pj n.

Have no complaints about using them. Process straightforward. I actually have about 7 different "loans" going. But...recently made a payment about 3 days before due. I didn't look closely to see that my last payment the following month would only be 78 cents. Not wanting to wait but to just get it over with, tried to schedule a 78 cent payment. A message popped up saying that there was a $1 minimum. So, having a few days cushion, sent them a message that I wanted to cancel the payment I made so I could then schedule the entire balance. The message back suggested I should have heard back by now; I have not. So next month I'll have to pay them $1 to retire the loan which will cancel the interest credit I had received by rounding up the amount each month and/or making payments a few days early. Am constantly bombarded daily with "deals", "offers," "sales", etc. Once I pay everything off, will likely not use them again and will block them from emails and/or tag their messages as what they are...junk!

Haven't received goods yet; am dubious about what (IF) I receive based on other reviews. I do have a problem with being told there is a tracking number, part of which they provide. However, when trying to track, the message is the carrier hasn't received the package yet, 6 days after order placed. Also noted the shipping point is only 75 miles away from me. Don't understand why so much time passes between order placement and shipment. Am guessing the distribution center might wait until they have a truckload to go to the carrier to save $. They also use an unreliable carrier in my area. All of this might explain why they give you a 2 week window to receive order. One of the TEMU responses to a customer indicated you can get a refund if the time span exceeds 15 days. Regret ordering anything from them; at least I didn't directly give them my card info but used Klarna (4 equal payments) instead that I've used before without incident. In the unlikely event I am thrilled with what I ordered, don't plan on ordering from them in the future.
Edited 12-6-2023. Turns out delivering carrier distribution point is 75 miles away but actual shipping point clearly is China as correspondence with them talks about waiting for a flight and then an update indicates arrival at an airport. To me, where they fall short is giving you a tracking number for the delivering carrier before they have the goods.
Have since received orders. Ordered 3 human apparel items, all size lg. Feel like Goldilocks...one too big, one too small, one just right. Material has that (what I call) China smell of cheap fabrics soaked in chemicals. Returned stuff not fitting; immediately washed the one that did. Dog sweaters appeared to be ok. Still don't plan on buying from them again just based on quality of goods, not a surprise actually.