Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
Yesterday, 3/2/2023, I saw an ad for Temu on my Moovit public transport app. The main message of the advertisement was that new users of the Temu mobile app may receive 3 free products of their choosing along with free shipping. Thus, believing it to be authentic, I clicked on it. I download the Temu App, then I select the three items I want to receive for free. But before you get all the items, you have to play a Hat Trick Draw game.
During the game, I was able to easily win the first two items, but every time I got to the last one on the hat trick game, I miraculously run out of energy points, and then they said I must invite friends in order to gain more energy to draw again, which leads me to believe that the game has been rigged.
But because I was determined to win all three items, I spent a total of two days attempting to invite as many friends as I could in order to accumulate enough energy points to draw and win my final item. However, I soon realized I had wasted my time and effort after Temu informed me that all three of the items I had selected were out of stock. (They said this after I won all three items).
They didn't even let me pick three other items that weren't out of stock; they just claimed it wasn't in stock where I was, and that was it. I genuinely wasted both my time and sleep. I deserve to know why Temu scammed me this way. I followed their instructions, so where are my freebies?
GUESS I HAVE NOW LEARNED A LESSON TEMU IS A REALLY SLICK OUTFIT,
First time order had some issues customer service was responsive after that first call I have found it all but impossible to actually be able to speak to Temu! Order today had damaged items (so did prior orders) Chat is available but for me a novice to both my ipad & iphone I really needed to speak to someone order today #PO**************131 items damaged and the incense actually made me gag! Non touch thermometer did not work with new batteries ipad stand scratched I am writing this review to pay it forward don't waste your time or money especially if your young I am a retired Physical therapist and even though I can afford Temu I can no longer use Temu it's a total drag to buy stuff only to receive some junky damaged items! Not being able to speak to their customer service is beyond frustrating it borders on a form of unethical store policy! What a really unpleasant experience Temu is a wretched disgraceful buying experience! Just pass Temu by other online retailers are offering great savings and they have good customer service!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Initially found customer service to be responsive either by chat & phone this was for my first two orders and always used Paypal! Recently efforts to reach Temu service has been unsuccessful and frustrating this includes their Chat & phone number! Temu is a disgusting company and here is why Temu phone service is endlessly a long if not impossible wait which is exactly what Temu has set up most customers simply give up and who can blame them? Stay safe and stay away from this scam company! Save your money and save your sanity!
Temue is no good there method sucks there order dept. sucks you order one thing they send what they want my wife orderd white tee shirts they sent her multicolord shirts.and it was deliverd othe side walk not even on the steps there catalog is i big SCAM BE CAREFULL WHEN YOU ORDER STUFF YOU WILL GET WHAT YOU SEE IN THE CATALOG
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Need to improve your customer service thank you for taking care my issue and will continue to shop with you guys
Hello Jenu, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. If you don’t mind sending us your order ID, please reach out to me directly at coco.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Coco
Temu has the same exact clothes as chicme go see for yourself I'm not making it up same price and all
Hello, thank you for your feedback! Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I had my first order and it all went well, the item description was accurate and the material expected, for shipping they used UNIUNI and it arrived in about 5 days after shipping. However, on the second order they used STRAIGHTSHIP and it appeared they "mislabeled the package as delivered", so it was stuck at the straightship warehouse. Upon contacting TEMU they assured me that the package will be delivered. On the last day of Temu appointed delivery, the package was magically "DELIVERED". However my phone never rang, and no picture of the delivery was available. Spoke to Temu and the item was reshipped on the 30th of December with STRAIGHTSHIP, package was not even delivered to the apartment but thrown in the lobby. Will not be using Temu again unless they change courier to another company that is not Straightship.
Hello Jose, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The watch set got was junk, saddly disappointed the jewlery is stuff crap u could buy at dollar store
Hello Jennifer, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
TUMU is a fair company for some great items. I have had a store in the past & seriously they have a lot of good items to order for resale. If you design your own jewelry & have family projects so the students can design earrings & sell them for profit; then this is a decent fair company to buy from. & it beats buying from the gift shows where you'd pay 6 to 10 times the prices on findings. & their jewelry of broach pins. My post is real as my review & name. I am an ex columnist as well. Ahough dome garments may not be as we expected; but TUMU definitely makes up for it on some great extremely fair items. I & some of my local & out of state business affiliates researched this site agreed, this company has a great stuff in it & they didn't have to drive to Orlando to buy products for resale when they can simply & patiently read & look over all of TUMU 's merchandise. As for the shipments being late. We had no issues with it. We also had a Fedex tracking number. A lot of times Fedex workers might have went to the wrong house; as this was done to one of my friends in Melbourne. The lady recently kept the package & because she felt she could. I've had fedex asks me if I'd keep a neighbors package& sign for it is myit & when that person came home could I take it to them ….I told the driver in the past that not my business & I said: NO! Early Last year ab abundance of packages where found in the woods somewhere. You might have seen this on tv. It happened & could you imagine all the people complaining & blaming companies in case they ordered. Gifts for their love ones. I like to tell it like it is … give this company a chance. So far we are impressed …we are saving money for some great gifts as well as discounted supplies for our students for their crafts so they can make products & earn money for school functions.
Hello Katherine, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
They are very bad people and they don't help with anything. I ask them for refunds they didn't give me any of my money. I don't recommend to anyone.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
After 10 days of submitting my order today I get message that they don't have the items that I ordered and my refund will take up to 30 days.
Hello Roya, thank you for your feedback! We are sorry for the inconvenience caused. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have received my order on time and as promised. I am very satisfied with the quality of the products I ordered! Delivery was timely!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I accidentally pressed the 1 button on my phone after the call. I meant to press 5 because the rep was very nice and professional.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The owner needs to spend some of his 35 billion net worth to speed up the site. Great prices but torture to shop on it.
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
The products I ordered came in a good time and they are great quality. I will definitely be using this company in the future again.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I recently had a highly unsatisfactory experience with the online shopping website, Temu, which has left me frustrated and disappointed. Despite placing an order and eagerly waiting for my package, it never arrived in my mailbox or at my apartment. To make matters worse, the lack of assistance from Temu's customer service team has been appalling.
Upon realizing that my package was missing, I immediately contacted Temu's phone support and online support for assistance. To my dismay, the representative I spoke with informed me that they couldn't offer a refund and advised me to reach out to USPS instead. While it is understandable that they may need to involve USPS in such cases, their unwillingness to help or take responsibility was deeply disheartening.
Following their advice, I contacted USPS and initiated an investigation regarding the missing package. However, the process has been arduous and time-consuming, with no guarantee of a resolution or refund. It is deeply frustrating to think that the responsibility for resolving this issue has been shifted to me, the customer, rather than being efficiently handled by Temu or USPS.
Throughout this ordeal, I have encountered nothing but a lack of concern and support from Temu's customer service. Their unhelpful response and inability to provide a satisfactory solution have only added to my frustration. As a customer, I expect a reliable and trustworthy shopping experience, which unfortunately has been severely lacking with Temu.
I sincerely hope that others can learn from my experience and avoid the frustration and disappointment that I have endured. Temu's poor handling of my missing package, the lack of support from their customer service team, and the subsequent burden placed on me as the customer have all contributed to my decision to not only refrain from using their services in the future but also warn others about their subpar service.
Hello KAYLO, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I bought 3 things from there it was nothing like the picture Except the ring but it was not that good looking to
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
They keep creating tickets saying that I received my package when I did not receive my package supervisors keep saying that there's nothing they can do that can create another ticket they've been denied 4 times I want my money back or my package recent to me this is ridiculous this is day 4 going on since they said they were gonna do something they keep emailing me saying the problem's been resolved is do not cry they lie they still your money I would not recommend them as They are probably Stealing money off my credit card as we speak They say they do not argue with you but he says let me continue talking to you I don't want to give you my supervisor or I'm not arguing with you and keep arguing the customer is right if a customer says they did not receive a package for $29.40 straighten the package or give them their money back so they can reorder their package if they want to go through you anymore I would not recommend them their packages are not insured therefore the USPS Or UPS GTL deal or any other delivery company will not take their side and give you money for the package not being delivered as they are not insured and I have shown them that there is an empty mailbox I'm about ready to send an empty Box back and get my money back that way
Hello Jason, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. The tracking status of your order shows that it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping providers - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you to investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
Very satisfied with the security products from Aiwit. I would recommend it to anyone. Also the other products are wonderful.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Ive placed multiple orders with Temu. All the products are as described. Nothing is cheaply made. The price is outstanding. On time shipping!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The goods from temu are good quality and price. But they are let down by choosing Evri as their delivery company. Evri are a total waste of time.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com. So I can help you investigate your rewards issue right away. Best wishes, Rachel