Terry’s Florist

I'll start by being positive saying they did call saying they didn't have all the flower colors for my arrangement. Asked if they could do "florist choice" to replace what they didn't have. I told them that was totally fine, but I wanted bright colors. Here is what I ordered, vs what I got. I paid for a deluxe basket ($83 after fees and basically got a standard vase priced at like $35) I genuinely hate to be nasty, but that's unacceptable! This was suppose to be an out of the ordinary brighten my friends day arrangement since her father passed away yesterday. She was happy with the thought, it is pretty. Yet I was highly disappointed with what I paid/expected.

I ordered a beautiful purple butterfly arrangement for a friend who lost his wife. What he received was basically two $3.00 violets in an ugly pink color with a dead stick stuck in it. So embarrassing. Customer service is a joke. So much for satisfaction guaranteed! They should go to jail.

I ordered a deluxe boutique. Terry's Florist added on service charges on top of delivery for "fragile and delicate flowers." They said they would be delivered by noon and arrived after 4 pm. But, most disappointing was the actual arrangement. It looks nothing like the photo. I had a couple of options and followed the recommendation of the person who placed my order. I called to speak with someone because this was for a milestone celebration and wanted them to be very special. Take a look at what they said they were sending vs. what they sent. You be the judge if this is $111.28 worth of flowers (free delivery). I reached out to express my disappointment. I was told these flowers meet their substitution policy. I would not recommend this florist.

I got a text immediately asking if it was ok to substitute. I said yes, provided the substitute flowers are of equal or greater value than what I ordered, and if that's not possible, give me a list of the items you advertise on your website that are actually available. Then they asked me to call them (bad sign). I was on hold forever and then they didn't answer as a business would, just a weird "hello". I abruptly told them to cancel the order and hung up. Followed up with a text to cancel the order. Got two more messages from two more different area codes to call. This is not how a legitimate company operates. I will have no problem getting my money back but I hate that I gave my sensitive personal customer info to these people.

They advertise as a local family run business but we have learned they are not! I did not receive what I had ordered - but instead got a very much smaller and inferior spray with half dead wilted flowers. I ordered a beautiful spray called the ocean breeze spray. With a white ribbon with blue letters spelling out BROTHER. I called several times trying to rectify the issue but they made zero attempts to resolve this and even after sending an email with pictures. They've told me "another department must review. Such BS. I am disputing the bill with the cc. Please see pics of what we ordered and what we received horrible. They deserve a 0 rating!

Can you leave negative Stars? I placed an order yesterday to have flowers delivered today. Rather then knock at the door the delivery driver simply left the flowers on a table outside the door in Arizona heat. Seriously, it was 106! So the flower bouquet that I ordered for my 90 year old grandmother cannot even be enjoyed because flowers are wilted do to being left in the heat. So I call customer service to see how this can be rectified, the woman on the phone I believe her name was Diane, stated unless they receive a photo no compensation can be made. Well I live out of state and my 90 year old grandmother does not know how to use a smartphone. So where does that leave us? Apparently nowhere... This is by far the worst flower company in Arizona!

I ordered a plant for my father's birthday and received something completely different. It looked like someone had went to Home Depot and grabbed the cheapest plant. When I called they informed me that in there substitution policy it basically states everything is subject to availability. No refund. No replacement.

Was looking for a new place for flowers. I am convinced they only delivered them because of my pestering. Order delivered a cheap mishmash to my aunt for her birthday; it was nothing like the picture. See difference between advertised (right) and delivery (left.). Do not use this business. Thanks

Today is Wednesday and she still has not received her flowers.
Had to call twice. 1st time I pressed 2 for an order already placed. After 7 minutes I hung up. Called back and pressed one for new order. After being placed on hold for for a while they took my order number and said they would contact the delivery person and update me when they found out what happened. Are you kidding, I'll never order from here again. I should have read the reviews 1st.

Ordered the premium version of the bouquet on the right. My family member received the one on the left. I paid $80+. Terry's refused to make this right or provide a full refund. They just sent me a copy of their substitution policy which states they can substitute flowers for others if they're out of stock. As you can see, there are no substitutions… just empty space. I could have done better buying flowers at a gas station!

We ordered a cute little all daisy bouquet with a ceramic pot for a young little lady. She got what I would consider an adult arrangement of daisy's and roses in a standard glass vase. When I brought this up to Terry's Florist Customer service. They didn't apologize and basically said our term of service say we can substitute and I should be grateful for the upgrade. OMG! Don't use this company unless you don't care about what you get.

The site comes across like they are in the area. Based in Nevada from what I see. Picked an arrangement for a dear friend which was very much to her taste and was available on website! Well flowers cost $85.59 and where no where near what I paid. Company got back with we thought the arrangement was of equal value! Bait and switch. Wish I came here first. Bunch of thieves hope the rot in h... well hope karma for them will be what they deserve! Below left is what it was suppose to be! Dave E

Advertised that an item was available but sent something different. Then found out this is how they operate ripping ppl off. Didn't deliver when they said they would. Have no idea who supplies their orders in Tipton IN but they are at fault also.

This shop came up as local for Utah, however they are located in Vegas. They have a $16.00 service fee (which isn't indicated on their website so you don't see it until final purchase). My $50 arrangement ended up costing $85.00. I sent an email to them about the discrepancy and the false advertising. I had placed a phone order and the lady out right lied to me telling me that she was located in Payson. AND then they cancelled the order on me the day I expected it to be delivered. I cancelled my credit card because I don't trust what they will end up doing with the number now that they have it.

I read several negative reviews AFTER placing an order for flowers to be delivered after my moms surgery. I was so nervous because of them. Thankfully, the flowers were delivered on time, and they were GORGEOUS! My mom called and said they made her cry (I live 1,000 miles away). I went back to re read the reviews, and realize people are mad the bouquets do not look exactly like the photo. Y'all. Online flower boutiques send your order to a local florist. That florist does their best to assemble a bouquet based on the description sent to them. They'll NEVER match the photo, and sometimes flowers are substituted because flowers are seasonal. I attached the photo of what I ordered (lavender and white brilliance). The only substitution was that all-white carnations were used when the image displayed purple-tipped carnations. I thought the bouquet was full and beautiful, and my mother loved them (which is most important). Super happy with my purchase and would use Terry's again.