Terry’s Florist

I ordered flowers with stuffed bear and box of chocolates for my aunt. The bouquet I purchased was: Today and everyday'. I got a text stating the bear and chocolates were not in stock, but they were going up grade my order to a premium. When my aunt got the order of flowers, it was a completely different arrangement with hardly any flowers in it. Bunch of leaves. I emailed them to complain. No apology from them, other than telling me to read the contract as it states they can change arrangements if none are in stock. They didn't even bother calling me letting me know the flowers I purchased were not in stock and they were going to put another arrangement together. The picture is what was delivered. If you go to their website and look for Today and Everyday, you will see its not close to the same. Hardly any flowers to it. It was not worth the $70.

I have attached a picture of what I purchased on their site - I went with Premium, so it was $139 and supposed to look better than the one in the picture. With tax and a service charge, it came to $165. When I complained, they offered a $70 credit. What I got doesn't even look as good as the ones on their site for $49-55! They tried telling me their policy said colors and flowers would sometimes need to be substituted - get it, but these were roses, and nothing exotic. However, they never bothered to replace the roses! It's all greens. It was for my mother's 80th birthday. It was incredibly embarrassing. I could have bought something at the grocery store for $25 that looked better! They are supposed to be florists.

I am so sorry I didn't look for reviews before I sent my beloved daughter-in-law flowers for her birthday.
A photo of the flowers (we live on another coast) showed a pathetic small straggly 'bouquet' which came no where close to the reference photo on Terry's website. I even upgraded the bouquet to the 'deluxe' to make sure it was a very full and beautiful bouquet. For $100, delivered, I would have expected that. Would have done better for $12 at Whole Foods. I was so embarrassed by the gift!

My family ordered a flower arrangement for our ill sister in law. Terry's delivered all they said they would. They stayed in contact with me throughout the process. They kept their promise and delivered on time. Thank you so much for your wonderful service

I wish I could offer zero stars to Terry's Florist. I bought a Day in the Sun deluxe. It was delivered in a timely manner, but WAS NOT at all close to what was advertised. I could walk into a florist and pay $30 for what they charged me over $70 for. After contacting the company via email, they offered a $15 credit which was not close to what I should have been refunded. Terry's Florist is scam that operates a "bait and switch" flower business. Take your $ elsewhere!

They deserve zero stars.I purchased the flowers on the right to be delivered to my friend's celebration of life. It was a day late and they assured me the flowers and vase would be exactly what I purchased. The flowers on the left is what they delivered! They look like maybe 30 dollars worth of flowers! No babies breath,no square vase and dark roses! So disappointed. Never buy from these people! They are a complete rip off!

Ordered a bouquet on line for my daughter's birthday. The website claimed that my credit card could not be processed but charged my card without completing the order. Terry's did not respond to multiple emails asking for an explanation and refund. After being cut off four times I eventually spoke on the phone to someone who was unable to do anything and said that I should contact the bank. Unhelpful, terrible service and an website that appears to be fraudulent.

I and the receiptant were happy with the plant basket. Substitution was used on a few plants which we did NOT mind at all, but the plant tags with names was not included. When we asked for the names of the plants sent, (so we could care for them), we got the run around in multiple emails, then they said to call and still we got the same description as online. After doing my own research I found the names. Their reply was see the policy. Ridge,poor customer service, would NOT order from them again!

Called and placed an order after being referred to them by the church, assumed it was a local florist.
Placed order on 5/8/23 for delivery on 5/12/23 for a funeral on 5/13/23.
Received a text 10 minutes prior to the service on 5/13/23.

7+ hours and no response as to why it wasn't delivered on time, why I wasn't notified yesterday that it'd be an issue, given any options to substitute items if out of stock. Nothing, no other communication. When I call its just elevator music.

I use the term florist loosely. This company is NOT who they say they are. I sent flowers last month to a funeral home for a colleague and they conveniently charged my card and called the TWO DAYS LATER to tell me delivery was delayed. They didn't have the plant I ordered. I ordered a large Peace Lily. They charged me twice what the initial charge should have been. I tried to give them a second chance. I ordered a $176.48+ plant, and they charged me only to tell me again that there was no stock. I called and asked for a manager and was given a bad number. I asked them to reverse the charges and they said it would be 5-7 business days before they could be reversed. If you put "local florist" in your search, somehow, they pop up in every area including my own. They do not exist locally nor have they ever. I will NEVER be scammed by these people again. I wish I could give them a "0" for a rating.

I wish I had read these reviews before ordering from Terry's. I wanted specific flowers for a specific reason and confirmed during the order these were available and could be sent. Something very different was sent without even letting me know after I was very specific about what was needed. I received the "terms and conditions, blah, blah..." as well. The worst part was the blaming the problem on the pandemic. The pandemic does not keep people from picking up the phone and being honest. Find a better florist!

Worst business ever! Ordered flowers for a funeral and they claimed they had to cancel it due to supply chain issues. Refunded my money (still hasn''t showed up on my card). Ordered different bouquet and as of this review the bouquet was never received by the family. Left on hold 3 times to the point the call timed out and hung up on me. Will never use them again.

What a disappointment! I had the weirdest feeling after I placed the order, which I was hurrying to do. Big mistake! I should have looked at all the reviews! What a scam! My niece was so sweet and "thought they were beautiful" but she is a very kind person and appreciated the thought. But when I saw the pictures that she sent I was infuriated. As everyone is saying, they were sad looking, droopy, a very feeble attempt to duplicate the beautiful arrangement that I thought I had ordered. Not at all worth the $80 that I paid for them. When I talked with the fellow at 6pm on Friday night, he assured me that they had all the flowers available to create the arrangement that I was paying for! I forgot to ask if the flowers were alive and fresh, not nearly dead and not enough of them to do the full arrangement! My bad! This is so sad and it seems to be happening all over the country if not the world! What are we to do with so many scammers out there ready to take advantage of us?

I placed an order for same day delivery- and specifically selected a bouquet that was guaranteed for the same day. My flowers didn't arrive that day. I called customer service and was on hold for almost 20 minutes until I finally hung up. I sent an email and received a reply saying that there was an unforeseen issue with the vendor. I inquired about delivery the next day and could not receive a confirmation that my flowers would be delivered by 4 p.m. as requested. My flowers were still NOT delivered the next day. I requested a full refund, but will need to watch my credit card to see if that really happens.

What is pictured on the site was not what I received. When I reached out, they refunded me 1/4 of what I paid and sent me their policy. While I understand flowers and color schemes may not be accurate THEIR policy says replacement of equal or HIGHER value. Please see photo of what I ordered vs. what they sent. Will not order from them again. I ordered the big red white and bloom basket, and received the tiny planter with 2 flowers and some filler.

Their customer service did respond fairly quickly, but not with a reasonable resolution.

Ordered flowers on July 26 to be delivered to my wife at work on July 28. No flowers delivered. Called Terrys four times from 3 p.m. to 8 p.m., which is when deliveries end. We still have no flowers. Spoke to 4 people who each told me they'd investigate the situation and call me back. No one ever called me. I was clearly dealing with a call center that I do not believe was local. The story I kept getting was that they hadn't heard from the driver. Five hours passed and they still hadn't heard from the driver. It's now 9:15 p.m. and still no one has called and we have no flowers, but they have my money. Total failure on Terrys part in every aspect of this transaction.

A paid $100 for a "rose bouquet in a pitcher". It was displayed as having a nice large white pitcher. It came in a cheap tin watering can with fewer roses as well.

When I complained they said they can substitute whatever they want but that they would give me $10 as a refund. What a joke! Their "handling" fee was $15.

How do you sell somebody a product called "rose bouquet in a pitcher" and substitute the pitcher. As Far as I'm concerned that's now a completely different product. I could have gone and bought a rose bouquet from the grocery store, a pitcher, and thrown it together. It would have looked nicer damned me $50.

I don't mind them substituting, but I paid extra to have a nice full professional looking bouquet. The one that was sent was scraggly and wilted. I had asked for a photo to be texted before delivery. They refused. They advertised free delivery but did not mention $15 service fee. It's a surprise that you get with the bill.

What you order and what you get will be completely different. I actually got the paperwork that was sent to the actual florist and if is nothing like what is specified on the website or the arraignment that you are ordering. STAY AWAY, and just reach out to a local florist. Advertised flowers vs. the 4 with filler that were received.