Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
Waddled on over to Temu because I was in need of a new lamp for my study desk and I didn't wanna spend a lot for a light. Finally got it delivered and was about to install it but the adhesive strip literally gave up on me. Idk if it was the material of my desk or if it was really the adhesive strip but I ended up having to get some new adhesive from the store just to stick it on. The light 10/10 works tho so no complaints!
Went to the TEMU website. It asked for credit card upon sign up and stated I would not be charged. Entered card info and within 5 min was charged 2 times. Listed charges went to Orrmvbfnv.com & Nyusgf.com. Total fraud amount $43.
Hello, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to candy.wong@temu.com, I would be happy to further investigate right away. Best wishes, Candy
As a wholesaler, I found the same product on the wholesale websites that are on Temu websites. I also found it discouraging that they tell you continuously to buy from this website to earn points for the games and it takes weeks and weeks and you have to continue to buy and buy in order to receive free items, I will no longer play the games because they make no sense. You're still gonna get the same discounts if you purchase or you're wasting your time each day, playing a game and inviting people that really don't want to be invited. I think they use us just for advertisement. I have enjoyed the majority of my orders thus far.
Hello Edith, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Items never arrived. Customer service is hard to work with. Very disappointed in the company. I'll never order from them again. The one order I received was missized and I poor quality. I am out $85.00 with the company. Beware!
Hello Marie, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
PO**************004
I ordered a LARGE order ($200+) thinking it was free returns so I can try on and return items if anything didn't fit. BIG MISTAKE!
I returned EIGHTEEN items in the same package. They told me they received only 3! And when I complained, they magically "found" one more item the next day. After that they don't let you dispute anything. It's ridiculous.
Now I have to contact PayPal and my credit card company to dispute the charges. But judging by the MANY other negative reviews here, this is probably common and hopefully PayPal will stop accepting them soon.
HORRIBLE SCAM company.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have only bought from Temu one time but I had a great experience with them. I received my items quickly. Everything looks really good, one sweater is a little smaller than I hoped but it's ok, and I got a satchel bag that was a little smaller than I thought it would be, but it's nice as it is. I'm very happy with everything!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have read the review on this site and when I mean I read them, I READ all of them and I'm completely terrified of what I'm gonna get sent. I'm probably not even get my order and I spent time. I ordered on 5/8 and my order was supposed to be here at the 16-19 of may, it is currently the 19. Hopefully it arrives today with no damages or doesn't arrive to the wrong address. I forgot to say it is my first order so I'm expecting something nice. Temu please don't waste my time and scam me. If this order goes well I will surely buying again. I forgot to say Temu gives you a "refund" but in temu credit. Thank you to all with the reviews!
Narjis
Hello Narjis, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I spent 2 days texting. Messaging and emailing everyone I could think of and when u get close they make it impossible. I urge anyone to stay away from anything free from Temu it is def a scam to get u to invite everyone you know and end up getting frustrated and quitting after you've literally worked for free for however long your patience can stand. I even went to customer service and they were absolutely zero help please stay away from Temu scams. I got down to 2$ and thry wouldn't let me pay the cash to finish it up. Take my advice and run away DO not get caught up in Temu scams
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We would be happy to further assist. Best wishes, Temu team
They sent me a package that I never received so I asked them who signed for do You know.they didn't know anything they sent it to a wrong address and blamed me for that now the supervisor told me they will resend it to me now the telling me it will take a whole month they have no proof of signature or proof of nothing now someone got free merchandise off me,.they wouldn't even help me now I'm waiting a whole month got to keep this scammer app that long beware black women of this scam
Hello Rosalind, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider. Could you please call them so that they can help you investigate? If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
Nothing I ordered worked...OR looked like the product I ordered!
Not sure what i expected from a Chinese company...but this was such a waste of money!
I am so disappointed.
I will never order from TEMU again!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am a new customer and have had an awful experience with this company. They cancel every order I make! I keep making orders and they keep canceling them. I have confirmed with my bank that the issue is most definitely on their end. I've never had such a ridiculous shopping experience in my life. I called customer service 4 times this week. They were no help and gave inaccurate information. I spoke with a supervisor who was no better. I was supposed to get a call from the escalation team, but they keep calling the wrong phone number despite me giving the correct number to CS numerous times. Every time I call CS tells me everything is good with my orders and then they randomly get canceled by Temu a few hours later. No one there seems to be competent enough to help or even know what is going on. This is by far the worst shopping experience I've ever had in my life. Total incompetency.
Hello Jennifer, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this matter for you. Best wishes, Temu Team
If you are thinking about buying something on Temu, don't do it! I was not happy with Temu and my purchase at ALL! I bought two squishmallows that looked super cute online but they did not look like the ones online at all! They also took 2 WEEKS to arrive! They came with no tag so that means that they are fake! Temu just remakes them and sell them for less money. One of the squishmallows was also not soft like a real squishmallow. Temu is fake and cheap. I am never using the app again!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I buy the majority of my craft items from Temu now with prices at other shops spriralling out of affordability.
Temu also gives you vouchers, free gifts on the game section of the website. To enter the game section use the code *******
In the search bar. I've attached pictures to prove that I've had free items.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
You have people believing tht they will get free stuff if they play games and send out invites to other people. Now I call bs. I've had invites ANd did different stuff no free merchandise. You need to stop doing this $#*! unless there really is free stuff to get and there is not.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered several scrapbook dies and stamps. I tried one stamp that I was fairly pleased with. Tried 4 dies out of all I bought and only pleased with 2. I ran them through my machine several times and the whole piece still did not cut through the cardstock. I am thinking my whole order will be like this. Really disappointed. Not sure I'll order again.
Hello Rhonda, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
0 stars. I am very disappointed in this company. I ordered items in Jan. Promised delivery date Feb12-18. It is Feb.24, still no package. Terrible. No Birthday gifts for 4 family members. Horrible. Hot. Unacceptable. All I got is a $5 credit which I do not want because I AM NEVER ORDERING FROM THEM AGAIN. PISSED OFF AND...I told my family to stop ordering from them. Mad. Helllllooo Shein! Bam! You can Cash App my $5 credit DeeBestOomah
Hello, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
Sent me an email saying my package was not deliverable supposedly from Pitney Bowes. My address is very deliverable, and said to call Pitney Bowes to arrange delivery. So I called. Was told Pitney Bowes does not deliver for Temu. Do not order from this company!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed an order on March 10th and on March 14th. Neither order has been shipped or even processed. I tried the online chat to find out what the problem is and if I will be getting my orders. Online customer service was of no help at all. Looking at the items I ordered there is nothing on backorder to explain the delay. They got my money via PayPal. They got paid so I want and expect my merchandise. Was a happy customer up until now. Not sure I will use again.
Hello, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. What you have shared is out of the norm. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this issue for you right away. Best wishes, Rachel
So my packages have come open and retaped UPS is or someone is letting people go through your packages and retape them.
So i want to let people know this has happened to me 3 times and really it's petty but whatever. They now want to put the responsibility of shipping charges on you after the 2nd time
Hello Renate, thank you for shopping with Temu. Your feedback is extremely valuable to us. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. We work with UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
I enjoy Temu it's nice that you allow free gifts but it's so stupid that we have to invite so many friends to get them. My mom invited me to get a free gift and never did get that gift. It would thank me then tell her to invite another.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team