Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I ordered $143.33 worth of products from temu. I waited and waited due this package to arrive and it never came. I look at my tracking and it says that it was delivered to a different city abd state. I have contacted temu several different time and tickets have been made. They say that it was delivered there abd uses picked it up at that point abd brought it to my give. However, there is no tracking information for uses. Everyrhing as far as actual tracking information stops in Greensboro NC. I have asked for the additional tracking information and they can't provide it abd refuse to do anything about me not getting the package. Their customer service is terrible.
Ordered for the first time and ordered wrong color in dress that I ordered and was told by customer service that I couldn't change the color because I order under a promotion and when I asked to speak to a supervisor she refused to let me speak to one. Then I was placed on hold phone was still connected and she never came back to phone. First experience was horrible.
Hello Donette, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This site is just another attempt to get your information and bank account brakes forever to get anything and what you get is pure 3rd hand garbage. Try to get free items through the whole refer a friend deal is a joke it starts out fast but closer you get the more friends you have to refer the whole process and products are waste of time and money this site should be taken down. I can get better stuff from a 25 cent gimbal machine I wouldn't waste 25 cents on the crap they sell here
Hello STEVE, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
My order Been out for delivery for 4 days. I ask where my order at 7 pm at night. They said it out for delivery. At 9 30 pm they tell me the carrier delivery at 645pm. But no package. They rip me off n didn't send me my package.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have been an early customer of Temu, but I have not received my latest shipment. I decided to contact the carrier but they directed me to Temu, when I went to the Temu app there was no customer service support. I did a search on the app and there is no customer service link to speak of, so it's gone and so is my Temu account.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Bought this space heater because mine broke. But when it came, my bro apparently got it fixed for me without telling me. Luckily, I hadn't opened the one I bought yet and was able to return it and get a full refund in a few days :D It was also super easy and convenient to do it so thank you for being v v v understanding Temu and super big shoutout to the cs lady that helped me (Mai)!
Hello Cary, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Tbh the shipping was really late but I get it cause it was from overseas which really takes a while. I ordered smth from similar shops too and shipping really takes a while. I got my order late, but everything arrived in great condition so I'm not too mad about it esp since they gave me delivery credit for the delay Overall, it was a pretty good experience shopping in Temu, just gotta estimate the delivery time better in the future! Plan two weeks ahead to make sure u reach their 15 days delivery!
Hello Clemen, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I was a great 5 star fan of this company until yesterday when, out of nowhere, they whacked $65 minimum purchase on my orders. I contacted customer service and got "standard spiel" reply; to do with shipping and being green. Trying to justify their decision and since when has China started being green! Had read reviews where people said they couldn't chat, all they got was spiel. I've now experienced it. First time in 12 months.
There was no chatting, no looking at my purchase history, nothing but poorly worded, grammatically incorrect spiel. Wow if you were angry before you contacted them...
I pointed out my scenario on chat; Temu doesn't give much choice when, 'only xx left in stock'; 'this item is xx people's cart' etc pop up. I either place a quick order, or miss out. I then go back to shopping and place an order either same day or next.
Temu, you need to listen to your customers. Yesterday was such a poor experience with customer service. You need to review your policy, $65 is ridiculous, or expect your customers to go elsewhere. Once all my orders have arrived and my returns credited, if there is no policy change I will walk.
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. The minimum order amount may vary from time to time based on different factors, including market trends, logistic capacity, promotions, and discounts. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
I placed an order worth several hundred dollars, the order is stuck in Hong Kong PAST the latest delivery date and Temu refuses to refund my money. They have washed their hands of it, with their "Customer Service" saying I have to contact DHL (who also doesn't care). Now, no merchandise less than a week before Christmas and no refund to buy replacement items. Scammers are the worst, but doing this during the Holidays is just criminal.
Hello Dawn, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I wanted to purchase my order with 4 instalment payments with PayPal. It didn't go through on my end, so I cancelled my order. It states you can get a refund! WRONG. They have credited me the amount of my order $72. Before I was told I couldn't be reimbursed, the next day I redid my order plus added another item and was able to go through a different account and in 4 instalments, $99. PayPal have notified TEMU, and I have been messaging back and forth, insisting I won't my money. I don't won't it sitting in their account and don't won't to purchase another item. I am a pensioner and need my funds back into my account. I checked into this matter with a legal company and by law they must refund me. I still get messages 'we are looking into it'…this will be my last order if I am not refunded my money…not their money, but legally mine.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Website is much more comfortable, the shipping to Israel was faster that with AliExpress, and was accurately tracked.
Never tried their CS yet. Good experience so far.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed 6 orders with Temu. The following is the order numbers and dates of orders.
PO**************879 ordered 3/3/2023 received 3/14/2023.
PO**************4014-DO1
Ordered 3/9/2023 received notice that company issued refund on 3/28/2023
PO**************014
Ordered 3/10/2023 received notice that company issued refund of $4.28 back to PayPal and put the rest of my purchase on my Temu credit which is not what I wanted.
PO**************014
Ordered 3/13/2023 received notice that company issued refund of$21.39.
PO**************0140
Ordered3/22/2023 company shows ordered was shipped on 3/28/2023
All but 1 of these orders have not been received and refunds have not processed. Buyer Beware!
Hello Mindy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can help you resolve this issue right away.
This is an interesting and fun company and I have now spent about $500 Canadian on all kinds of useful kitchen gagets and useful items for my three cars. BUT once they have your contact information you receive a ton of messages all day long. You are reaching for the phone every few minutes all day and see ridiculous messages that you have something in your cart or there is a price drop or some other nonsense. Most distruptive in a busy day and incredably annoying. I will not order anything else and have deleted their app **************393and blocked their numbers. Too bad. They just lost a good customer.
Hello LINDA, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to 'Settings' in your Temu app or on Temu.com, select 'Notifications' and then 'Edit' to adjust preferences for alerts. If you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose "Stop seeing this Ad". If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered 8 items on 30th July 2023 but items never arrived. So I asked them to resend the items instead of refund but today as on 6th September 2023, I saw the message from Temu saying "Customer is not reachable" which is ridiculous. Let say the Security officer at the main gate didn't let the delivery person in, they would still be able to contact me to pick up the package from the main gate which is not the case. I got no call at all from the delivery person nor anyone regarding the package. So not happy about it.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Legit site for people who dont expect highest quality or fastest shipping... Trying to save money &/or are thrifty & can wait 1-2wks for items that also are ALL free shipping then this is great! MANY ways to get FREE items too. Make sure to check ur profile tab & do the day tasks to earn/play. Accept invitation (copy/paste)
https://temu.com/s/eThMg79ERq4rCQm
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered in the moring of 3/7 and finally it said it is shipped on 3/13.
BUT, during 2 or more days it just staying as "shipping label is created from USPS", and no tracking at all.
It is not actually shipped.
Now 3/15 and still it is not shipped.
I placed my cart for next order items but I don't think I will order those at all.
I will not use temu again.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I have purchased some items from Temu. I got a notification that I will be receiving my order today 1-10-2024. It's 5pm.
My items are not at my address. There is no phone number to call this company. This is my first and last time ordering from this company.
Hello Nana, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Not worth your time. Everything I ordered from shades, clothing, towels to household goods. Extremely poor quality. They show plenty of good reviews but not accurate.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The old saying you get what you pay for rings true for my dealings, I wasn't disappointed with what I got but the problem is I didn't get all I ordered. I paid for it because my bank statement says I have but my postman says that's all I have, so has my order been split, lost, not coming, well since I can't contact them I guess it's a mystery to me and everyone else reading this that's all except the company., even the pictures of the things I am still waiting for are gone don't have a clue.
Hello Mary, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I talk to customer service. They said it was delivered so they couldn't issue me a refund Nor resend my package literally spent $45 just so my package was delivered to the wrong house and I know that's not their fault but I would still like a refund for the stuff I didn't get
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel