Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
So I was wary about ordering from the website but I did it anyway a $377 order a week later it says delivered well I'm looking around looking around check all my neighbors and no package to be found so I contact customer service and they say it says delivered well I don't know where it was delivered but it wasn't delivered here and no offer for credit no offer for a refund no offer to reship my product no offer for anything. Definitely the worst customer service I've ever encountered definitely a scam site if I could give it a negative 10 review I would. So if you order from this time you better make it a small number because if it's a bigger number they will not refund it and you better make sure you're ready to take responsibility for the Post Office and they're screw UPS because I paid my money I did my part between them and the post office somebody screwed up and I'm the one that it cost. I wouldn't recommend this site to anyone they're slogan should be rip you off to become a millionaire.
The quality of the products suck and trying to get them to send the right size is like playing a scratch off. Try your luck you might hit
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My order was missing items and Temu didn't try to correct their mistake. This wasn't the first time this has happened something needs to be done.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
What you see on the website not always what you get. Be careful. I ordered 2 items and one was good the other is a cheap version of what is pictured.
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Coco
I enjoy the products that I get off their side they're very cheap and they are exactly like they are on the pictures it's nothing like wish
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I couldn't be happier with my order. It arrived before expected, it was complet and correct. Very happy.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Can you accept my invitation so that I can get a free gift?
https://temu.com/s/pY7RLFmYcw4bnOv4 order was shipped quickly
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
They delete bad reviews, or create a new item so people don't read bad reviews
All the good reviews are fake from China
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This company is a dream come true the only thing is really pay attention to the items bcuz I've got a couple that didn't match the pic but I'm so I'm love with this company Amazon watch out
Hello Rashida, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com.
Trash website, trashy products and false advertisement. I order flash and other products but when I receive it it inferiors
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
As a new customer suppose to have a 90 % discount in s specific product, during the check out the product disappeared fro the basket. Avoid it
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu say that all items are free shipping but when you go to pay for item is telling you that must be $10.00 minimum purchase.
Hello Ursula, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
My only wish is that I wish I had read these reviews before ordering $103.00 worth of clothing and accessories. Never again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Guys top get a 100 $ Just Type the Code ******* in the searching bar and get your money. Its not fake
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
No doubt you find items really cheaper but the service is really horrendous. Have seen reviews from other buyers about missing items and till I experienced it myself. The package arrived but one item was missing. Made a report thru my account and was asked to wait till they check on their side.
So, a refund for the missing item was denied because temu claimed the warehouse has confirmed it was packed and shipped!. When asked for proof; none.
Asked for the weight of the package, customer service was unable to help or provide any information. Because the weight difference will determine if any lost items amidst the custom check by the the time local post received the package. So the customer service agent wasn't helpful hence I request for a phone call to speak to someone personally. The agent lied thru her teeth saying TEMU has no hotline. I took a picture of the original packaging and show the customer service agent and she said it's not acceptable. The missing item is longish and I tried to reason with her it can't be in this packaging because it's small and won't fit in. In all its the 2nd time I have missing items (in 2 weeks).
If every package there 1 or 2 missing items, how much money goes into TEMU account? They only pretend they did sent it (but actually didn't). IMO, it's cheating on customers in a very sly way. I hope more ppl stand up and voice out if you have similar experience. Many remain silent as they think the amount is not big. But it is for this reason TEMU is getting more audacious. If some authority can intervene and check the whole company protocol and audit to see if there are loopholes in the operation.
Update: a day after review was made, another pack age arrived today (16.2.2024). This time to protect myself, I took a video showing from the beginning before opening the package, opening it and taking the items out one by one. AGAIN, one item was missing. Something smelling fishy here. I sent temu the video and awaiting for their review. So my advice is take videos before you open TEMU packages. Helps as an evidence if the items are broken or missing. Else they turn their words against yours.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have ordered from Temu numerous times, but the one time I send something back brand new in the plastic like it was sent to me, they stole half of my money for no reason. I sent both dresses back brand new in the plastic with nothing wrong with neither dresses, but they said I'm only due a partial refund. I sent them back way before the time was up in perfect condition, I mean nothing was wrong on my end. I sent the tracking number and everything. I did the backwards and forwards chat for 3 days, they decided to go on and put my money back on my card. However, a day later they takes my money back off my card. So, I did the chat backwards and forwards for about 45 minutes no results, I then called only to go backwards and forwards with the guy or the robot who constantly saying the same thing over and over and they favorite word "No Worries" I'm like it is some Worries because you guys supposed to be a business and you all THIEVES and apparently you guys have THIEVES working for the company. This is unacceptable and this is not the end from me. But, I am just trying to warn people that works hard for their coins like myself and doesn't money to give away, especially under false pretense from an unprofessional, thieving, fraudulent company. Beware of Temu and keep your eyes on your card or your account because Temu will steal your money. Again, they refund my money twice and turned around and back and stole my money of my card twice. And when I called, they arguing with me about my money that they stole from me. If you don't have any money to give away or loose, do not shop with Temu because they steals. This is a true statement, this just took place from January 2,2024-January 17,2024. Unbelievable and Unacceptable. Customer Services are non existent.
Hello Chamika, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Just received my package. Received everything I ordered. Very pleased with my stuff. My order arrived when they said it would
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Thank you for your quick solution of any problems I have
You are excellent and your merchandise is pretty good if
Not you take immediate action
Thank you and I will continue to
Order your merchandise
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
If you order and you have a problem or question you will not get help they will repeat what you already know!
Hello Nicole, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team