the reviews prior to my purchase, I ordered flowers from this crap company. I ordered birthday flowers that were displayed on their website and foolishly upgraded the flowers to the "Premium" version. On the delivery date the flowers I ordered were not delivered. I found this out later that night from my friend when I asked if she received the flowers. By noon the next day the flowers still had not been delivered. I called Terry's Florist to see what was going on with the delivery and to cancel the order since they did not deliver on the day I ordered. I spoke to someone who said she needed to call their delivery guy to confirm that the flowers were not delivered the prior day, or that morning and that she would call me back later to confirm the delivery was not made and to cancel the order. As you probably guessed, I never received a call back from her. But, miraculously the flowers were delivered later that afternoon... a day late though! Later that night my friend sent me a picture of the flowers that were delivered. The flowers were ok looking; however, they flowers looked nothing like what is advertised on the website and definitely not a premium version. I called the company to complaint about the delivery and the flowers. As you can imagine I receive terrible customer service and they ultimately offered me a $10 refund for the nearly $200 I spent with them. Beware! After my experience with them, I suggest that no one who value their money does business with this company. They are just ripping people off!

I ORDERED FLOWERS FOR MY DAUGHER TO BE DELIEVERED ON A TUESDAY. THEY CLAIM TO DO SAME DAY DILVERY. THE NEXT DAY I GOT A CALL FROM SOMEONE IN NEW JERSEY SAYING THEY COULD NOT FIND THE DELIVERY LOCATION. IT WAS A BASS PRO SHOPS LOCAION THAT EVERYONE KNOWS IN THAT AREA. IT WAS EASY TO FIND.
THEY FINALL DELIVERED THE FLOWERS ON FRIDAY.
DO NOT USE THIS COMPANY. THEY CLAIM TO BE LOCAL BUT THEY ARE NOT.

Wish I would have found and read reviews prior to ordering.
I ordered the Serene Retreat for my fiance's father's service on Monday for the funeral on Tuesday. Imagine my surprise when I arrived at the funeral home to discover that the arrangement that I spent $80 on, was not the one that arrived with my sympathy card. I was mortified at the arrangement that was there. It was not only NOT the arrangement on the website, it was not the same container nor were there any of the same plants that were in the photo of Serene Retreat. I would not have purchased the arrangement that arrived for even $15, because I found it quite tacky. I was actually mortified that my name was on that arrangement. The plants had yellowing leaves. The ribbon had a plastic green grasshopper on it. This was a funeral! Not a picnic! Not one plant in the Serene Retreat was in that container.
I ordered this arrangement online and was informed there would be no delivery charge. I did however, receive a "service fee" of $15.99. I'm not exactly sure of what service I was being charged for, but I let it go because I figured that is how the company actually collects the delivery fee. Not exactly honest, but I didn't think much of it. However, I was expecting what I ordered to be what was delivered and it was not. I wish they would issue me a full refund and a letter of apology to the widow for the monstrosity that was delivered in my name.
After emailing the company my complaint, they offered me a credit of $14.99 along with a copy of their terms and conditions. That does not even cover their "service fee". Among the terms is the substitution policy.

2. Flower arrangements and assorted flowers, if some flowers are not available
We will substitute other kinds of flowers at equal or greater value.

The arrangement that was sent was not of equal or greater value!

It doesn't get worse than this! The company claimed their "supplier" could not deliver the flowers on the day of my Grandmothers funeral! How DISGUSTING IS THIS!

I ordered flowers and never got them! Do not order from here. No apology or anything! I would give them a 0!

I ordered flowers that were NEVER delivered as promised because of a shortage on flowers! Just awful!

Would not recommend this service as what they advertise is not what they deliver. I am very disappointed.

See the difference between what was ordered and what was received! A big difference! Save your money and call a real florist!

Paid for same day delivery. Delivery was never made on the same day but I was charged in full. Delivery was made the following day.

Do NOT waste your time ordering from Terry's Florist!
I placed an order through Terry's to be delivered the following day. On the website it stated it was available for same day delivery. When I spoke with a person at the shop, they told me they could deliver the FUNERAL arrangement the next day. After hanging up the phone, I received another phone call saying they wouldn't be able to deliver prior to the visitation, but would be able to get it there before the service. UNFORTUNATELY the flowers NEVER made it for my loved ones! And they did not call me until 2 HOURS after they were supposed to be delivered to tell me they didn't make it.
#1 - why advertise on your website that your flowers are available the same day?
#2 - WHY take my order if you KNEW you would not be able to make and deliver the arrangement on time?
I had to cancel my order - that was already charged to my card - for a service they couldn't provide, yet advertised for. THIS IS TERRIBLE BUSINESS PRACTICE!
DO NOT WASTE YOUR TIME WITH THIS FLORIST!