Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
They won't send your products. And don't expect customer service to help you when your products don't show up
I supposedly had "won" a 100% rebate and each item said 100% rebate. I spent $61.56 with NO REBATE. I contacted them- but no solution provided.
Hello Dela, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
I received the women's gold watch. The stem was missing from one side of the watch, I am not able to wear the watch now so what do I do?
Hello Jacqueline, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered 2 items n I was pleased so I ordered more! Thank u soo much of making things more affordable.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am tired of them asking to verify what I bought and not sending it to me when I bought it and they are not reliable to the customers
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Mostly good quality. The games are rigged to make it impossible to get free stuff. They are to get you to order more and get more app users.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I ordered over 250 dollars worth of items. When I received the package it seem to be full of pet supplies (dog bed, collar and look like clothes for a cat or dog) I reached out to customer service and was told they could not assist me because the packing did not clearly show the shipping details. I then called On, January 2,2024 Levi advised I would receive a refund in 24hrs, Ticket number **************. After not hearing back from anyone or recording a refund, I called again and with Supervisor Mary who said she had sent a detailed message to the escalation team who would respond in 24 hours. She assured me there was no concern and that they would give a refund or credit ( which I agreed to). It has now been a week and I haven't heard from escalation nor have I received a refund or a credit. After spending two days and over 2hrs on the phone with Temu representatives I realize that this company is merely a scam and have robbed many hard working people such as myself. PLEASE DO NOT SPEND YOUR MONEY HERE. I WISH SOMEONE WOULD HAVE WARNED ME.
Hello Amelia, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Love the items, love the prices but when it goes to the payment, the final price is greater than the sum of the items. Be careful!
Hello Silvia, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html. So that we can help you look into this right away. Best wishes, Temu team
They charged me twice then they put it on refund and told me they would refund it but never did and now never picks my call
Hello Monika, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day! Best wishes, Temu team.
The picture doesn't come with a picture frame, but I love them. But after putting them in a picture frame I love love love it.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's discount offers are misleading. They bombard you with daily gifts, but it's worthless as their x% off doesn't mean you get actual % off the total amount of your order, but you get a pathetic amount of 0.01 cents credit. Their promotion of free gifts is just a spam exercise to get you to do their dirty work of recruiting new users. Their recent hat trick promotion is rigged. You spent time choosing the items you wanted before they revealed that you have to earn "energy points" by referring your friends to join and download before you can receive the free items. However, you are always 1 to 2 points out of reach from being qualified to get the items you selected. Their customer support will insist it's a legitimate promotion. Despite apologizing for the poor experience & repeating company slogans about the importance of customer experience to Temu. They don't do anything to rectify the issue, so don't bother. The website will continue advertising how many people have won their free items.
I would have been inclined to recommend them to my friends had they kept it truthful and straightforward. X% means X% off your order. The number of items I spun for free should be the number of items I am entitled to. To find out you have to earn energy points to 'win' the 'free' items after you have spent time selecting them is infuriating (At most, I would need to recommend Temu to the same number of friends, but whether they join or download their app is up to them) However, Temu chose to make people jump through hoops and require them to spam their friends for a few free items. They had a chance to make this a successful promotion by creating a buzz and a good word of mouth. Instead, I have warned my friends and family to avoid this deceitful app.
Hello Bart, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team
Haven't received goods yet; am dubious about what (IF) I receive based on other reviews. I do have a problem with being told there is a tracking number, part of which they provide. However, when trying to track, the message is the carrier hasn't received the package yet, 6 days after order placed. Also noted the shipping point is only 75 miles away from me. Don't understand why so much time passes between order placement and shipment. Am guessing the distribution center might wait until they have a truckload to go to the carrier to save $. They also use an unreliable carrier in my area. All of this might explain why they give you a 2 week window to receive order. One of the TEMU responses to a customer indicated you can get a refund if the time span exceeds 15 days. Regret ordering anything from them; at least I didn't directly give them my card info but used Klarna (4 equal payments) instead that I've used before without incident. In the unlikely event I am thrilled with what I ordered, don't plan on ordering from them in the future.
Edited 12-6-2023. Turns out delivering carrier distribution point is 75 miles away but actual shipping point clearly is China as correspondence with them talks about waiting for a flight and then an update indicates arrival at an airport. To me, where they fall short is giving you a tracking number for the delivering carrier before they have the goods.
Have since received orders. Ordered 3 human apparel items, all size lg. Feel like Goldilocks...one too big, one too small, one just right. Material has that (what I call) China smell of cheap fabrics soaked in chemicals. Returned stuff not fitting; immediately washed the one that did. Dog sweaters appeared to be ok. Still don't plan on buying from them again just based on quality of goods, not a surprise actually.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
It's all cheap garbage, looks good in the picture, but it's like buying cheap garbage out of a vending machine! So sad I wasted my money!
Hello Debra, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Received in about a week after ordering but when opened the y bird toy wheel was broke off.
It don't just push back on I tried
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Of the 4 items I ordered, only 1 was correct. Temu substituted 3 items on my 4-item purchase order! I will not order from them again.
Hello Paula, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you. Best wishes, Coco
Trying to reach Customer Service and have been in que on the phone for over 3/12 hours.
No answer!
Fed up!
Hello Sue, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I donated all to Salvation Army. Total garbage.
Not worth a penny. Everything made in China.
Horrible fabrics and cut.
Hello Andrada, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at rachel.zhang@temu.com. Best wishes, Temu team
I like cheap prices. Quality often matches the price, but that's okay. BE AWARE of small print in sale afs.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Reel you in promise free items then make it almost impossible to ever achieve. Good prices bad shipping time.
Hello Traci, thank you for reaching out. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you have any question on rewards or tracking updates, please contact us through Temu.com or Temu app live chat, email (help@temu.com), so we can help you resolve your issue. Best wishes, Coco
Ordered and didn't receive my package. Then I requested it be sent again…still nothing. It's a scam site
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tyler, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can help you resolve your issue. Best wishes, Temu team