Terry’s Florist

Wow, I wish I had read these review first. I really thought I was ordering from a local business (the shower was I a different state)
I ordered 7 centerpieces and 2 flower arrangements 1 month ago for my daughter-in-law's baby shower which was last weekend. It was my main contribution. I confirmed delivery address and delivery time (11am) the day before the shower. I called at 11:20am and 'Angel' guaranteed that the 'Driver is on their way'. She spent a lot of time on the phone with me but could give me zero helpful information - eta, driver phone number, even which town the flowers were coming from. Exasperating. I waited and waited outside the venue until finally, when guests started showing up, went inside to see the beautiful tables with big empty spaces in the center. So embarrassing but thank goodness her family was so sweet. I got creative at the last minute and set up Childrens books as centerpieces but I had already sweat through my clothes at that point, haha. A few hours later I received a text message that the supplier does not have flowers and they are unable to fulfill my order. Can you believe it? Inexcusable, but it appears that this is some sort of robot site that has zero care for anything except quick $. I only hope the karma finds its way through the internet to the person who is benefitting from this. Bad bad juju

I'm giving 1 star because it's the very least this site will allow. I placed my order online at 8:30 in the morning prior to a funeral service for the next day. Their website offered "same day delivery" for the local city. A couple of hours later I received a voice mail stating they would not be able to deliver that day and that they would have them there by 4pm the following day (funeral service was at 10:45am). So, I called back to cancel & the rep I spoke with said the orders (I placed two of them) had been cancelled. To be sure, I followed up in writing by replying to both my confirmation emails (one for each order) and replied "CANCEL THIS ORDER" immediately after speaking with the customer service rep. A few hours after that, I got another voice mail stating "Your flowers are out for delivery. We cannot cancel these orders." Fast forward 4 hours later, several phone calls to them and being hung up on/calling them back SEVERAL TIMES and a migraine to top it all off, they RELUCTANTLY cancelled the orders. Everyone I spoke with had a foreign accent-I don't think I was speaking with anyone located in the United States. I told them if they did charge my card, I would press credit card fraud charges against them. They did cancel my orders via phone AND email...this was three days ago, and my nerves are still shot from that entire day of being on the phone with them. I WILL NEVER recommend them!

Terry's Florist happily took my money over the phone then failed to deliver my order. When I contacted them all I got was the runaround and BS. AVOID DOING BUSINESS HERE

When I saw what they sent my wife after spending $100 for a "beautiful" arrangement I almost vomited. If I could I would have put 0 stars.

Please order from somewhere else! Even ordered the deluxe that was shown. Tulips looked pitiful and not near the number as shown.

I placed an order online 6 days before Mother's day and selected a delivery day one day before Mother's Day.

Today is Mother's Day and I talked to my mother and she informed me that nothing was delivered.

I called and talked to someone from Terrys Florist on Mother's Day to check the status of my order and I was informed that my order has been cancelled because Terry's Florist could not fill the order along with thousands of other orders. Unfortunately, Terry's florist has not reached out to communicate to me (the customer) that my order has been cancelled.

I live in Colorado and my Mother lives in Sun City West, AZ. I specifically searched for what appeared to be a reputable florist in Sun City West because I always look to support the local businesses first.

I am speechless to learn that Terry's Florist cancelled my order on the day it was supposed to be delivered and Terry's Florist did not inform me they were cancelling my order. I will never do business again with Terry's Florist. I support the small businesses in America, however, I will not support Terry's Florist because their customer service is extremely inadequate.

If sitejabber would accept "zero" star rating it would be a big fat ZERO, as the lowest rating is one star.

They canceled my wife's Mother's day flowers delivery on the day they were supposed to be delivered. They had no remorse at all. DO NOT TRUST THIS COMPANY! Huge disappointment.

This is THE WORST company ever! I ordered a beautiful, huge flower arrangement and a card and a balloon for my nephew ($127 including delivery) and was promised the flowers, card and balloon would be delivered by 6pm that day. I received notification that the arrangement, card and balloon had been delivered. So, since I didn't get a call from my Sister, which she ALWAYS calls to thank me and let me know when flowers have been delivered and found out that NOTHING had been delivered! So I called Terry's customer service and they argued with me that the flowers had been delivered, when they had not. I kept calling and calling to find out WHEN they were planning on making the delivery and FINALLY around 8pm something was left at my Sister's front door. The delivery person did not ring the bell. My Sister only knew something was left because they have a Ring. There was NO card, NO balloon and the flowers that were left on the doorstep was a tiny, little vase with a flower and some greens that looked like they were cut from someone's yard and placed in the vase. I sent pictures to Terry's as requested and they refused to deliver the flowers I ordered or give me a FULL refund. They offered me a refund of $20 and change! I had to dispute the charges with my credit card and my credit card company gave me my money back immediately. I did not even have to wait, because they could see how ridiculous it was that Terry's thought what they delivered was worth any amount of money. DO NOT USE THIS COMPANY! It is a scam/rip off! They are so not professional!

Very disappointed flowers were wilted few flowers in arrangement and looked nothing like the picture I viewed.

They canceled my order without telling me. Bad business, very amateur. Would not use again. Very sloppy.

Canceled my order two hours later then hung up on me. Will not be using thus company again. Please go to another florist. Not reliable at all.

They take orders and cancel them at the end of the day, then make excuses About their supplier. Terrible and unprofessional.

This is 100% a scam. Took my money and no flowers sent for my mother's birthday. What a huge let down.