Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I found TEMU before Christmas and immediately fell in love. Made several orders, some big some small. Shipping always on time or early. Merchandise great quality. Recommended to lots of friends, family and co-workers. Ordered $12 worth of things 2 wks ago without a problem. Tried to place a $15 order 4 days ago and found out they now have a $20 minimum. I chatted, called and emailed, all confirmed the new minimum. This is ridiculous since items are so cheap. I could understand a smaller minimum but $20 is too much. I don't want to be forced to order other items. Not cool TEMU! RETHINK THIS OR YOU WILL LOSE CUSTOMERS...LIKE ME
Price of my order is very cheap, I havent received my actual order just yet... Its delayed AGAIN... a $5.00 credit for late shipment will not do any good, because I dont plan on ordering from this site again. I spent over $150 and its been a week and my order still has not shipped. I ordered with the expectation that my dresses will arrive between the the 6th of April - 15th of April. In time for a formal retirement party. Now I have to order another dress from Amazon that I KNOW will arrive in time for my event. Im not very happy as a first time buyer/user on the Temu site. I will not be ordering again.
Hello Mamele, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Just made my first purchase from Temu and was so pleased with how easy the whole thing was! Everything was laid out so simply and it also suggested some great recommendations that it was like the app knew that I had a little toddler who likes legos and coloring books! They were also crazy affordable with how much the prices were slashed + free shipping for all my orders? What more can I ask for?! My orders just got here earlier and it makes me so happy to see my baby happily playing with his new toys <3
Hello Adam, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered many times on this app and temu doesn't disappoint. Shipping is fast either thru ups, lasershop or usps. I get my items withing 1 to 2 weeks it's awesome. Stuff I got on is cheaper than Amazon.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered 3 shirts, a cross body bag, an under the counter LED light, a veggie chopper and a black rubber bag. Some of the items were ok. Two of the shirts are awfully cheap, thin polyester. The cross body bag is also made of cheap plastic and in incredibly small. Ordering is a crap shoot so I'm out.
Hello William, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
My wife and I spent a lot of time selecting school clothes for our children. We sent in our order after double checking all of her information. Our order was canceled by Temu. We then spoke with customer service and put together a second order of which we spent a lot of time selecting all of the clothes. After placing the second order and verifying the money coming out of our checking account on our mobile banking app, we then called timu to confirm the ticket number and order confirmation speaking to one of their operators. We were told everything is good and the clothes would be shipped. A week later we see the order is canceled for no reason. These people are complete idiots and should not be in business.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My order never arrived, Temu only would send messages saying "it can take 10-15 days to arrive." It was way over 10-15 days at this point. Temu then instructed me to contact SpeedX to inquire about my order. Pretty sure SpeedX is a fake company. I was never able to get a hold of them.
Temu finally refunded my money but that is a huge waste of time that I will never get back! Very frustrating!
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I was skeptical, but ordered a shirt an a few other random items. Temu kept me informed of my delivery and was on time. My shirt is BEAUTIFUL and just what I hoped for! Unfortunately, it was too big. I got an immediate response for a refund/replacement. I was so pleased, I just put in another order!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have order several times from temu considering they probably come from china --they got here in a short time--i got what i ordered-most of them were not top of the line products,but the price was very low-got and they what i expected they worked ok- i will order from them again no problem with them
Hello Wade, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I join Temu a month ago I love the app but can't stand the amount of referrals they what you to so to receive a discount or a prize big turn off my friends can't stand me sending so many referrals.i skip the prizes and discount because of that but the app is good
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
My name is YALCIN OZAY. I have been shopping at TEMU website lately. Deliveries are made within one week-10 days because the majority of merchandise is imported. The website covers all the details and options to benefit the customers. Returns or price adjustments are handled promptly. It covers a variety of goods with superb quality pictures and sometimes videos. I am very excited to review the website every day.
Hello Yalcin, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
7/28,2023 Just placed my first order with Temu. I didn't notice this until I clicked to continue payment. One of my items was a mermaid shower curtain set w/rugs (4pc). On the product page and in my cart, said the total with sale price being $21.48, regular price of 41.49. On payment page, after entering payment info, it says regular price is $55.47 and I was charged $23.84. Not much of a difference but, this is the kind of thing that will stop me from ordering in the future. You got to watch for this when you are checking out. My order won't arrive until Aug. 3-9th. I will post another review on the quality and promptness of order.
I took screen shots of transaction process
Hello Teresa, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Could you please reach out to me at rachel.zhang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu needs to make it a mandatory when items are delivered to a customer that either they are delivered to the person on the label of package and or if package is left at the doorstep the package and its location of where its left caught by picture.
We ordered a bunch of things from temu and did not received it after we were told it was delivered.
I am so angry right now and will not use temu until this is corrected. We pay good money to make sure the delivery is done to our satisfaction
Hello Todd, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. Iif your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bought somethings, waited and waited, treys to contact Temu but they have no way to get ahold of a real person, no one responds to emails or "tickets" you submit, and then they finally send an email that the order was lost and they issued a credit to my temu account without asking me if I wanted my refund issued that way, that's not their right. They can't force you to do business with them after they didn't give you the items you ordered. And of course no way to reach anyone. Had to file fraud with my bank.
Hello Kimberly, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at karl.wang@temu.com so I can help you resolve this issue right away. Best wishes, Temu team.
I have been purchasing from Temu since May 2023 and twice I wanted to return something but was told to keep it and I still got my credit back. I had 1 order that was 1 day past the delivery date and as promised I got a 5.00 credit. The products are good and I have found alot of the same things on Walmart site but double the price.
Hello SHELIA, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I made several purchases and my experience was very good so I continued to buy from Temu however, my last experience was the worst. I ordered a wig for $74 with a discount, then reordered at $80 with a discount twice. Now it's $90. Each time the order was canceled by Temu with no explanation. It still shows 14 in stock. I've contacted Temu several times via chat and phone call with a promise to get back with me. A month later and still nothing. The money was refunded each time but if the item is available that should be stated. Kima Hair is the seller and no way to contact them. Customer service is HORRIBLE. Be careful if the items is something you really want.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
I bought a juicer as a gift and when I saw the box I thought, NO! You could tell it was repackaged poorly. When I put the juicer together it would not turn on, apparently what the buyer before found out and now I found out that it didn't work. I am an engineer so I did follow directions and troubleshoot but it was apparent this probably never worked. Temu customer support is non existent in reality. Never use them!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Complete Christmas 2022 orders
I ordered from Temu for all my Christmas presents for 2022. I am so grateful for them. I was able to give my family a beautiful Christmas with alot of beautiful presents from Temu. They also gave free shipping during the holidays to help those who do not have alot to spend able to accommodate their children's wish lists. I was impressed with each item. Everything is well made. I'm not sure what others experienced and why they are unhappy. I did business with Temu during the busiest time of year and I was pleased over and over again. Thank you Temu. I love you!
Date of experience: December 01,2022
Hello Lori, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
They sell cheap stuff cheap, so you get what you pay for. Second time I have ordered from them and Once bit Twice shy, No third time. Cheap Junk and you forget what you order, because it takes Soooooooooooooo long to get it. Not Again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought items for 300 $.Delivery failed- no one contacted me.- I can not have a refund. TEmu wrote:
"PO Box at 10:29 am on February 9,2023, in PISCATAWAY, NJ *******.
Our team has confirmed that the package was delivered to the correct address. "
That was not my address. I have never used any address like this.
"After conducting an investigation, we regret to inform you that we are unable to provide a reshipment or refund for this order."
No commands -
just:O
Be aware
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lois, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com.