Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
Two problem that Temu have, the shipping company SpeedX that they pick to delivery my packages. They don't answer email or phone calls. Every time my packages are delivery by this company they always get stolen. They don't bring packages upstairs to your door. The second problem Temu Custome Service I called customer service about my concerns and the person was talking like he was annoyed on what I was say but also he barley even talked, he would just answer with "hmm" and after I finish talking there would be this huge silence. Then at the end he had the nerve to ask me if I can take an survey about his services
I ordered from temu twice and i never got my packages i ordered at least five things everytime i ordered they said i got my package five minutes ago and i checked my outside porch, front door and my mailbox nothing do not order from them there prices are too good to be true.
Hello Lailani, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team
I purchased 50 sets of dangling rheinstone earings to be used as icicles on a Christmas tree. They are beautiful and will be perfect.
I decided to purchase them after spinning Temu's discount game which offered a $50 rebate on my purchase. I never got the rebate. Also, I noticed that if I wanted to return them, I would only receive $20 of the $70 I spent. Not an honorable company.
Hello Deneen, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
I love Temu! To be honest, It is better than Amazon. I often see some item sold in Amazon too. But the item in Temu is cheaper than Amazon and same quality. I often visit Temu first when I want some stuffs! It is reliable. It would be better if Temu has image search.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Some of the items, like the watches, are nice. A lot ot the jewelry is flimsy and not nearly as pretty as they are in the picture. It is hard to return items. Chatting with someone to get help returning items is $1 plus $55/month. The descriptions of items is not complete. I ordered beads thinking they were glass but they were acrylic. The bracelets I received are also acrylic but the descriptin said they were crystal. I am not going to order anything else from them because it is to difficult to return unwanted items.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I gave placed 3 orders with Temu. I received the first, the second was delivered to the wrong address, and then reshipped a week later ( total time to get items 3 weeks) and the third order was also delivered to the wrong address, with a confirmation picture of the wrong address, and temu would not refund my money. I had to go through my credit card to get my money back. Not worth the hassle at all.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
They sent me the wrong stuff I was told to go on and put in the wrong stuff claim. Because they wouldn't just give me my money back because they said it was delivered. I sent in the claim with pictures attached of the stuff that I received instead of the stuff I ordered. And it was denied. I went back on and tried to chat with somebody who just kept repeating the same thing and had no clue what I was trying to communicate to them. So I put in a dispute with PayPal and they said they will not speak to me any longer because of that. And all I really wanted was a label so I could send them the stuff they sent me that I don't want back so they suck.
Hello Christine, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I'm still waiting for my package i never received it. I was told that an individual received my package which was not me because I was out. I contacted them about the situation but was told it wasn't their problem and to go look for it myself. It says it was dropped off at 1:45 but I was home at that time and didn't see the mailman at all. So be careful there out to steal your money and it's all the customers fault If you didn't get you package.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
My only complaint is they have slow shipping, as I believe that to being due to them being in Japan or China! But I like it for the most part even though I'm still waiting as it was due on the 12th-18th. It now shows the 22nd!
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love this app so far so good haven't have any issue and for the price the quality it good. One of my favorite app to buy from but I will never buy any clothes from any app. And Thank temu for the free things too.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
It offers $100 bonus for installing and using the app on the cellphone. I did that and made a purchase from my cell phone. However, I do not see the $100 bonuses. Is this a case of false or "tricky" advertizing? I do not know but the end result is the same. I did not get the bonus that they advertized. BE AWARE!
Customer support was useless.
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Coco
Went on this app to buy a smart watch for my boyfie birthday gift but the item that i got was defective and the box was dented from the delivery. I decided to go straight to customer service to resolve it asap before my boyfie birthday and they responded within minutes and helped me get a full refund so I still had time to look for another smart watch and buy it for him. Happy that Temu has this protection plan scheme for customers. The last time the same thing happen to me elsewhere, I had to wait for 1 month and ******* calls later to get my refund. Boyfie is very happy with his present. Yipee!
Hello Santos, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I like shopping with Temu and have had great experiences, and they have even helped me when I have had issues. Only issue is they use Straightship for some of their shipments and I have no choice, this company has a bad rap and rude customer service. Already lost a with them and they said it delivered, non of my neighbor have seen it, fearing I may never get my money back which will be a big hit for me and Christmas. If the next shipment I have coming in with the same company goes missing I may have to close my Temu account as I can not loose money like this.
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to contact us through Temu.com or Temu app live chat. Our team will be happy to assist you further. Best wishes, Temu Team
Great products, shipping, returns and ability to earn free gifts and prizes. I shop weekly and my daughter loves the prices and cell phone cases, we shop weekly.
Definitely come Give it a try!
Plz, Plz, Can you accept my invitation so that I can get free cash?
https://temu.com/s/TdWEoQ9yz5PsnYgk
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I have excellent connections with TEMU through purchases and customers service agents. Amazing. I am very happy with their overall quality. They refunded my products due to delay in delivery. Only problem with them engaging UNIUNI carriers. UNIUNI is hopeless in their delivering. But I will keep buying from TEMU for ever. They are not only genuine but they have excellent customer service. They not only refund your money in delay or lost parcels, but in case you receive the package, they let you keep it. Amazing. Himansu Padhy *******670
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
A month and a half ago, I ordered from temu. I never recieved anything from them. I have ring app on my phone to see who came that day for delivery. I saw the temu delivery guy inside the car taking pictures that they have delivered but they did not. They did not walking into my doorstep and leave the delivery. Instead I saw the amazon delivery guy leaving stuff at my doorstep and taking a picture the right way. I emailed them with evidence and they won't give me a refund. Instead I've been waiting for my "case" to be reviewed. Like how long do I have to wait?
Hello Inyong, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I paid for 4 items over 4 weeks ago, they said would receive by march 19 never received, credit card charged. I spoke to customer care about email they sent if i did not receive items by the 19th i would get a whole $5 credit, my order over $100 4 items spoke to customer care did not get credit or items, was told its not their issue contact Canada Post and Canada post said contact TEMU the issue is not at their end. Very bad customer service
Hello Arlene, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Temu always made me feel spoiled bc of their prices and products and stuff but their customer service just made me feel straight up appreciated hahahah this was my first time encountering an issue on Temu regarding my order I mean I just needed a clarification for smth and the customer service crew was right there when I needed them. When they say 24/7 they mean 24/7
Hello Victor, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I hope the company will accept my apology said that they took $7 out of my account without authorization I made a purchase that I don't remember I did sincerely sorry customer service was great helping me out with this got to think about things before I react
Hello Robbin, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
My package went to some random house. Tried everything I could to figure out where it is. Contacted shipping company and they tried to go back to where it was delivered and it wasn't there but due to package not being insured they couldn't do anything. Contacted temu and told them and they refused to refund even though they have a purchase protection program
Hello Jenna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.