Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
From the start delivery has been shocking, badly packed and late. Most items are mis discribe and to be frank crap. If you contact customer services you will get the run around. All in all buying from Temu is just a nightmare and not worth the hassle.
Everything was great. However, I ordered a toilet shelf that did not fit over my toilet. It was too small and my toilet is a standard American-sized toilet. It was also difficult to put together. I have ordered several times and have not been disappointed, otherwise. From the looks of the pictures in the ad, the toilet is smaller.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
So this review isn't aimed at Temu so much, well I guess it is because they continue to use the despicable shipping company Ontrac to deliver or not deliver, rather they steal my packages from the Romulus facility in Michigan! I am so tired of them sending order after order with this trash company. 3 orders in a row have gone missing from ontrac and even though Temu has issued a refund for all of them. I don't want a refund, I want my items, they are all nail art related orders so I don't know what ontrac think they are getting valued stuff or maybe they have a nail tech that works there. I don't care! Temu needs to stop using trash track. If my current order doesn't make it and I am issued another refund. That will be my last order from Temu!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I just don't understand the post from some of these buyers. What would you expect for the price. I have purchased a lot of items and been happy with my purchases so far. Most of my items were the same item sold by Amazon but at a greater discount. One customer complained about the packaging. Some people need a life. Temu you got a loyal customer. I even told my family about it.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This humidifier is perfect for my bedroom bc it helps me sleep better. Most of the functions r really convenient like the auto-shut off when there's no more water but I also like that it can be charged with a USB cable bc its so much easier. I also really like the light settings because it acts as a nice night light before I go to sleep. Really happy that Temu is trustworthy because I get a lot of great items on it.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I placed my first time order about 2 weeks ago. I finally got a notification that the package was on its way. I check the tracking number and i was told it was out for delivery. That was 2 days ago. The tracking number keeps saying that the delivery was "attempted". Now it says that address can't be confirmed. The problem is that the address I put is my work address. Which is a hotel. A business that's open 24 hours. The "attempt" listed that the business was closed and now it just says insufficient address. I'm very confused. I've always had everything delivered to the hotel & NEVER had a problem.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The products are worth the price, but getting it properly delivered is spotty. One order was dumped in the street, one order was shipped in three different packages, two never arrived, one returned, refund is short even after five hours on the phone with them. I will never purchase from them again.
Hello Paul, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had ordered several items yesterday. I get an email today saying that I had left items in my cart. When I checked they didn't include in my order a few of the things that I really wanted. They had raised the prices significantly over the price when I had ordered. Beware
Hello Greg, thank you for reaching out. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html or help@temu.com so that we can help you look into this right away. Best wishes, Coco
Most of the items are junkie. Especially the jewelry, the adage "you get what you pay for" is dire with this site. You can find some neat deals if you are willing to sift through all the junk...and there's a lot of it. Mostly low quality, poorly made items that reel bargain hunters in and then winds up in the garbage can or donation box in less than a year...stay clear of jewelry, and any items that you want quality in. I was switching careers and needed office lunch boxes, coffee tumblers, and items for my car for an hour commute in the morning and was able to score some great finds...just don't get stuck. This site is the equalivent of the "claw machine" before the Walmart parking lot.
Hello Jenn, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
I ordered a few things on temu and then shut down the app, and since then I've been bombarded with text messages from temu giving special offers and percentage discounts on your next order. I've gone into settings of shut everything off and I still can't seem to stop getting these messages. I've looked on YouTube I follow their instructions and still I get messages. Can somebody please tell me how to stop or how to turn off or get rid of temu completely?
Hello, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love the wide variety of products they sell and the prices are amazing. I have ordered dozens of items and almost everything has been better quality than I expected. I did have one issue with a tool that did not work. I contacted TEMU about a refund, and in less than 3 minutes I had the amount credited to my account. I didn't even need to return the item!
I love TEMU, and I will always check there first, before I go to Amazon. I am always discovering new things to add to my wishlist. TEMU is like cell phones. You wonder how you ever managed without them!:-)
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu failed to send me the items I purchased, resulting in a loss of approximately $200. They chose an unreliable carrier, and I never received the items. When I asked for a refund, Temu claimed the carrier had delivered the items. I provided evidence that the photo taken by the carrier did not depict my house, but Temu denied responsibility and refused to refund or resend the items. This situation is absurd; Temu doesn't hold the unreliable courier accountable but penalizes the customers. I am skeptical that Temu may be involved in fraudulent activities with the local delivery company.
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I did 4 returns for different order's and for each different return they gave me the same tracking number. Now they received one package and they said i only returned 4 items. What about the other 3 packages with all of the other items? I have proof from UPS of all packages scanned with same tracking number. Temu owes me over $120 dollars that they do not want to pay me back. Customer beware.
Hello Komi, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund within 90 days of purchase. Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. We offer a free first-time return for each order. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. If you have any question about your refund amount, could you please reach out to me at karl.wang@temu.com? I would be happy to look into it for you right away. Best wishes, Temu team.
I am upset with myself, because I didn't read the everything about the refund policy. If so I don't think I would have ordered. Can't get my money back. I can only use the refund on their merchandise, which isn't right, it's like you making buy your items. Didn't want to order anything thing else. I have ex amount of money tired up with them. I have. To buy from them if I want my money back. Please read the refund Policy, before ordering. That probably would have changed my mind of Ordering
Hello Lois, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call 1-888-495-8368. Best wishes, Rachel
I will never order from Temu again! The clothes did not look like in the picture and their return policy may be for free, but the steps you need to take are so ridiculous most people probably give up! Not to mention all the garbage emails I started getting after signing on and the ridiculous games you need to go through with all of their pop-ups
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
On three separate orders, this company duplicated items (and charged me) immediately after I purchased them. I agree to one price, and then my CC is charged an extra $$ for the second item on the same order. When I got my receipt, I was like, wait - that's about 10.00 more than I agreed to... and then I figured out the issue. In my last order, I triple-checked my items were at qty 1, and nope - they duplicated 7 out of the 8 items of the order. They do ship the second item, but their return process is horrible! Is this a way to get more money out of their customers? It is a horrible business practice, and you must wait over a month (6-8 weeks) for your refund. About 50.00 more than I wanted to spend on the order. I have to wait for the long shipping process, then I can request a refund and a return label for items I never even purchased in the first place. What a pain and I am out that money for over a month!
Hello Brea, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Could you please reach out to me at rachel.zhang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have had FABULOUS results with buying on Temu. But...I only purchase items where others have posted good reviews and shows photos of the item ALWAYS use their size chart as sizing is different for each item. I normally wear medium but many of my Temu purchases were in size small and a few in size large. I always use the measurements on the size chart and they are always correct. I have returned a few items that I didn't care for the look on me, the fabric or the color. Each time returns are easy (just like Amazon). Take it to the Post Office or UPS store and they swipe your return code then a week later I have my refund. So I must say my experience is very positive. Just take your time to read the reviews for items before purchasing!
Hello Dianne, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Fast shipment cheap prices they claim they allow you one free return credit, the only problem is when you use that credit it appears to me in the total that you are repaying for the credit items it's been revised to pay for the new items.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team
I've been able to find everything I've looked for and most at lower prices than anywhere else. The selection is unbelievable, the prices are incredible and their Customer Support is better than most. I've read some reviews that claim Temu is addictive. Is it? Yep! Is this a bad thing? Nope!
Hello Linda, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Every order is correct and delivered within their window. Return/refund policy is incredible. Customer service is prompt & efficient. All items are as described and of excellent/good/ fair quality for the unbelievably low prices. I am a die hard fan and have ordered atleast 50 times! Have not one problem. I cannot praise enough. I also want to add that I've purchased items on Amazon only to find identical items on Temu for a quarter of the price! Yes. The EXACT same item! For example, I purchased a pair of mesh sneakers from Amazon for $40. I then ordered what appeared to be the same item from Temu for $8.00. When I received them I compared the two and they are EXACTLY THE SAME! Just a different "name." I kid you not!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team