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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
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I love this website. I know what I can expect from cheap prices and I am governed accordingly. I have bought kitchen gadgets, utensils, cat toys, picture frames, purses, shoes, brassieres and clothing. Customer service is great.
But really what I need to talk about here is the fabric/material that the clothes are made of. In particular a really adorable dress that is supposed to be 100% polyester. Washing directions say wash delicate, warm water, inside out, gentle detergent. Do not machine dry or iron.
Ok the dress came terribly creased from Temu. I tried "wrinkle release" spray but it didn't help at all, which surprised me since it has always worked in the past. So I washed it. Not a single crease came out. Next I will try ironing it carefully.
My complaint is- don't sell things that can't be worn!
I have complained to Temu customer service and they are supposedly contacting the manufacturer -A and B.
It's a shame though. If it wasn't for this particular dress I would have no complaints at all.
If I have to take it to a dry cleaner to be pressed I will send Temu the bill!
Any suggestions would be most helpful.
The product is bad and adds are fake and scam to get you to give other people contact and details do not get involved in any promotions all they do fake the info u give them to there own benefit not trusted at all
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, so we can help you investigate right away. Have a great day! Best wishes, Temu Team
We were so delighted to receive our Fossett, but the fittings did not fit American plumbing parts. Even a professional plumber told us that it would not work. It was sad that we had to return the product because we thought we had a great deal and a lovely new faucet. Let's hope the return goes smoothly.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Don't hold true to there won prizes. Games are a scam. Monies going missing out of bank via PayPal. Also after using my bank card some1 unsuccessfully ( because bank was empty thankfully) tried to make a payment with the card I'd used half hour before on their sire. They hide negative reviews. Lot stuff doesn't work. Best buys u get can be on I would same hone decor like bedding or rugs. On that had some nice items. Oh also my review got hidden by Trustpilot just lately claiming against rules which isn't true and can't show where
To be clear I have had some bargain nice items and all have been delivered. Just there us also alot of tack and stuff that doesn't work. They try to dishonour won promotion gifts etc and don't honour shares and accepted new subscribers you've got them for points for their games. So total scam their clothes are right size at small medium but the xxl stay at medium. They have a price adjustment tool that credits you back the difference to balance if item goes cheaper which is good. But I suspect give it a bit longer this site coukd go total scammy like Aliexpress Dhgate did. Big tip don't use the add to order button after you've placed a total order. Otherwise when unaccounted for money that's recieptless gets taken out your bank you're gonna be put through hell tracking it and pairing it all to unknown source.sitejabbers making me enter a order number but I've ordered several times so my review is based on a full scale use of various uses of the sites such as its gaming and gambling extortion tactics, bought items, shipping & reliance, quality
I ordered something on the 15th of September and that same day I had looked at my bank account and my card information was hacked drained my account
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu has the worst shipping updates of all the online shopping sites. On the day my package was scheduled to be delivered the only update was from two days ago. This is totally unacceptable.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temue is no good there method sucks there order dept. sucks you order one thing they send what they want my wife orderd white tee shirts they sent her multicolord shirts.and it was deliverd othe side walk not even on the steps there catalog is i big SCAM BE CAREFULL WHEN YOU ORDER STUFF YOU WILL GET WHAT YOU SEE IN THE CATALOG
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I ordered shoes because the price for what I wanted was so good. The came quickly. I was very impressed with the shoes, so I ordered another pair. Excellent service and quality! What's not to like?
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu has games to earn credit and gifts invite family & friends. It's fun & legit look at my winnings
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I order stuff on temu sometimes. The clothes are polyester which I expected from a Chinese company and they are OK but it's not something I would return because they are usually under $10 usd. Actually I order and I know some things will be fine and some things will go to Goodwill. The stuff is so cheap I don't even think it's about wasting my time trying to get a refund. I ordered some pet stuff and the quality was very good. They have some cute Knick knacks for the home and other cheap stuff. I buy sewing and painting brushes which I use and then throw out. It's a fun site to look at. Shipping has gotten faster and faster. I actually got an order delivered within a week right to my door on a Sunday.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Multiple purchases and satisfactory quality. USA sources attack China to create an enemy out of a nation beyond USA control. Hey, I once owned a Jeep. Lowest quality vehicle I ever got stuck in.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu might as well be Wish. Thought I'd give it a shot but I didn't received were of extremely low quality. I will never order from them again. Same cheap crap from China
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My husband roped me into this. So I ordered $25.00 worth to get my (FREE) stuff. Not free. It was the biggest bunch of junk I have ever seen. No not only out $25.00 I have to get rid of this crap. Don't get sucked in. It's not worth it.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
False coupons. Cheap fake junk. Says shipped when it really is not. Was delayed. They sell fake items and claim it to be the real thing.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Very unreliable supplier! Good luck with getting what you ordered, You will need it! Some orders arrive most not.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Yes it is cheap. Get what you pay for. Then they do the "5free" joke. Have to send so many invites. Starts off great then get to a dollar and it takes 500 ppl if temu lets the link go through. Literally sitting at 5 cents for my 5 free items that they wont let go through.
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We would be happy to further assist. Best wishes, Temu team
I'm really excited about my order I just lost my smokers weight. Now I'm getting back to my goal weight which is 165 pounds.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I spent 2 days texting. Messaging and emailing everyone I could think of and when u get close they make it impossible. I urge anyone to stay away from anything free from Temu it is def a scam to get u to invite everyone you know and end up getting frustrated and quitting after you've literally worked for free for however long your patience can stand. I even went to customer service and they were absolutely zero help please stay away from Temu scams. I got down to 2$ and thry wouldn't let me pay the cash to finish it up. Take my advice and run away DO not get caught up in Temu scams
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We would be happy to further assist. Best wishes, Temu team
I was supposed to receive my package on September 7. I saw it arrived to different locations...it was in West Palm Beach then it went to Miami and now it is in Orlando and I am I Hollywood Florida. It is going everywhere north to south and now going north again...seems to be they don't know how to handle deliveries.have a terrible delivery system.today September 12 still don't have my package. I placed the order on 8.29
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Be careful when buying things at Temu. If you need to buy, you should only buy less than 5 items at a time. This happened to me several times. I took pictures of the returned items and video clips before putting them all in a bag to send, but every time I received the goods they kept saying there weren't enough items, so the amount was deducted from you. It's not correct.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team