Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I had a very very bad experience with Temu Spain. They couldn't fix the problem. Just apologize. And apologize doesn't really help.
At the end the refund money. And the amount was less.
Terrible service. Never ever order anything again.
I recently made my first TEMU purchase order and was satisfied that all 7 items arrived quickly. They were exactly as described. I ordered some tile stickers (vinyl) for by bathroom and they were very nice quality. They look great! I'm very happy so far with TEMU in general, and I will be placing another order soon.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
The say if you do this and do that you'll get extra gifts more discount.It Completely Fake don't waste your time promoting this company because they lie. Don't use your real credit card because they'll hack and steal all your money. Use paypal or afterpay or a prepaid credit card. All this crap they on thier site is on amazon too and amazon backs thier products. ALL the influencers that promote them get free mech so they lie too. SCAMMERS
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
The order and shipment was excellent, items arrived on time, the products are good quality and the prices very reasonable. I highly recommend TEMU, they keep in touch through texts or email about the tracking number.
Hello Krystyna, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
This place is HORRIBLE please do not buy from them. Not only is their stuff super cheaply made they are thieves! I attempted to return some stuff and I thought it had gone well even received a refund….until I got charged for two of these items because "they were not accepted" so they decided two of the items I returned weren't worthy but yet still kept it. I tried reaching out too customer service 3 TIMES! And till this day I have yet to receive my money back! So please save yourself this hassle.
Hello Flor, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I have ordered MANY times from Temu. Some items are identical to ones offered by Amazon for a fraction of the price. Temu is now my go to before I venture anywhere else. They ship quickly. The communicate and the products are as described!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I have an order that was supposedly shipped and in the custody of LSO. They have had my package for 3 weeks and still not delivered. I tried to contact LSO and Temu, both unsuccessful. If you order from Temu, hope you don't have any issues, you will probably regret buying from them. I do.
Hello Ronnie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I had stumbled across Temu and decided to check it out. I researched and read reviews to make sure I was getting quality at a low price. They are completely on the up & up. Returns are no problem. They have everything you can think of and men's, kids & pet items. It's so easy to shop there & there is so much. Whatever you put in your cart stays in your cart for however long you keep it there. I have bought clothes shoes makeup etccc.at extremely low unbelievable prices.
If something is out of stock you can press 'notify me' and they will put it in your cart. It will also say 'see similar' press the button and it takes you to clothes like the one not in stock. It doesn't take long. Temu will add 5.00 credit to your acct if they are one day over the shipping date.
The clothes are from very popular stores.
Now get shopping
Temu's headquarters in Boston MA
They get shipping from China and USA
They will add 5.00
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I received dollar store absolute garbage for $30. You get what you pay for. No joke though, go to the dollar tree. Temu must be the TJ max for the dollar store. The products, thank God were
Purchased as Christmas gag gifts. Since they were a joke….They arrived after only 5 weeks…. Total waste of $30
Hello Nick, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is the only site that doesn't make me feel like Im online shopping mostly because of their free shipping and carbon emission reduction initiative. Online shopping has always been smth that made me feel guilty bc of how it aids climate change and how im spending more money just for shipping but Temu removes those completely and i really appreciate it esp bc there are sm things that you can only really buy online :)
Hello John, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have had close to two dozen orders received (over 100 items) from Temu here in Alberta Canada by way of Canada Post. I have personally been impressed and very satisfied with the results. Although most packages have been received in plastic envelopes, I have not received any items with any damages at all. All the orders have arrived as I have ordered them. One order came late arriving after their delivery date range and I received a $5 credit which I applied on my next order. I don't know why they are getting such a low rating, as I have been completely satisfied.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Everything I have bought from this company is very cheap quality garbage and doesn't even fit I bought 3 shirts from them and the buttons were even on the wrong side and the 4 leather belts I received were supposed the be real leather but are not and they are very thin and were measured wrong which made the 8 inches shorter then they should have been. I also have heard that it is almost impossible to return things and get a refund and it takes forever to get the refund if they agree to send you one and all their product pictures on their site are photoshopped to look much better than they really are. Delivery is also very long because even though the tracking says it's being shipped somewhere in the U.S. it's not it's being shipped from China. It took me a while to learn my lesson but I have and will never order from any of these Chinese internet companies again I'd rather pay more and get quality products sold here in My USA.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Worst customer service ever! I was playing their Fishland game, and keep missing my fish food points. I even placed order to get fish food. I contacted their customer service, after 12 hours of chatting they still keep saying sorry but no help. They said I can't even cancel my order. Also in my previous order, all the sizes of clothes I ordered were different and again no support from their customer service. Don't trust this company. Don't buy from them.
Hello Nidhi, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at chris.chen@temu.com so I can help you investigate your rewards issue right away. For your previous order, if you are not satisfied with any items you received, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you may choose to receive your refund back to your original payment method or as Temu credits. Best wishes, Chris
I have shopped Temu for almost a year. I have researched and found quite a few of their products on US Stores sites at much inflated prices. Sites such as Amazon, WalMart, Wayfair, Overstock, etc.
If you don't like the inexpensive products, the shipping time or return policy, simply don't shop here...
Hello Donna, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
We were so delighted to receive our Fossett, but the fittings did not fit American plumbing parts. Even a professional plumber told us that it would not work. It was sad that we had to return the product because we thought we had a great deal and a lovely new faucet. Let's hope the return goes smoothly.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Temu offers quite a variety of items for sale. After browsing the website, I placed an order for 6 items. 5 of the 6 items were under $1.50 except for 1 item, which was $4.88. My order arrived on time without any issues. The items seem to be of good quality. Overall, I am pleased with my order. My only recommendation is that Temu should scale back these "coupons" with a time limit.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I stumbled upon this company by chance while browsing my Facebook feed and noticed the retailer came up. Since I was planning my child's graduation party from high school, I noticed many items offered by Temu that would be useful. I placed my first order and was impressed with the fast shipping and delivery not to mention great quality products that arrived. I ended up placing additional orders as I found items I needed. Temu is a great retailer that I look forward to shopping with again and again!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I ordered some my personal items. ($66.00 more)
When I got email delivered message I was in my house but I didn't get it. They sent picture where they delivered. That was not my house that picture was like woods. I sent email ask for check and let me know. They never answer to me. I try to live cheat But I cheating with robot not with human. The robot same answer repeat. I try again with human but same like robot doesn't help me anything. They sent email and text every minute for ask buy more and more before happen this. After complaint this issue they stop send text and email. They still didn't answer anything about my order. Bad bad customer services!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Purchased items but when packaged arrived it was open and items were missing. I was told they will not refund me for the missing items because they were shipped from their warehouse. I'm not saying they didn't ship them I'm saying they didn't arrive but they don't want to do anything to make it right. I even sent them the packaging showing the post office stamped unsealed and item arrived and damaged condition. Do not recommend them they don't fix the problem.
Hi Dina, thank you for reaching out and we are sorry any inconvenience caused. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If your package does not arrive or not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html)
To make a refund, please login to the Temu app or website with your ordering account, open "Your orders" page, and click the "Return/Other help" button. Please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html if we can help you further.
Best wishes, Coco
Are the things cheap? Yes. Are the things cheaply made? Sometimes. But the value is there especially if you like to shop and not spend a lot of money. I placed a small order first to see if it was a scam. Since then I have placed an order about every 4 or 5 days. I really enjoy being able to get things for my teenage grandkids at a great price.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tatiana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team