Terry’s Florist

I really wish I would have looked at these reviews first. Horrible customer service. I sent the same arrangement to my mom and my MIL they both looked completely different. My moms had a clear vase(was supposed to be red) and 4 roses... 4... do you hear me..., 4. I paid $60.00 plus handling came out to $79 for 4 roses and some other crappy flowers. My MIL at least got 6 roses and the red vase. I could have made this myself. When I complained they just sent me there policies. This is the worst place I've ever seen. I will use 1800 flowers before I will use this place again. I am baffled that they are ok with this.

Want to get ripped off - Just use Terry's Florist. I was out of town and had to use my iphone for finding a florist to deliver. Their number is *******738 so if you dial this number just hang up. From the website I chose a bouquet of flowers for $ 59.99. I ordered and was asked if I wanted to do the premium upgrade. Asked them what I would receive for $ 41.00 more dollars and they said many more flowers of which most would be roses. My wife is worth this (and a lot more) so, I said "please do." What my wife received wasn't even a smaller equivalent of the original bouquet pictured on the website. I paid more for about half as much. They added green ferns and subtracted the roses. This kind of stuff should be illegal. I hope you do not get caught the way I did. Best Wishes to all looking to make their wives happy... SO DON"T USE TERRY'S PS I would click no stars but this isn't available

I ordered flowers through the online service thinking that is was a locally owned company as I google "local florist in Long Beach CA". After I placed my order online early this morning for same day delivery for a friends birthday surprise and when I called the "local company" I got an overseas operator who could not locate where my delivery was or when it might be delivered. As of yet, still no delivery and after ready the reviews I am not expecting much. Don't Do It, you will be disappointed. I don't even have a picture to post.

I tried to order from their website but was told that arrangement was really too small and let myself be talked into an higher price. This was a long-distant order, so I asked my daughter to post a photo, and I was sooo disappointed. It was mostly fillers, and it was smaller than the one I originally wanted to order. They never sent an e-mail confirmation like they said they would. I will never order from them again. It looks like there may be three or four actual flowers for $71.00! Fortunately the person receiving the flowers was happy we remembered her, but I'm not happy.

Today they called me and tell me that they deliver my order but the newer one came with my birthday flowers.
It s was order for my wife.
You guys are awful.
If you are not delivering why didn't you call me so I could order from another place?
I was hoping till 11:00 pm that you will deliver it at.
I can not find the word, you are terrible and awfully...

I ordered flowers for my sister to be delivered two days before her late husband's memorial service. The day after I placed the order, still no delivery. I called four separate times. After being on each call for at least 5 to 10 minutes each time I was told that they couldn't reach the driver. On the 4th call I spoke to someone different and he told me the same thing. They all said they would call back within the hour but never did. I did tell him that I didn't know if this was a scam or a real florist and that I wanted a refund. He did submit a refund (pending) and then delivered the flowers that didn't look anything like the ones I ordered. They were nice but one of the roses was completely brown. I would say go with a reputable well known florist and to read the reviews first.

Gave wrong address by mistake, our files were off. Terrys florist called me since I didn't give the recipients phone number to them. I was at work and this was for a coworker who's spouse had passed away. She was very patient while management contacted them and gave them her number to get correct address. She went above and beyond to deliver these flowers. Will use them again.

I wanted to support a local company to send flowers to my wife on her birthday so I thought I'd try Terry's. They call me and leave a message, the day of her birthday, to tell me that they're too swamped with other orders to fulfill my order. Now, it's too late to have another company deliver her flowers for her birthday. Never using them again.

This is run like a phishing scam. Took all my information promising delivery with no intention of making my delivery. They ran my card as a "temporary hold". Said they left a message but did not send an email telling me about the cancellation. I finally got a hold of someone, and they said "supply issues". Then why were you taking orders. *scam* now they have all my information, the name and address where my delivery was going AND my credit card info. I do not recommend.

I ordered flowers and when they arrived they did not match the picture provided online. I contacted Terrys florist and was told the following: we reviewed your pictures provided and per out policy this order is correct. Their policy says they can provide any substitutions they wish. Do not use this online flower service. See the images and you decide if this was complete.

Ordered flowers for a friend in the hospital. Their website said same day delivery, the arrangement I picked said available that day, but the flowers were never delivered. Couldn't reach him by phone. Reached out by email and finally got a reply the next day saying my order couldn't be failed due to supply issues. It would have been nice to have that information when I made the order, they had my contact information, but no call, no text, no email till the next day. First and last time doing business there

I am terribly disappointed. What I ordered off the website was a lovely arrangement of baby pink roses, alstroemeria and lavender in a short square vase. What was actually delivered for my not yet one year old niece's baptism day: an arrangement of hot pink and yellow in a tall vase with lots of greenery. Email response to my multiple calls and emails was that this was an acceptable substitution. Acceptable to whom? Certainly not to me! I never approved a substitution and am beyond frustrated that I'm being charged $80 for this grocery store bouquet. I am disputing with my credit card company. Save yourself the trouble- order from someone else!

61 dollars for a daisy bouquet and no vase. It was suppose to include Gerber daisies and I confirmed verbally that they had some and they did not include any. I expressed my concern and they said it was in line with their substitution policy and blamed their prices on COVID. The grocery store does not charge that much, so why do they? I'd encourage people to look elsewhere, for sure. (BTW it was a 3 min delivery too)

Wow, wish I'd seen this site before I spent 73.00 on a mediocre floral arrangement for my daughter. The amount of flowers in the arrangement was less than 1/3 of the amount shown on their website for the Blue and White Brilliance they show on their website. When I complained, they responded that they considered this an acceptable substitution. Stay away from this company.

I wish I could leave a zero review. This terrible company cancelled my Mothers Day delivery on the Saturday before Mother's Day, due to not having flowers. What florist doesn't have flowers? Didn't even give me an option to change to different flowers or candy. I ordered well in advance. They even called me Friday night to confirm my order and I asked when it would be delivered and they said Saturday. Saturday at 9am they cancel my order. Very rude.

Like every other review on this florist, I was scammed into thinking I was using a local florist and purchased a bouquet *and upgraded to deluxe* that looked nothing like what was delivered. I chose a "fall bouquet" with sunflowers and roses specifically for the sunflowers. The bouquet they delivered didn't have a single sunflower. It had one random lily and a bow stuck in the middle of the vase. Its like they ran out of flowers so they stuck a bow and a bunch of leaves in a vase. I always have better luck with local florists and somehow this place represents themselves as local. Now that I research, I can see that they are definitely not local and it's an internet scam. Like everyone else, my many emails demanding the correct bouquet be delivered have gone unanswered. They said they would give me a $29.99 refund but I won't hold my breath for that. Please see what I ordered and what was delivered. I've never been more embarrassed of a gift I've sent.

My floral order was placed three days prior to the delivery date. I called on day of delivery to confirm my order would be delivered. I received a text message at 8:28 pm at night stating "sorry we were unable to fill your order". This company should not be in business!

I was lead to believe that this was a local florist - I had actually used them in the past. I put an early order in for Mother's Day flowers and was stunned that they didn't arrive and no attempt to call me before hand. Once I reached them on Monday they said my order was cancelled due to supply side management issues. I asked "don't you think you should have called me so I could order from another florist". There response was that they texted my which is a complete fabrication. This is not a local office it is a conglomeration of many fictitious companies. When you call, with a concern it is an overseas call center responding with nothing but a canned script to read. Now they tell me I have to wait 3-5 days for a credit card refund. Stay away - this is a bad way to get embarrass when you need flowers to be delivered by a certain date.

They are terrible. I called and ordered flowers for a der friend from 3 people. Theycontacted me one hour before the service to say they had supply issues. Too late to make other arrangements. They also lied and said they were in the town where the funeral was. They should not be in business.