Terry’s Florist

We ordered flowers on 4/26/21 for Mother's Day. We placed the order 12 days to have plenty of lead time. This florist decided to cancel our order after charging our card, because they ran out of the type of flowers we ordered. We received No email, No phone call, No contact at all. Just a canceled order. When we called they had nothing to say but "we canceled that order". There are many options for sending flowers so be smart and do not consider these people. Terrible way to do business!

After selecting an arrangement to be delivered same day, as per the promise on their website, I received a call several hours later from an employee who sounded put out to even be calling me. She indicated that the flowers I ordered were out of stock and would therefore not be delivered. There was no offer to replace my order with something comparable that would be delivered on time...nothing...just a promise that my card would be refunded. By the time they called me, it was too late for me to make other arrangements elsewhere for same day delivery. I am so frustrated by this treatment.

Ordered flowers and was notified on expected date of delivery that they didn't have the proper flowers. Implored them to send anything similar, because it was a very special occasion. They refused, leaving us empty handed for something that was very important to us. They failed in both communication, and customer service. I wish I had seen their 1-star rating (with over 800 reviews) prior to ordering.

I sent flowers to a good friend, but what was delivered was not at all what I ordered, nor what was expected. The arrangement was much smaller than the one that I paid extra for ($72). It looked like it cost $12.99. To top it off, the flowers had to be tossed out after only a few days, because of their poor condition upon arrival. This was the second time I tried using this company. Both times I was disappointed. First time, shame on you. Second time, shame on me. Lesson learned. Will not be using nor referring anyone to this business. Buyer beware.

Our family ordered flowers for a funeral to be delivered to the site of the service. Thirty minutes before the service began, I received a call saying that due to an issue with their vendor, they were unable to fulfill the order and would be issuing a refund. When I asked why we were not informed in enough time to have a substitute floral display, I was told they weren't able to do that because they had no flowers in their shop. To add insult to injury, now I am getting daily emails with ads for their business! I will not use this company again and would not recommend it to others.

I thought I would support local business and purchase flowers from these people to keep them alive during the pandemic... Do yourselves a favor and do not purchase anything from here, ever, and let them go out of business. They will deliver something other than ordered and say they have the right to substitute. They do not actually substitute however, they will just leave out what they either don't have or feel like putting in the order to cut corners and maximize profit. For example, if you purchase the deluxe item they will deliver the standard item. Total bait and switch here and don't fall for the free delivery they say you get when at checkout you get charged a 14.99 service fee. Shame on these people!

I ordered some expensive flowers from Terry's Florist and they looked absolutely NOTHING like the photo. The flowers were a different colour assortment and totally cheap flowers instead of the beautiful ones in the photos. I called to complain but they took no responsibility and did not offer me a refund. I will never be ordering from them again. Below I'm sharing a photo of the ones on the website and the cheap assortment they sent.

They cancelled my order 2 hours before the funeral service because they didn't have the specific flower and I didn't get there noon call. No substitution, just cancelled!
Thank you a Basket of Freshness for going over and above and getting it delivered with so little notice.

Not who they say they are. Google uses your location, then Terry's Florist pops up as being local. Nothing showed up but charged my CC. No confirmation email either. Try finding their address so you could go in and order….you can't as there is no address.

I wish I would have checked here first. Terrible service, the absolute worst. They represent themselves as a local florist, so I ordered flowers for my mothers birthday. When they did not arrive they claimed they texted/called/emailed me, which they did not, as they could not fill the order. This lead to my mother not receiving her flowers at all. Had they told me, like they claimed they did, I would have been able to order from a local florist. They simply refunded me two days later with a canned response. Don't use these folks.

I ordered flowers for a very close friend that died. 4:30 pm the night before calling hrs. They cx'ed the order. They said they don't have any flowers. I am left to try to find something in the morning, The guy who took my order actually said" If you don't mind me asking, how did your friend die?!" I usually do my due diligence but it's been a bad week and i slipped but from what I have read I'm probably better off. I ordered a $200 arrangement!

Dont order from this company. They delivered late - almost 10PM. I called to ask what happened as they say their policy is to deliver no later than 6PM. They said "what do you want us to do about it?" without any sense that is was not an appropriate time to deliver flowers. They are rude and their customer service is non existent. Do yourself a favor and steer clear.

Terry's is a middleman who takes their cut of the profits and offers no value in return. The arrangement my daughter received was nothing like what was ordered, and many of the flowers were wilted or damaged. Their customer service rep explained that the fine print in their contract allows them to make any substitution they like with no recourse. Order directly from a local florist!

Wish I had looked at reviews before placing an order with this florist. I absolutely see why they only have a one rating. I ordered Flowers on a Friday afternoon for a Monday Funeral Delivery - the delivery was not made and at 11:33 I received a call from someone indicating due to shipment delays they would not be able to make the delivery. I really wanted to show my final respects to this person's family by having flowers delivered. Horrible service.

The same-day delivery never showed up. No communication; 2 days later charge went through. I called and called to reach customer support, but after 15 minutes on hold, I got hung up on, said sorry, and to call later. Now having to dispute with the Credit card company. Save yourself the hassle.

I ordered flowers for my mother. Terrys says the delivered however she never received. When I advised they asked for 24 hours to come up with a solution. As I see it there is only 2 solutions - deliver the flowers or refund my money... still waiting. Will be calling the bank to dispute charges

Do not order from this company. I am pretty sure that this is a scam. I ordered funeral flowers on a Thursday over the phone and was notified on Friday (after the supposed delivery time) that they were unable to get the flowers to the funeral home in time. I then asked them to deliver to the families home instead by 8 PM. They told me they were stopping everything to get it done but in fact did not deliver to the family. I was not notified until Tuesday. This company is either a scam or completely unreliable.

-Kathryn Crouch

I wouldn't even give this place a one star if I could! I wish I saw all of these previous reviews before purchasing a floral arrangement from this company for my uncles funeral. With taxes and delivery, it came to ~$120. I was horrified when my dad sent a picture of what I had purchased. The flower arrangement looked nothing like what was advertised. I totally understand not having some flowers in stock and having to use alternatives but there was no depth to this arrangement or even a close resemblance to the advertisement. Furthermore, almost all of the flowers were still closed. When I called to complain, they offered to take $20 off of my order. What a joke and total waste of money. Do not use this company! They should be shut down for robbing people.

I placed an order at 7 am. They confirmed it by email and then by telephone about 3 hours later. Then more than 5 hours after that they called and said they couldn't fulfill my order. Thus, ruining my special occasion as it was too late in the day for another florist. They then put me on hold for more than 30 minutes trying to get my money refunded. Terrible service. Don't use.