Temu Reviews Summary
Temu has a rating of 1.9 stars from 1,748 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
3 months ago, I loved this site. I bought more baby clothes here than in any other store for much less. Then it happened. They became very popular and over worked and out of stock. You place things in your cart, pay for it then 2 weeks later get an email they you're being credited $5 because they are put of stock. It takes up to 3 weeks to get your order which I didn't mind. Now almost all the things I really wanted are out of stock. I'm happy they are popular but for me it's disappointing as the things I ordered I was looking forward to getting.
Pros: their items are from China but they are great quality plus they do credit you quickly
Cons: whatever you order expect 3-4 weeks delivery and never buy anything as a gift as though your life depends on this item. You could recieve a text 2 weeks later that is out of stock
Idk about other online shopping places but temu is probs the only one that has been v vocal abt their commitment to the environment. I wasn't planning on buying anything to begin with because I try to avoid online shopping as much as possible (the pollution produced by logistics alone makes me feel bad) but the moment I saw that Temu offsets their carbon emissions I was immediately on board. I don't bother online shopping anywhere else anymore <3
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I REALLY HOPE THEY DONT STOP THEIR VOUCHERS BEC MY CART CAN GO AS MUCH AS 50 PER CENT OFF PLS DONT REMOVE THE VOUCHERS TEMU I REALLY WANT TO BUY MORE FROM YOUR STORE AND THE PROMOS REALLY HELP SO PLEASEEE DONT LET THIS BE A ONE TIME THING :(( ((((((((
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I got this for my kitchen a while back but then I got alerted that shipping would be delayed. I didn't even have time to be sad about it because I ended up getting like $5 credit and I was just really shocked because no other online platform does that. Finally got my order though and my grandkids and I are very happy with it, but I'm happier to see that Temu really cares about their customers :) Keep doing what you're doing!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I had a problem with one of my orders but that's not really the issue here. I was helped by their CS rep named Anna (tho I think it's just a nickname for their reps?) and she was so helpful! She even updated the status of my order and helped me out with my problem. Their CS was really coordinated too cause I talked to another rep after and they were able to help me with the same problem since they had the query from before. Super impressed with their friendly CS!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The quality is so bad, beyond what you can imagine bad. I ordered the storage bags advertised for comforters etc. They are paper thin and about the same quality and strength. When I lifted a first bag with only one queen conforter to put in in the closet, the handles just ripped. Every other one was like that.
I contacted their 'customer service' and this is where true abuse and harassment started. The person I spoke to was just repeating the same thing 'I give you 1 dollar refund' for about 30 minutes, made me livid.
I reported them to the bank and got a refund. Save yourself aggravation.
Hello Bitonka, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.
I now know why their stuff is so cheap to buy. They sell your information to third parties. Since I joined their site I have been flooded in my inbox with unwanted spam with NO unsubscribe options on them. All but one of my orders are all way behind. I have a few with them. They will offer you a refund,but only in Temu credit. Was not worth it. I will say that the items I actually got were okay for the most part.
Hello Reed, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us an email with your order ID and a screenshot of your review details at rachel.zhang@temu.com so we can help you right away.
Price of my order is very cheap, I havent received my actual order just yet... Its delayed AGAIN... a $5.00 credit for late shipment will not do any good, because I dont plan on ordering from this site again. I spent over $150 and its been a week and my order still has not shipped. I ordered with the expectation that my dresses will arrive between the the 6th of April - 15th of April. In time for a formal retirement party. Now I have to order another dress from Amazon that I KNOW will arrive in time for my event. Im not very happy as a first time buyer/user on the Temu site. I will not be ordering again.
Hello Mamele, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I have ordered from Temu 3 times. The first shipment arrived before the window they provided. The second one, in the middle of their window. I'm currently waiting on an order from 3/23. It has just cleared customs in the shipping location. It might make it by the end of the window, but they have been extending their projections due to high volume. This is one area that needs drastic improvement.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Just bought some Lenovo headphones from Temu. Was definitely a bit apprehensive about it but it made me feel much safer seeing that not only do they get their products directly from Lenovo but that they're also sold by verified sellers with amazing reviews! They're surprisingly great headphones especially with the super low price that I paid, but now I have to buy a few more because my kids want their own now!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Ive always been curvier than regular women so buying clothes was always kinda hard for me because nothing ever really fit properly. Saw this coat and bought it expecting that I'd have to have it altered to fit BUT I DIDNT. I was so surprised when i first tried it on, it fit perfectly and that it was super identical to the photo on the website. IM SO HAPPY WITH THIS DRESS its so nice and i'll definitel be coming back to buy more ;) I got it from their Curve+Plus store btw.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I have heard about this company but was hesitate to look into it until I saw one of my FB friends who placed an order and received it. I have not yet received my order, it's been about 10 days today. So between them and LaserShip, the time that you get your order is SLOW.
Hello Michelle, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
IT LEGIT BUY THE WOODEN MUSICBOX AND THE ROOM LIGHT PROJECTOR SETS AND YOU WON'T BE DISAPPOINTED! LEGIT LOVE IT AND LOVE THE AMBIEANCE THAT IT GIVES MY ROOM ESPECIALY WITH THE LIGHTS OFF LIKE IT AWHOLE NEW AESTHETIC I CAN GET INTO. IT GIVES STARRY NIGHT CAMPFIRE VIBES!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I'm happy with the items I've gotten from Temu.,They arrive on time, for the most part, and they give $5 credit when they don't.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
This is my 2d time shopping with Temu. With my first order I was not happy because the coat I ordered for my grandson was too small. I recently placed another order with them, using the one-click purchase for an order I had just paid for. Only one additional item was added, causing me to place a different order. Now I'm being given a $5 on each order because the delivery dates keep changing. It's frustrating. I'm hoping the quality of the products I've ordered will make up for how long I'm waiting to receive them.
Hello Toni, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Warning make sure you are check the price at the end carefully otherwise they ll over charge you. Do not order a lot from them at once or they ll get confused and send you random items that happened to me I returned some they did not pay me back for the wrong item. I recently ordered 5 things they sent 3 of the same thing.when I checked the pay I noticed they charged me for 3 while they QTY for that item is one. My total said 5 items total so i received 8.I did not think they sent me extra I went and did the math that when I saw the charge me for 3 already while I order 1.Horrible place I am gonna stop buying they got me once and again. My first order was 26 boy it was a mess some ok some just garbage. So I decide to order little they still messed up
Hello Sandie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). What you have shared is out of the norm. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.
I placed an order in February and all I'm getting is $5 credits- I'm up to $35 in credits with no merchandise! No customer service. There's nothing I can do. Very frustrating. Going on 2.5 months.
Hello Gretchen, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I'm very sorry to hear that some of you are having trouble with this company. I believe they have great products & after comparing similar items on other sites, I'm very happy with their prices. I was kind of curious about where this company is located after receiving my first order. If I had anything bad to say about this company, it would be that they need to disclose their location. I don't think that would keep people from ordering from them. As for customer service, I have no complaints. I received my second order from them today (4/1/23) only to find that they sent me the wrong order. I was initially upset but after spending over as half hour in the chat room, the issue was resolved and my account was credited immediately. The chat room person was very patient and once I told her I wanted to know exactly how was and when issue was going to get resolved she offered a refund and told me she mark my refund urgent and like I said it truly was. I did find the the chat room evasive at first but once she realized I wanted my specific questions answered meaning exactly how what and when she was more than helpful. Mistakes are made all the time but I truly believe that this company will resolve issues and I am very satisfied with how they handle my issue." I believe this company is reputable with good customer service and great products and prices.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I have got the warmest pajamas (blanket items and pajama sets) ever from TEMU, very important in the Upper Midwest U.S. I have also got a shawl that wasn't as depicted and accidentally ordered some items that weren't what I thought they were, but I was able to cancel the latter after discovering the Shop Reviews. If you click on the Shop icon (seller) under "Reviews," you can read many more reviews than are displayed under the item description. There is more time to cancel items on this site than usual, though there are sometimes limited refund options. Sometimes they will only give a partial refund and partial store credit, but if you do receive the item, one item per order can be returned for a full refund. Now, I always read the Shop Reviews before making a purchase, and I am generally satisfied with what I receive. I love that I can purchase a pet toy at an affordable price every time I make an order. My pampered cats are used to receiving treats and food in the mail, and are disappointed when I order clothes or other items and there is nothing in the package for them. When I had children at home, it was the same story. I have not bought cat toys in a while because most sites charge $7-15 for them, which is ridiculous! I wish every store had pet items for.40-$1.70 I could add to every order, like I do at TEMU. It doesn't take much to make them happy, but they even have pet tunnels, activity and mechanical toys for well under $10. Pets are family!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I have placed many orders. You can't compare this company to Amazon (I've been an Amazon customer for years.) Temu's products come from China. The delivery time of course is longer.You get what you pay for. I am pleased with the products I've received. I had to do a little research about the UPS carrier. It is UPS innovations. I live in the mountains and only UPS, traditional and FedEx deliver to my front door. USPS deliveries go to my PO Box. Shopping with Temu is a fun inexpensive shopping experience.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team