Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I placed an order. I got all my items quickly but they were low quality. In addition to my order I get getting an order for someone else that does not live at my house. They rang my bell at 9:00pm asking for their package. Temu told them it was delivered to my address. I got another package for that person today! I tried to contact Temu customer service but they are horrible. I am sorry I ordered from them!
Dear valued customer,
Thank you for reaching out to us regarding your order. We understand your concern and apologize for any inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for this order.
We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. Please check your mailbox, around your house, and other possible locations. Sometimes packages can be left in unexpected places. Thank you for your understanding.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Best regards,
Temu Customer Service
What pisses me off ive brought another banger thing as i was for a friend,and brought more stuff off temu as i thought they were going to help me no $#*! on me,signs turn up bent ive had a few things go missing but its my fault,i wish i didnt buy more crap,so another online store stating im ok $#*! you jack
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Over £50 spent all items too small even after ordering larger sizes and material utter rubbish disgusting quality not even suitable for cleaning cloths please avoid this company. YOU HAVE BEEN WARNED P Parker
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Avoid at all cost. No idea how to deal with customers. Don't keep promised they advertise on website. When you try and tell them, they quote the same promise again and resolve nothing
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've made 4 orders and all items were delivered on time and as described. I see people complaining of packaging, wtf do you expect from something traveling so far? Packaging is bounced to be banged up. I've also seen people complain the item was wrong, one lady even posted a review with a Christmas tree sticker. That item she posted is exactly what they advertised it as she just didn't read. Comprehension is key lady. And 3rd I saw a lady having a fit about the post office not receiving her package yet. Correct. They were notified to expect your package and assigned it a tracking number for usps, they won't have your package for a bit as it's coming from over seas. You people are slowwwwww, leaving $#*! reviews because you're ignorant.
Temu delivers as they say and are legit. Period.
Hello Shaena, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I placed an order this morning, no problem, money out of bank acc and receipt with P O issued.
Did another, same thing paid in full.
Looked at email this afternoon, saying payment for 1 click payment didnt work, still owe that, try paying again!.
Second order same thing!.
Payment was in full, money recieved and confirmation sent for both!.
Trying to get another payment, be carefull. I just cancelled both orders...not paying twice!
UPDATE;
I went back into my account with Temu and requested a refund for both orders. Thought that was better, than paying twice.
I did receive a reply from Temu asking if the problem was addressed.
I'm not sure if I will replace the orders I had to cancel as I don't see the point of requesting a refund for an order you haven't even seen yet! Very Leary!.
Hello Melody, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I tried buying a few shirts and some decorative items for my house. Items are barely Dollar General quality, plus it takes weeks to get to you. Save your money.
Hello Lauren, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I love this place. I have purchased at MINIMUM thousand dollars worth of products and they're all perfect. I used a coupon code to get a $50 free credit S23XP2W you can use the code if typed into search bar and get a $50 credit! Don't walk, run to this site!
Hello Veronica, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I've been watching a lot of skincare content on youtube and tiktok and almost all of them rave about this lip mask. I didn't believe it and didn't wanna waste my money on something that small but when my friend sent me this link on Temu, the price was just such a steal that I ended up buying it! I know a lot of people are skeptical about buying skincare products from sites like this but the fact that they source it directly from Laneige makes me feel so reassured. I scanned the barcode and it came back with the product link to the actual Laneige site so safe to say it's legit! Woohoo
Hello Myrtle, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Been wanting to get into making smoothies lately so I bought a mini blender and I've been having so much fun with it! My daughter saw the exact same blender on those dropshipping IG shops sold at 5x the price, but the Temu one works just as well. Even better that the price is a fraction of what dropshippers sell. The only difference is there's no logo or brand on it but honestly love the minimalist look.
Hello Karl, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have placed 16 orders with Temu. Every item of clothing fit exactly as expected. I took time to read all the reviews and sizing recommendations. The clothing is top quality complete with lining in the dresses and skirts. My orders ALL arrived on time or early. Returns were super easy I recieved my credit within an hour of dropping off my return. It breaks my Patriotic heart that I cannot afford to buy this quality at home in our own country, the USA. Many of the items I purchased I cross checked on Amazon. The pictures were exactly the same as TEMU, even the models were the same.
TEMU is not the same as WISH. WISH was a disaster for shopping.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
My wife and I order from Temu and never get all parts. They sent Me a water hose and sprinker which i oreder a tripod sprinkler, wel to my suprise they sent me th tripod sprinkler with 2 spikes I need 3 can.t use it either because of the fittings. I am quieting going back to Amazon. Order number PO**************378 and its wronr sprimnkler head.
Hello Robert, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The items are cheap because it's CHEAP...NOT AT ALL AS ADVERTISED.Some of my items didn't work...I would have felt better giving my $$$ to a person asking for a dollar on the street...At least I would have known the dollar would have been used.This stuff I ordered is useless to me.Instead of returning this crap I chose to throw in the trash where I feel it belongs.I will never order anything else from Temu...
Hello Ester, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Not gonna lie but i thought that temu was definitely without a doubt 100% a scam because of how the home page was designed (idk it just looks like them sketchy as hekk websites dyg me). But my friend persuaded me to give it a shot and i stand corrected hahahhaa like its great and have never had a bad experience so far.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've had this ring on for 3 day's and its already come apart, obviously it's very cheaply made. Be aware of prices they are only 8 dollars for a reason. Obviously not real Tungsten.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have so many items missing, every order except 1 I have not received all of my products and I can't talk to anyone to receive what I've paid for. Angry customer Barbara Long 1500 EXETER AVE APT 210 BESSEMER AL ******* *******046 I NEED TO SPEAK WITH CUSTOMER SERVICE PLEASE
Hello Barbara, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
First time ordering. Great Website, placed order for a couple of items and then realised I wanted to order some more. You can add to your first order with one click PERFECT. Placed order on 30th July for trainers, a couple of storage boxes and some DIY tools. Items arrived well packaged and delivered by Evri on 3rd Aug. Items good quality and what I expected. Recommend and I will use again
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Havent been on temu for long but i've had a p good experience with it so far. My things get delivered kinda late tho but alls well that ends well as long as i get my product. The important thing is that all the products that ive gotten were in good condition it just 1 shoes didnt fit i had to get them exchange.
Hello Gavin, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered a quantity of 12 wallet/watch gift sets for when I visit my family out of the country on February 6th. I ordered on January 18th and received an estimated delivery from January 26th-30th. I finally got a delivery notification that it was signed and delivered to a post office location in California on February 1st... I live in Oregon so when I went to inquire about why the package said it was delivered to a different state. USPS said that it is being returned back to the sender. I tried to request a refund from Temu but have received runaround. Overall, it's been a very bad experience purchasing on Temu and I don't recommend anybody to purchase their products from this site to avoid further headaches and issues.
Hello Billy, thank you for shopping with us and we are sorry you are experiencing difficulties with the order. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please feel free to reach out to me at taylor.wu@temu.com. Have a great day! Best wishes, Taylor
I would give this a zero but that's not an option so I'm giving it a one. It has been already three times that I ordered from temu and they keep delaying my orders. They refund them without explaination. This last time I really wanted my items and was given the run arounds for weeks. They would just tell me to call the USPS and they wouldn't tell me a straight answer for the delay. Time kept passing by and out of the blue they just cancelled my order even tho I said not to. This is beyond unprofessional and frustrating. Don't waste your time or money on this app. Truly disappointing.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to me at yos.wang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu Team