Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I'm a first-time customer and at first i was very skeptical, because i see other sites i thought was ok, but - turned out bad for me like example wish.com...that particular shopping site i don't like anymore and has lots of bad reviews. However, i was willing to try temu.com after excellent. Reviews by the press in the United States of America and other countries like Canada i logged on and really fell in love with what i saw and the prices of items like clothing, electronics and home goods. The things were great quality and fit to American sizing for clothing., and for electronics it was state of the art quality and craftmanship!and also, the shipping was easy from China to USA. After placing orders, it was a really easy and speedy process to my doorstep. I think I'm 100% satisfied overall. I will be shopping at this site for a very long time to come and highly recommend it to everyone and teens {with their parents' permission} thanks. Very much[temu.com]...my name is Julian.
Temu products are not worth the price. Bought some thermal curtains they had plastic on the back instead of foam. Said I was saving $270. I don't think so. Bought some under door drafts they were cheaply made. I'm done.
Hello Janet, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Online shopping has never really been my thing just bc its so easy to get overwhelmed and lost but I haven't had that problem with temu so far and i like it! The website has a pretty good selection of products but they make it so easy to browse thru everything without it being stressful. Also, temu is reliable and legitimate and i havent had any bad experience with it so far.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I thought this was too good to be true because of the product pricing.
I found that yhe products are pretty good quality and the price is amazing. So far everything I ordered has been in good condition, it takes a little bit ·longer to get the porridge product.
I am pleasantly surprised at the prices and quality of product!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Warning make sure you are check the price at the end carefully otherwise they ll over charge you. Do not order a lot from them at once or they ll get confused and send you random items that happened to me I returned some they did not pay me back for the wrong item. I recently ordered 5 things they sent 3 of the same thing.when I checked the pay I noticed they charged me for 3 while they QTY for that item is one. My total said 5 items total so i received 8.I did not think they sent me extra I went and did the math that when I saw the charge me for 3 already while I order 1.Horrible place I am gonna stop buying they got me once and again. My first order was 26 boy it was a mess some ok some just garbage. So I decide to order little they still messed up
Hello Sandie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). What you have shared is out of the norm. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.
Maybe the stuff is good, I really wouldn't know as I haven't gotten any of it. It's been just under a month, half the stuff was " high demand" and cancelled on me after two weeks and it's been showing as. "shipped" for a week now but it hasn't been at all. The label was created, nothing more. If you can get the stuff actually delivered the cheap products are probably a good deal :(
Hello Shelly, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
The app has very good products so far. But I saw a pair of nice shorts available in 8 colors. I order one. Was very good quality and fit. So I decided to order two more for the gym and they told me I'm allowed just to buy one. I was in shock if you want to make profits you want to sell the more you can. Call customer service and they say sorry but you can buy only one.
Hello Edgardo, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that for the inconvenience. For certain popular items, given their limited stock cannot meet the overwhelming demand, we might limit the quantity each buyer can purchase, to ensure fairness and allow more customers to enjoy these items. We appreciate your understanding. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
My girlfriends bday was coming up and she's been wanting a face roller to help with irritated skin. I saw a lot of comments online that said Temu has them and so I tried it out and WOW it arrived really early! I was able to give it to her days before her bday, and she's super happy with it. No problems at all with shipping or anything and anxious me could track the package too at any time!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
They, will not send you your coupons as needed. They are no good in that department, I have ordered many pieces,and received no coupons. So I need to get better with that. Better yet! Send coupon out to clients that order on the daily bases. Thanks for listening
Hi Diane, thank you for reaching out and we are sorry that you are encountering difficulties with your coupons. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. There may be details in the promo terms and conditions that are missed in your current order. Please get in touch with our Temu Customer Service at help@temu.com so that we can help assist you right away. Best wishes, Coco
Bad reviews are either from people who complain about shipping or the items received. Both of these can be avoided if you actually take time to read. It's like EBay, you have to see the sellers reviews to see if an item is worth it. So far I've received nothing but good items! Shipping is a little longer but it's fine. You just have to know how to read.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have purchased a lot of stuff from Temu, but they took advantage of me I didn't get all of the orders. And the items I received were like toys or very poor quality so I returned most of the items but they didn't give me the full amount of the refunds. I tried to talk to the customer service but they were so rude every time and didn't resolve my problem yet since it's been 3 months. I highly suggest not buying any items from Temu otherwise you gonna lose your money and time.
Hello Jennifer, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Shipping takes so long and when you inquire all the customer service agents say the same thing. Nothing is done and items are low quality. Most of the items that I bought are either broken or are garbage. I'm just waiting for my last orders to arrive and I'm deleting the TEMU app. I'm never ordering from them again. TEMU SUCKS! Please do not support TEMU and spend your hard earned money somewhere else. If I can rate them 0 out of 5 I would have put -0, that's how bad they are!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered some things for my 11 year old daughter, one of those items being a roll of stickers, once my daughter got to the bottom of the roll after unraveling them to give some to her brothers and stick on every person and surface in our house, she realized very quickly after getting to the bottom that one of the stickers was covered in blood someone else's blood none of ours! I still have the sticker in a little bag and have pics of it!
It's disgusting! What are they trying to do? I'm livid
One star given cause zero wasn't an option
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
If you're trying to get high end clothes, a bag that can pass of for Chanel or the best vacuum cleaner ever and you're unhappy that a $10 handbag is not the same quality as a $1,000 handbag then you need to be realistic about your expectations. However if you're looking for simple and helpful items, comfy nightshirts (omg they have the best and cutest sleepwear ever!), handy everyday items, pet items and simple electronics there's no better place than Temu. I have the Temu and Amazon app side by side for comparison and the same items are 30% cheaper on Temu and a lot of the time they're the same item. Also their return policy is AMAZING. The only downside is you have to wait a week or two but if you don't need the item immediately, why not shop till you drop and feel like you actually have money to burn when doing it?
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I couldn't stop myself from buying this dress and I'm so happy that I did! The quality is really great for its price and it fits really well because the measurements were accurate. I bought this for a hols celebration with my friends because we have a theme and i don't want to burn my pocket just for this hols events and not only did it arrive earlier than I expected, but I was able to pay using my PayPal so everything was super fast and convenient! I'm really happy with my purchase! Now I know where to go whenever I want to buy nice clothes at an affordable price.
Hello Cecile, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I ordered from Temu last month just to get an idea of what to expect. Nothing over $10 and stuff I could use if I liked it and throw away what I don't. They were fine. All cheap made junk, but... cheap price too. But then I did a silly thing and bought a few more things. A couple over $20 and the rest under $10. All of it was absolute s***. Again. It's not worth returning. One was a string of lights for our patio. The photo on their app showed nice round lights about the size of a golf ball. When I got them, they were the size of a dime. A pair of shorts for $8 were so badly made that they went down to halfway down my calf. They also would probably fall apart the first time you washed them. Just skip it. They are not worth it.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is one hell of a web site.the clothes I have bought has been of great quality and the delivery system you couldn't beat it with a stick.you know what from this point on I can't see myself shopping any place else for clothes and I am not that easy to please when it comes to clothes.this is one website that has their s*** together.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Yes it is cheap. Get what you pay for. Then they do the "5free" joke. Have to send so many invites. Starts off great then get to a dollar and it takes 500 ppl if temu lets the link go through. Literally sitting at 5 cents for my 5 free items that they wont let go through.
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We would be happy to further assist. Best wishes, Temu team
I bought 1 pair of shoes and 3 pairs of zip up compression socks. ALL have strong chemical odor even after being outside for 3-days. The prices were really great and the shoes were cute but the odor is so bad I don't dare bring them inside with humans or pets.
Hello Kate, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Saw the ads on Temu and went on to buy some items i need, safe to say this is my new favorite,my only downside is just shipping takes a while, they are hella cheap for some items, not All though i must say, so do your comparison, havent tried to refund any items yet
Hello Keith, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco