Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I bought items from Temu and received 1. They said the package was delivered but it was not. They gave me a refund after waiting 3 weeks without giving me any explanation. I am not sure if Temu is real or reliable to shop. I gave them one star for giving me a refund,.
I have now made four purchases, with numerous items in each. Everything has been as presented, quality has been good to excellent, value has been excellent. I strongly recommend this site for purchases.
Hello Michael, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I placed an order a week ago. For some unknown reason it was split into 3 orders. I received one pkg this week with several duplicate items and some missing items. My total was over $50 and I received $1.00 worth of cheap merchandise
Hello Diane, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. We may split orders into multiple packages depending on the number of items in your order or the size of the items ordered. For example, if there are too many items or any item is oversized, our logistics partner may have to separate them into multiple packages to comply with shipping weight limitations and to deliver part of your order faster. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). After the rest of the packages arrive, if you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
I have seen some bad publicity about Temu, but my experience from about 7 orders has been all good. I did have to make a return of several items but did not have issues with returning and getting refunded. Best advice is to just read the ratings and descriptions carefully on desired items just as with any site.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a shirt and hat for my husband. And a short outfit for myself. It took weeks to get it and when I finally did I was very unhappy. The hat looks really cheap and came really smashed/ folded up in a bag. It's trash and as for the outfit I got it looks nothing like the picture shown. It's very cheap looking and the colors are dull. The cute picture shown on the shirt is just a big cheap sown on patch. My husband was dissatisfied with his shirt also. I saying is cute but the shape and material it's made from is weird. I'll never buy from them again! And the order wasn't really that cheap either. I would have rather spend the $32 on one good item at my local store then to have wasted it on this trash!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu has a broad category selection that I've been able to find everything that I need, even things that my kids or husband need. It's become the first place I always go to whenever I want or need something, but another thing that I like is that Temu is affordable. Temu is essentially just a win win situation because you find anything and everything but dont have to pay crippling prices for quality
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This is a really good powerbank! Super easy to use and very convenient esp bc it comes with different cords for every device. The flashlight installed is also a handy thing to have and its small enough to bring everywhere. Tried it out with my phone and it charges very fast so im happy that temu is trustworthy.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I am extremely disappointed and have now deleted the app not to be used again.
I ordered a PU leather bag and what I received was not like the one represented. I never buy leather so this isn't the issue. I have now created more landfill which is very upsetting instead of using this bag. Awful!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I like TEMU. I do have some good things from them I have ordered. I've gotten a decent pair of house slippers, yard scissors, a wind chime, salt and pepper shakers. But I'd be careful with stuff that turns on and off. Two items I've purchased-a wind chime that is solar, but you have to turn it on for the light to come on at night and a pen for diamond painting. Those two things did not work. And I haven't been very impressed with all the coupons they send you and say you get this free or $20 credit. I have never seen any of that stuff, but they do have free shipping and that's good. I will still order from them, but I will just be a little choosy on the items I buy, if they turn on and off.
Hello Holly, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It appears to be impossible to return items to Temu. I've had many good buys but have spent hours trying to find how to return items for refund. I won't be buying anything from them again as I think their claim for free returns, or any returns, is fraudulent.
Hello Saudjie, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team
I didn't suggest any one to buy it from this website, 1st off all when I return few items - instead of returning you money, they deducted from your card and I didn't get the OTP for that transection. Maybe there is glitch in there app or anything else, but feel safe to save my card on this web.
For this concerned I called many many time on helpline, but there response was "you will get a call in 24hr from the concerned department". But it's been a month didn't get get a single call.
Few of there product also not good quality. Feel like cheep product.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I'm moved into an apartment and and wanted several little things to make it nicer. Of the six items I ordered three were either the wrong size or not what I ordered. Temu reply to my request for refunds to keep the products and they would refund immediately. It's been 5 weeks and I keep getting Promises of a refund or it's being considered. I don't expect any refunds. I will never buy from Temu again.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
When I made out my first order I was skeptical about how this site would be to buy from. To my surprise got my order in about a week, and very high quality stuff. I would recommend the dog halter they had, very nice item. $5 something, very adjustable, sturdy design and would buy that item again. Annie
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I just spent several hours looking for items and had a couple of coupons I could use. Evidently there is no combination of coupons and no customer service to help you. No way would I order from them after this experience!
Hello Jean, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we. Can help look into your coupon status right away. Have a great day! Best wishes, Coco
Update: they fixed the issue.
I did not receive part of my order but I did receive a random item I did not order. I returned several items in addition to the item I didn't order. They would not give me a refund for the missing item even though I sent back the trash item that was in my package.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
About temu.com online store
My name is Dik.
My order number: PO**************085
Be careful, dear ones who buy from this fraudulent store.
These are just false advertising and lies for fraud.
They have no responsibility for your money and your order after your purchase.
Only lies and fraud.
I am a victim of this store.
I recently ordered items in this store and paid €145.88.
But I never received my order.
I called support and was told that it was delivered by DHL, which is clearly false.
I am a retired old man and always at home. I told them that I did not receive any package.
And I swore for them that I will tell the truth.
But the support just like a chat bot regularly sends a repeated email that we are sorry we cannot help.
I request those who view this article to be careful not to fall victim to these lies and scams like me.
They are in China and their work is fake and fake advertising.
Please be careful not to waste your money.
Hello Dik, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I placed an item in my cart and went to checkout. The price of the item went from $6.99 to 37.99. I called customer service which was a total waste of 30 minutes I will never get back. I was actually told by the representative to order the item at the higher price and call back after I receive it for a payment "adjustment". He stated if they denied the adjustment to send the item back for a full refund. I couldn't believe how ridiculous the customer service rep was. No supervisors available. He first tried to tell me that the promotion had ended and that's why the price was higher. That might have worked but the item was still listed at the sale price on their website. Totally trying to rip people off. I've ordered one other time and I am waiting for that order. I will be sending it right back to them. To many places to shop to deal with a company with deceitful practices.
Hello Dottie, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I bought several graphic tees from temu. I received my order's, the t shirts are not true to size, the shirts get wider, not longer. Can't wear the t-shirts out in public, they don't cover your belly. Very disappointed, I gave them a chance. Not recommended.
Hello Rachel, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I've been shopping with Temu for almost a year now. Yes, I was skeptical at first but when I received my first Temu haul and the quality of the items I had bought I was impressed with everything. It doesn't even take long to receive your order. I'm now on my 6th Temu haul i just can't stay away if isee a item on television from a higher priced company i just look it up on Temu and they have it for over 80% cheaper. They are 100% legit😁
I ordered from Temu at the beginning of December. I still have not received my items! Tracking still has yet to update! All it says is that a label was created! ZERO SHIPPING UPDATES! Received none of my items and spent over $100 on products! Will not order again!
Hello Ashley, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can further assist you. Best wishes, Coco
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Martelle, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). And if you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Temu team.