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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
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I recently received my sweeping mop from temu and did not receive the charger and i switched it on after 3 hours i noticed smoke coming out of it and my 2 year old son was near it he cld me and my husband immediately threw it out and it cought fire i was so scared my family was saved pls be careful before ypu orfer any electronic from temu
I bought some stuff and was able to get a coupon (because of the amount of my order). But, to get the coupon, I would have to buy again for a minimim of $$$. SCAM on this part
Hello Pascal, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best, Temu Team
I've ordered 3 times from Temu and they always indicate my items shipped right away. This is deceptive as they will print the label and just not ship it for a week(ish). Also, they kind of bait and switch their descriptions of items so be careful. You may think you are getting 20 of something for a low price, by the description, but you need to watch out because they often have a quantity selection box and that 2$ 20pc set will often be way higher. Just be cautious when ordering and don't get your hopes up that it'll be what you were expecting. I ordered a set of crimping pliers with ferrules and only the ferrules arrived. The description clearly says pliers and ferrules. I was promptly refunded but never received the pliers and had to order them separately.
Hello Ryan, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
Most of the items are junkie. Especially the jewelry, the adage "you get what you pay for" is dire with this site. You can find some neat deals if you are willing to sift through all the junk...and there's a lot of it. Mostly low quality, poorly made items that reel bargain hunters in and then winds up in the garbage can or donation box in less than a year...stay clear of jewelry, and any items that you want quality in. I was switching careers and needed office lunch boxes, coffee tumblers, and items for my car for an hour commute in the morning and was able to score some great finds...just don't get stuck. This site is the equalivent of the "claw machine" before the Walmart parking lot.
Hello Jenn, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
I ordered a couple of glow-in-the-dark tees for my grandsons. They arrived on time and the quality of the tees exceeded my expectations. I am a Temu Fan now. I will continue to use them till they disappoint me.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
If you are okay with cheaply made products then this is the site for you. The products you receive are worth what you paid, no more. Cheap Chinese junk.
Hello John, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you wouldn't mind sending your order details to us at rachel.zhang@temu.com, we would be happy to look into this issue for you right away. Best wishes, Temu Team
I had three orders w a temu of about 60 items - one order was many socks to give to a local homeless shelter. Other orders were for misc items for house, car, clothing, kitchen etc.
Every aspect of doing business via their app was totally satisfactory. No problems, no glitches.
Great technology to track items and return as well. I had one of three sweatshirts I ordered that I just didn't like the style so I requested to return it. I instantly got an email telling me that I would get a credit on my PayPal (which I did in two days) and to keep, give away or recycle the product. No need to return.
Everything was legit and easy to do business with. Their prices are very low and you just need to recognize that shipping, if from china, takes some time. My longest wait was less than two weeks. The quality of the 3 sweatshirts and dozens of socks was fine.
So I was wrong. I thought that if it was too good to be true it's not true. Well it's true.
Sam Marcus
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I am a new customer and have had an awful experience with this company. They cancel every order I make! I keep making orders and they keep canceling them. I have confirmed with my bank that the issue is most definitely on their end. I've never had such a ridiculous shopping experience in my life. I called customer service 4 times this week. They were no help and gave inaccurate information. I spoke with a supervisor who was no better. I was supposed to get a call from the escalation team, but they keep calling the wrong phone number despite me giving the correct number to CS numerous times. Every time I call CS tells me everything is good with my orders and then they randomly get canceled by Temu a few hours later. No one there seems to be competent enough to help or even know what is going on. This is by far the worst shopping experience I've ever had in my life. Total incompetency.
Hello Jennifer, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this matter for you. Best wishes, Temu Team
I ordered some items on this app and my packages were missing and temu wasn't responsible to refund for the packages. So be careful if you order something and they missing because nobody is going to be responsible for you money. They told me to contact the carrier but they also told me to contact the sales person and at the end nobody was responsible and I lost my money. So sad for this app.
Hello Angelica, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team
I had read the bad reviews, and then there were a few good ones. So I looked and found so many reasonable priced items that I figured why the hell I will try them. My main items purchased were hair clips and dog clothes. The dog clothes were some of the exact ones on ebay and soo soo very much cheaper. One of the dog clothes I had just ordered from a lady on ebay and it arrived and was absolutely adorable. So when I found the exact picture of the item I had just bought for 11.00 and Temu had it for 1.88 I thought why not order more dog items and see. So I did and I am so very happy I did. I got 7 outfits for what would have cost me 70.00 or more on ebay or amazon. I paid 12.00. The hair clips are the big claw ones that you get at Walmart for 7 or 8 dollars. I gave 88 cents. Yes 88 cents. Some were in the dollar range. But they are well made and heavy claw clips. So I would say why not try a few of their items. I did and am happy I did. I can save so much money. You may wait a week or two for delivery but to save this much I will plan ahead for when I need the items and get them early. Until I have a bad experience which I don't really see happening as they update you daily of the progress of the shipment including when the items are on their flight to the US and then on to Jamica NY to the customs facility to then be transferred to USPS for delivery.Please try this. I did not do it on their app, I did it on the computer and have had no problems.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Ordered, watched tracking, said package delivered. No. Nothing was delivered, they deleted my review, said they will reimburse, I'm pretty sure they wont...never again. Good luck..
Hello Sam, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order details, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I was asked to verify my account by sending in photo of last 4 of my card did that. They were unable to verify. Then they wanted a photo of my card statement. Hell no it was my bank statement!
Hello Doris, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Please contact me at rachel.zhang@temu.com so that we can look into this issue right away. Best wishes, Temu Team
I have ordered several times now, and I like everythi
Ng I have ordered! I would highly recommend this site!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
At this writing it has been 4 days since I called about wrong items that were sent to me. The day I called I was told a ticket was created and a supervisor would reach out in 24 hrs. Everyone knows that is a lie. So I reach out via FB messenger. Only to be told that they are urging customer service to reach out and be patient. Day 3 nothing. Today is day 4 and I have heard from no one. They still have my money and I still don't have the correct items. 4 days is too long for a supervisor to reach out and see if they can reship my order. I have never encountered such horrible customer service. I am done shopping with Temu.
Photo indicates what I received. I ordered 2 sets of tarot cards.
Hello Deanna, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this for you right away and help you find a resolution. Best wishes, Temu Team
I placed an item in my cart and went to checkout. The price of the item went from $6.99 to 37.99. I called customer service which was a total waste of 30 minutes I will never get back. I was actually told by the representative to order the item at the higher price and call back after I receive it for a payment "adjustment". He stated if they denied the adjustment to send the item back for a full refund. I couldn't believe how ridiculous the customer service rep was. No supervisors available. He first tried to tell me that the promotion had ended and that's why the price was higher. That might have worked but the item was still listed at the sale price on their website. Totally trying to rip people off. I've ordered one other time and I am waiting for that order. I will be sending it right back to them. To many places to shop to deal with a company with deceitful practices.
Hello Dottie, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Are the things cheap? Yes. Are the things cheaply made? Sometimes. But the value is there especially if you like to shop and not spend a lot of money. I placed a small order first to see if it was a scam. Since then I have placed an order about every 4 or 5 days. I really enjoy being able to get things for my teenage grandkids at a great price.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
They sell really cheap quality stuff for way too much also counterfeit games etc. When you contact them about certain items they give you a $5 credit towards the purchase if new items not worth the time or the wait glad I used paypal
Hello Alfred, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Absolutely crap company. Order should have been to my place April 13, has been sitting at the airport since April 9th. I have called both post office and Temu and no one can give me answers
Hello Taylor, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I thought this was too good to be true because of the product pricing.
I found that yhe products are pretty good quality and the price is amazing. So far everything I ordered has been in good condition, it takes a little bit ·longer to get the porridge product.
I am pleasantly surprised at the prices and quality of product!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
They sent me a notification I received my package but I never did, I sent them an email and it says the email doesn't exist.
Hello Jimena, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sakshi, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Our customer service specialists will reach out to you soon with further details. We appreciate your patience while we looked into the issue. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We hope you have a nice day!