Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
Have been using Temu for a while now. Was sceptical at first but actually, I can't moan. You pay very reasonable prices for reasonable goods.
Ofcourse check the size guide and probably steer clear of some electrical items, but for baby toys, fishing gear and birthday gifts, you can't go wrong!
Can see some negative reviews but I'd suggest from ppl who haven't read the detail.
Worth the experience, relatively good delivery times considering. If you type in the code afe******* at the checkout, you'll also be given a 50% discount on your first order! Remember to check the size guide!
Shipping is horrendous and customer service is even worse. If you expect assistant just know you will get generated message which are exactly the same each time you call. The other excuse they give you is that oh ontrac must be overwhelmed smh ITS THEIR JOB
Hello Joshlyn, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I have no items to review because I am still waiting on my order. 2 wks after placing my order, I just received tracking number 2 days ago. However, tracking details show only label received and courier still waiting to receive order from seller. I wanted to place another large order but the shipping is a drag. Customer service is a joke. I needed my items for a trip that I will be taking in 6 days. I will do an update with a review on products received when I return from my trip. That is, if they are delivered by then. I am a 1st time customer but will not be ordering again.
Hello Faye, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Coco
Top fitted perfectly true to size. XL I am 14-16. Bra one size 3XL a bit large would fit 40DD but comfort plus. Bra 2 white fastening at front, 4XL but smaller still comfortable. I usually take 18DD. Haven't tried socks as yet.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
This is my 2d time shopping with Temu. With my first order I was not happy because the coat I ordered for my grandson was too small. I recently placed another order with them, using the one-click purchase for an order I had just paid for. Only one additional item was added, causing me to place a different order. Now I'm being given a $5 on each order because the delivery dates keep changing. It's frustrating. I'm hoping the quality of the products I've ordered will make up for how long I'm waiting to receive them.
Hello Toni, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I have mixed feelings about this app in general. Products are hit or miss, prices are pretty good and so is shipping times, but the order minimums are annoying. It's maybe 50% worth your time/money depending on what you're buying.
But the new update is absolutely horrible and is ultimately going to drive me away from the app. The new layout is just confusing and annoying. You can't add items from your cart to your wishlist anymore. I used to browse all the time and that would result in sales, but now Temu is gonna be losing a lot of money from me. It's not enjoyable to be on the app anymore and the only time I'd buy something is if I specifically wanted it, no longer from browsing. Not super upset about it, I guess it's good in the long run to stop buying from here so much. Just a really weird anti-business decision that will loose them money.
Hello Jackson, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
They use a point system to reel you in and then cheat you. Not only does the number of water drops you get get less and less towards the end it doesn't even add anymore. You take the time and effort to open the treasure chests, but the number of drops is no longer added. The reward you get when people download the app via your link will no longer be added while you see that it is. Very sneaky! Even though they are so mega sneaky to do that last plant per 0.05 per 10 drops, I should have made it long ago without the sneaky pranks of this worthless app. The only thing that adds water drops now is ordering orders. They want to cheat you to do their advertising for them and keep spending your money and not have to spend the reward they promise you. Shame on you Temu! I'll delete that crap app and keep it on Shein and Aliexpress. There you know what you have in them and you have no deceptive pranks.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
A lot of Temu stuff is cheap and nasty on receipt but trying to return stuff nearly impossible.had a 'chat' online which lasted nearly 30mins at which time i gave up trying and wanted a phone call...when it came that lasted nearly 20mins and got me precisely no-where so it looks like I am stuck with the junk.
Hello Fran, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This company is a joke. They attract customers with their low prices, but their order system and tracking systems can't didn't give me my promised 20% off. When I inquired with customer service, they couldn't find my order, even with me giving my PO #. They were able to charge my PayPal account and get their money even before my order was shipped. Then I get text and emails that go to a company which gives me the message that the tracking number is wrong. If you want to deal with frustration use this TEMU company. You might as well throw your money to the wind.
Hello Julie, thank you for reaching out and we are sorry that you are encountering difficulties using your coupons. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you email me at rachel.zhang@temu.com with your order details, so I can help look into your coupon status right away?
We are always surprised by the disappearance of packages. Then we receive a message from Temu Company stating that your order has been canceled after more than three weeks of waiting. What a bad service. Even the shipping company FGS, which deals with Timo Company, is very bad and loses a lot of packages in addition to being late in delivering the packages to customers. The justification is always there that Jordanian customs prevents the entry of certain types of goods into Jordan. But the reason is that the company does not want to do customs clearance on the goods. I will advise everyone not to buy from this bad application.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I recommend the Temu app! This innovative platform saves you time and money. With the discount code 4246 216 18 you can even save 20$! Just enter the code in the search bar and enjoy the savings. Temu offers a user-friendly interface to search, compare prices and find the best deals in different categories. Try Temu, download the app, enter the discount code and enjoy your savings. Have fun saving! I am at your disposal for questions.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Surely rings true with this on line shop. I ordered baby clothes which came balled up in a taped up bag. Clothes were of a very cheezy quality and sizing is questionable. Speaking of sizes, some items d no size others were in metric I presume? I had to look back at my order to figure out what sizes I ordered. Oh, and it gets worse. Laundering instructions recommend dry cleaning. BABY CLOTHS, DRY CLEANED? I DON'T THINK SO! I won't be ordering again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered from here several times and have not returned any items however have had some damage in shipment which they immediately refunded. They also have provided a five dollar credit when one item arrived late without me asking. If you purchase an item and the price lowers, they will credit you the difference with the request in your account settings more than once. Plus, I have won 4 items over $30each playing their online games if you're interested https://temu.com/s/huRU2HIU5i1WDn7
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I spent about 3hrs on this site looking a different things and then I finally placed an order, then a couple days later I was checking the tracking on my order and I saw this sick shirt...I clicked on the shirt and it offered me the shirt at 94% off if I downloaded the app so I did and it turns out that the discount was only for first time users but when I was on their site for 3hrs a couple days prior...not a single offer of a discount on anything I looked at! But other then that, my experience has been good so far...but I may change/add to my review depending on when my order arrives and if the products I ordered are even worth the price!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This is my follow up review:
TeMu reached out to me after my first review, They acted really fast and improved their poor packaging from plastic to cardboard box and with Red Fragile stick on the box when my 2nd& 3rd shipment arrived.
Return are very easy, just need to print out the shipping label(free) and pack & drop *******@usps or ups location.
Product quality are good. Price are much better compares with Amazon for the same product.
Highly recommended this site with good customer service!
Hello Lin, thank you for reaching out. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
Terrible customer service. You don't get the products delivered, rather they try to get you to drive up to the warehouse. Which in my circumstances is over an hour away! The products I recently ordered keeps failing to arrive followed by continuous texts from Temu saying that they've attempted delivery and I wasn't home. They attempt to deliver at ridiculous times of the day, 2am and 3am, either that or they're faking deliveries. Don't deal with this company!
Hello Paula, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
Been trying to be refunded my money for a package that I never receive since 4/2/23 even after submitting to them the email proof in which I received from there shipping company Lazer Ship that they held the package at there facilities and discarded of them.
Hello Kishia, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I want to order t shirt - please don't try me try Jesus, he's still working on me in black, would you consider making/offering size 24 or 4x size. I wanted to order 5 or 6 t shirts for mothers day gifts in different sizes. I really really like this shirt but I don't want them to be skin tight.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Package was 6 days late. When it finally arrived they were the wrong items. After 3 hours of CHAT Temu asked for a screenshot of the package which I am unable to provide.
They refer to you as Dear Customer which is a euphemism for F-you.
I want my $ back
3 items:
CA$72.34
Order Time:
Jan 9,2024
Order ID:
PO**************560
Hello Cynthia, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I did all the steps to get 5 free items from temu, and I have invited over 10 people waisting my time and effort just to get the stuff and temu was so unreliable and counted down all the way to.10 cent, like you have got to be kidding me just because I couldn't find anyone else for the.10 I got none of the free items, just over all terrible, and terrible marketing too, they use innocent civilians just to try to get more user when in fact we get no reward what so ever for inviting people to this fraud app. Thanks a lot temu for waisting my time and getting my hopes up, and many others you have played. Hope this company gets far… So beware guys nothing on Temu is free unless you pay with your own money, do the invitations at your own risk!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team