Overview
Temu has a rating of 1.8 stars from 1,735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
Absolutely fraud and don't even think of falling into their trap at all. It's such a bunch of fraudsters who either sell defective non functional products or even to make it more worse they even don't have any customer service. Also these days to "cut the cost" they have eliminated customer service person and started a method where you are compelled to CREATE A TICKET and then after few follow ups the ticket gets closed without any sort of resolution with some predrafted messages. In short it's such a total fraud platform where you'll surely be running into troubles and hassles and Ofcourse your hard earned money is at a stake. Be aware buyers don't fall in trap of any flaw looking discounts or spinning wheels or any other foolish concepts they have on their marketplace. It's all basically a trap to get your money in lieu of their crappy defective stuffs and to make it worse they even won't sent them/meaning you even won't receive it. If you read all the complaints here most of them are for non receipt of goods. So stay away and never even think of visiting or buying anything from here.
Never received my items and they refuse to refund me. I could leave a negative rating I would. I will be calling them every day to discuss this matter.
Hello Chris, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered in a timely and efficient manner. Most packages arrive between 7-15 business days. You can track your shipping status and see the expected delivery date in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, you can email me at taylor.wu@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Taylor
I have loved nearly ALL the items I've received in 4 orders. The items I did not like were returned for refund very easily. Free shipping. Ridiculously good prices.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I CANT EVEN DEAL WITH HOW AWESOME TEMU IS. Its like a gift from the internet gods. The selection is insane and everything is organized SOOOOOOOOO well. I don got to waste time searching for what I need! I'm telling everyone I know about this site. IZ TOO GOOD TO KEEP 2 MYSELF!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Order: PO**************437
Hello,
I've been struggling with your service for several weeks now.
Following my order 3 parcels were sent and only 2 were received and signed for.
I have contacted the delivery service and they tell me that the parcel has been delivered, but I have not received or signed for anything and they are unable to give me a name or signature.
Then I contacted your support team, who are absolutely unwilling to help me.
I've opened several files and always get the same response from Jessica, who doesn't even read my messages and sends me a written message and closes the box each time.
After that, I opened a PayPal file to push your service to act, but that didn't work at all.
PayPal are asking me to lodge a complaint against you, which I find very excessive, so I've closed the file.
Now, after cancelling my PayPal dispute, I contact the service again and they give me the same messages again.
No actions was taken and I'm still try to be heard by the chat support.
I've lost my money and Temu support won't help me.
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I love this website. I know what I can expect from cheap prices and I am governed accordingly. I have bought kitchen gadgets, utensils, cat toys, picture frames, purses, shoes, brassieres and clothing. Customer service is great.
But really what I need to talk about here is the fabric/material that the clothes are made of. In particular a really adorable dress that is supposed to be 100% polyester. Washing directions say wash delicate, warm water, inside out, gentle detergent. Do not machine dry or iron.
Ok the dress came terribly creased from Temu. I tried "wrinkle release" spray but it didn't help at all, which surprised me since it has always worked in the past. So I washed it. Not a single crease came out. Next I will try ironing it carefully.
My complaint is- don't sell things that can't be worn!
I have complained to Temu customer service and they are supposedly contacting the manufacturer -A and B.
It's a shame though. If it wasn't for this particular dress I would have no complaints at all.
If I have to take it to a dry cleaner to be pressed I will send Temu the bill!
Any suggestions would be most helpful.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
This place is garbage! They have lost our order not once but TWICE! The first time, instead of a refund, we just had them re send the order that got lost! This second time it got lost the lady that was "helping" is CLOSED our ticket and wouldn't re send the order OR refund the almost $80 f'n dollars that we paid! I am BEYOND pissed off! That is NOT ok and that is NOT "customer service!" We will not be using this garbage $#*! site anymore! The Jessica lady also stated that the package did indeed get delivered to the right address when I was NOT or we wouldn't be having this issue right now! You can clearly see in the picture I sent that she was NO HELP AT ALL and practically told us to go F ourselves! I will do everything in my power to get my FULL REFUND! Like I said, CROOKS!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Charged for duplicate and triplicate orders When I only ordered one, didnt receive sum i did order. Getting refund very hard, i wont go on website ever again.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I previously had good experiences with Temu despite other reviews. Items always arrived on time and returns were easy...however...do not trust them whatsoever with any rush shipping services or when you need something by a certain time. I paid an extra $13 for EXPEDITED shipping at Christmas time as I needed a few items by the specific date that was promised by paying for the extra shipping. After a week of the item not moving at all, all they do is continue to say, "wait, wait, wait". Every single time I contact them, I get another wait message and we're checking on it and will get back to you. I've heard the same thing for nearly a week now and so despite paying extra for an item to be sent RUSH by Fedex, they don't care and didn't send it after all. My items were either never shipped at all since Fedex states they never received the package or else it was lost, but they are just refusing to do anything about it for an extended period of time.
Very unhappy with the customer service, or lack thereof provided by Temu and I will be filing a chargeback with my credit card company, since they only thing that they offer is a credit for another purchase on their site which doesn't help if I refuse to do business with them any longer.
I was willing to give Temu a shot considering their attempts at trying to sell and provide good service to the US, but they ruined that and just don't care about customers, their money or their needs. Shameful!
Hello Steffani, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
3 items:$31.66 Time:Apr 22,2023 Order ID:PO**************180
VERY BAD DELIVER&, DELIVERY PERSON LEFT MY PACKAGE AT THE WRONG PLACE! I will never order from your company again.
And i won't provide proof of my payment. You think I am stupid? Someone could steal my identityh! What a stupid thing to as your customer.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I ordered twice 1st order 5 items just what I was looking for. 2nd ordered 4 tee shirts perfect fit great material. Took a little longer to get them so far so good thanx
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Several times I have ordered and atleast 4 times received damaged or missing goods. I am an honest, understanding person and am willing to return the damaged items for them to better examine, but they expect me to print return label & set up ups pickup. Not my job. They get paid to do this. They say: What you have gone through is equally as unacceptable to us as it is to you. And I truly regret to inform you that we are unable to process a refund request at this time for this order. I understand this is not the message you wanted to hear and it must be disappointing given that you didn't get to use it. We take customer satisfaction very seriously here at Temu and we hope for a better next order. I don't own a printer like who does? I live in a small rural community too. They say: Typically, you can print the return label at UPS or USPS for free. If you are charged extra for printing labels at the office, you can contact us to resolve the issue for you after you mail the package back. Basically repeating which that's how you know it is NOT a live person ever!
Hello Pam, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This's a scam (like) they took our money, and use it after a few days they said we-are sorry your product out of stock, this is not a professional business. Why are you guys using our money?
Hello Jorg, thank you for reaching out and we are sorry for the inconvenience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can investigate this matter for you. Best wishes, Rachel
They just send the message that the address is invalid, I checked it and it's correct of course. So I have to contact uni uni and find my stuff.
I knew these platform should be a bull$#*!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have been shopping with Temu for quite some time now. When I first started on Temu back in January there was way less emphasis on inviting all your friends. You earned coupons by spending and earned free gifts that way as well. It has become pretty uncomfortable to use as it's like virtual Mary Kay always making you try to invite to your friends and family to sign up. While I hate that aspect that is not the issue that made me inclined to leave this review, it is the customer service.
I have had little to no reason to contact customer support up until now. Inside one of their games Fishland, you can earn cash back when you purchase. It said I earned an exclusive deal to earn 50% back on select items up to $100. So I filled my cart all the way to $98 back, made the purchase and thought everything would fall into place as it should.
This morning I looked and it says I am only earning 5% back on the purchase. I immediately reached out to customer service, they were incredibly slow to respond up to 8-9 minutes between responses. After all of that waiting she informed me there was nothing she would do and created a "ticket" for me so someone else could look further into it. Oh and they wanted a screen shot of it saying 50% back which of course I do not have since I just assumed the app would work like it's supposed to. It feels like they will do anything to get you to purchase including lie about sales/cash back rewards. I learned my lesson, so I have screenshots of the entire conversation to back up what I'm explaining.
Hello Rebecca, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I lowkey hate my friend for telling me about this app because i basically scroll through it all day everyday but its kinda hard not to when you can find literally EVERYTHING on it its like whatever i need i just find myself opening Temu and scrolling through everything i basically treat it as my go-to shopping app even if i'm just window shopping lol the best part is that i can make my orders build up my orders til they reach the $99 free express shipping so my orders get here faster
Hello Frank, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Since 14/9/2023 driver is not attempting to deliver the package and is taking back to their facility by saying that recipient is not available, I know that driver is playing game, one day he was delivered my package to building number 10, where I live at building number 25, he called me and asked me to come down at building number I asked him what is the address is on package, he said building number 25, then why he's trying to deliver at building number 10, so he vanished my package and sells outside, I called customer service and she tried to contact him on the phone, but he didn't answer as per CSR. Guys be careful with Chinese company and there about on Google as about this fraud company check out on Google
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
So initially very sceptical but not sure why. You basically get what you get in High St Stores or Amazon without the stores own branding/packaging at absolute rock bottom prices. I live in Essex, UK where most of the high St has gone so this is brilliant for me. The delivery is around two weeks. I use it for buying craft supplies and wedding supplies. It's also handy for gifts. You mainly get smaller items due to the posting requirement. But for reference, same spec dash cam I bought for £12 on Temu but in halfords is £149 on 'offer'. I've had it four months and still fine.
Hobby craft wooden hearts £5 for 5. Temu is £2.25 ish for 20. Just check sizes before buying.
There are also various promotions and games you can play to get free gifts. I've had free blankets, Free dog bed, Free flask (even free post).
*Money saving hack*: Go to the temu website and enter the following code api******* to get 50% off first order AND a £100 coupon bundle. Offer can be withdrawn at anytime so be quick as coupons usually last 28 days once loaded on your account.
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
I placed an order for 12 items Aug 3rd and it arrived August 10th. Everything was exactly how I ordered it. It was my first order and I was very satisfied with how it went. We are very spoiled by Amazon because of the over night service. But the prices obviously don't compare as a match to Temu. The way I've looked at it, there are some things I can order from Amazon and some things I can order from Temu. I have certain items that I can only get from Amazon. I may need them right away,. I wasn't in a hurry for these items and the prices were good.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very cheap material.I bought a chain saw sharpener tool, it's more like a toy than a tool to sharpen a saw. Total waste of money not to mention I waited almost two weeks for this item to arrive.
Hello Kami, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patel, thank you for reaching out and we are sorry for the inconvenience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Plus, we work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind detailing issues you are encountering, please email us at help@temu.com, so we can investigate this matter for you. Best wishes, Temu Team