Temu Reviews Summary
Temu has a rating of 1.9 stars from 1,748 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
I want to order t shirt - please don't try me try Jesus, he's still working on me in black, would you consider making/offering size 24 or 4x size. I wanted to order 5 or 6 t shirts for mothers day gifts in different sizes. I really really like this shirt but I don't want them to be skin tight.
I have three orders out there. All three are still waiting to be shipped. It has been well over a week for two of them and they still havent shipped. Im concerned this may be a scam and would like some answers.
Hello Jacquelyn, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I bought an order almost 300 dollars from the app and they kept me awaiting to ship like almost 3 weeks without shipping i tried to contact the customer service many time to cancel to order because they supposed to have the order because i was traveling so first the customer service was unhelpful at all ignoring me and sending me a stupid answer everytime after days of sending the message we gonna give u credit 5 dollars for being late
I told them many time noo just keep it and don't send it because I won't be able to get it and i was almost talking everyday to them and sending message to the email and the app and everywhere
Guess what they ignored me and shipped anyway and sorry we can't give u the refund u get the order and return it back (even if im out of the country like wtf)
And my order I didn't receive till now its still late
So i think its scam guys don't buy from this $#*! app no one gonna listen or help you
Hello Raghd, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I have made 6 orders to Temu in the past 2 months. 100s of items, totaling about $200.1 box has shown up. The others either haven't shipped yet or are stuck in transit and have been for 2 weeks. To compensate they have given me $5 five times... But I used $10 of it plus spent more just to have another box not arrive. Contacted customer service and they offered me another $5 and refused to cancel my orders that are WAY overdue... So I promised to go leave an honest review.
Hello Angie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Order was split, 1st pkg was delivered to correct address. The 2nd half if the order was delivered to some other address that was not mine. Now 2 items are out of stock. Poor courier choice. Sticking with Amazon
Hello Bernice, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
I know what I'm getting when I buy from sites like these. I've never bought anything extravagant. But felt like I made out like a bandit for Christmas. Great for buying stuff for arts and craft, little figuring, tarot cards, bracelets, stickers, stuff animals and luv the prices on mirrors bought a bunch of those.
I'm not going out of my way to buy a 1000+ dollar wedding dress for 35.99 and think I'm going to get something good. Remember you get what you pay for.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Package delivered to wrong address. I gave specific instructions. No refund. I'll no reorder again
Hello Ana, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
I placed 2 test orders with Temu with zero issues. However, the next three never arrived. I did get a refund on one.
I think they are leading up to having a lot of people's money and they won't provide the items ordered.
Hello Sonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I'm new to Temu but I'm already so impressed with all the things they do for their customers. Like free shipping with no minimum spend is already so surreal but the fact that they have a 90 day free return policy AND give you credit for late delivery? Other online shopping places could NEVER. Temu's also the first place I've seen that actually broadcasts their efforts to not contribute to global warming which is always a huge plus for me
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA.
Happily stumbled on this LED lamp and I really like it! You can p much put it anywhere you want and it also has three different light settings (which is great for me who has very sensitive eyes). The battery lasts for probs 8 hours but thats more than enough esp bc it's super easy to charge
With the cable it comes with:> (random but it also made me happy to see that Temu offsets the carbon emission of their deliveries idk i just saw it on the listing page and thought it was a great effort hehe)
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
My family has been complaining about how unreliable the wifi in our home is because of how its stronger in some areas but weaker in others. Finally deciding to do something about it, I decided to get an extender as recommended by a friend of mine and it's done wonders for our internet connection, especially for the low price it was selling at. I've already told a few friends about this one that I found on Temu. They were understandably very skeptical about it at first but I think I changed their minds when I showed them that it's a legit brand (gatekeeping tho cause too many people might get the same idea SRY)
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
My girlfriends bday was coming up and she's been wanting a face roller to help with irritated skin. I saw a lot of comments online that said Temu has them and so I tried it out and WOW it arrived really early! I was able to give it to her days before her bday, and she's super happy with it. No problems at all with shipping or anything and anxious me could track the package too at any time!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I bought my grandkids these organizers after seeing how messy their rooms were a few days ago. The moment I received the package, I quickly helped them organize their stuff and I'm so glad to see how much cleaner their bedrooms and bathrooms were and how happy they were. :) Temu is realy great since even older people like me can easily buy things without having to ask someone else to do it!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I mean…its kinda hard not to XD and im not really complaining abt it. Its super easy to find things that u probs dont even need and it doesnt help that similar items pop up in ur home page that just look too good to pass up on. Idrc if i buy too much tho bc the prices are so low that it feels like im getting a bargain for them anyway
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Not actually for my kid (bc I don't have one) and yes adults can def buy puzzles for themselves without being grandmas! Found a lot of nice patterns for jigsaw puzzles on Temu WHICH I WILL 10/10 BE COMING BACK FOR SOON but this one was what really attracted me. I've been doing this for the past few nights when I want to wind down from an exhausting day and it always calms me enough before going to sleep Thanks Temu for catering to literally everyone, even this grandma-in-spirit <3
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Terrible customer service. You don't get the products delivered, rather they try to get you to drive up to the warehouse. Which in my circumstances is over an hour away! The products I recently ordered keeps failing to arrive followed by continuous texts from Temu saying that they've attempted delivery and I wasn't home. They attempt to deliver at ridiculous times of the day, 2am and 3am, either that or they're faking deliveries. Don't deal with this company!
Hello Paula, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
Like the fast delivery, and good quality products. Very happy with my order. Will use again for sure.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I get the feeling TEMU makes items for children. Size charts dont work! You get what you pay for! Mmmmmmm
Hello John, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Don't be tempted! Dollar general and family dollar quality clothes for way more money. Polyester material for t shirts and jumpers. The 3 tiered dress is one large bloop. More than disappointing. Almost maddening the level of trash they are spewing.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Great products, shipping, returns and ability to earn free gifts and prizes. I shop weekly and my daughter loves the prices and cell phone cases, we shop weekly.
Definitely come Give it a try!
Plz, Plz, Can you accept my invitation so that I can get free cash?
https://temu.com/s/TdWEoQ9yz5PsnYgk
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.