Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I love shopping with Temu. My only advice is to read the dimensions they post some of the pictures used exaggerate the size so that was in me for not reading. I enjoy receiving each delivery note it does take a bit to receive an order but that would be my only reason for 4 and not 5 stars. So many things to look at and choose at prices that make it affordable to purchase.
Items I ordered were good, and delivery was what Temu said it would be, but who ever delivered just threw it out the truck like a paper by the road of a 500 foot long driveway. I was at work, my neighbors thought someone threw out trash they picked it up saw it was a package and delivered to me when I got home from work.
Deliveries like that is just asking to be stolen.
Also I have lots of room for a large delivery truck to turn around at my home.
I will not order Temu again.
Hello Chris, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Your feedback has been well received and we’ll continuously improve customer experience. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. Best wishes, Temu team.
Please pay attention to the fact their "discounts" are false. I signed up with a $100 new app install PLUS 30% off (no asterisk, no caviete, nothing). Well, turns out the $100 off (shown as $100 off until checkout then called a bundle) which could ONLY total to $30 off no matter how much I spend. I asked customer service how I could possibly get $100 off and it was not possible because it was new user only. So, how exactly is there any way a $100 discount could happen? It can't. Also the 30% off maxes out at $25 total off... not 30%... just meaning UP to $25 off. I run an ecommerce company and would be ruined if I did this form of advertising. Its false advertising 100%. Their customer service is just a call center and say over and over that I have to SEARCH for the code/deal on their site to read about terms. Well, thats not really how that works. If I have to search each code each time before I waste time buying things it seems like a terrible cost benefit. Ill go with Amazon.
Hello Not, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com so I can help you investigate your rewards issue right away. Best wishes, Temu team
I've order a few times before and never had a problem with Temu. It's honestly an amazing app and it takes about a week to get to me. I have gotten everything I ordered for free just by playing there Temu credit games and by referring others. If you love getting stuff for a steal go for it and you won't regret it.
Hello Rebecca, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Most of their merchandise is laughable, most of it came damaged or broken, people pay attention to the measurements the pictures are deceiving, most of this junk is like miniature, the shorts for men have no zipper, I kid you not! The clothes are made with cheap material that will rip easily, I won't ever order from Temu again...period!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
On December 21st I ordered three products from Temu, my first time using this app. The items were delivered at my door on December 28th. That's totally amazing service, with a long Christmas weekend in the middle of those seven days that it took for the items to be delivered. I am amazed and very satisfied with Temu.
Hello Rose, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was reluctant to order because I have had terrible experiences with the many Chinese companies but this has been a win win. The biggest problem is sizing but I think I have mastered that and my past two orders were perfect. Have had no problems with out of stock and my items get to me within the advertised time. I really like this site
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
First time customer, spent 123.00 gave my e-mail and downloaded the app for 100.00 off they only honered 30.00 then after taking the cash from my account they suspended the order and wanted me to send photo of my bank statements... what? Said they suspected fraud? DO NOT waste your time or money for something to good to be true, they will take your money and then say it could take 30 days to see it back in account. I filed a fraud alert with my card issuer, rep told me I wasnt the first.
Hello, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. What you have shared is out of the norm. If you wouldn't mind sending us an email with your account details to our Temu Customer Service at rachel.zhang@temu.com, we would be happy to investigate and assist right away. Best wishes, Rachel
If the pricing seems too good to pass up, that is because the items are the same knock off items you get at a flea market. Some items aren't even worth the advertised price. This is definitely not the site for quality products
Hello Roman, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I am pleased with the items I have gotten from Temu. Prices are right, and items are as described. Definitely a great way to purchase meaningful gifts, for Birthdays, Fall, Christmas and more! They have very nice stuff. Something for everyone. Thanks, TEMU!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is great, done a couple orders already and everything has been as described.
There's extra games you can play to win free stuff too by entering these codes into the search bar
Farming game for prizes - *******
Fish game for prizes - *******
Cash prizes - *******
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
When I asked to cancel the order and for a refund, (the next morning)they said the charges were still pending so they couldn't do anything. Called my bank and have gotten credit for 7 of the 13. Should have the rest by tomorrow.
Hello Vera, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away. Best wishes, Rachel
I received my long awaited order from this company yesterday. I must say, they are master packers. The box was beautifully arranged, not a single wasted space between items. But let me also say, what a TOTAL waste of money on these cheaply made goods, no instructions whatsoever on things that need to be put together, not even pictures on the boxes...WOW, I regret spending my hard earned money on this CRAP I received. Nothing looks like the picture on the net...Save your time and money and skip this website...Order at your own peril...WORTHLESS JUNK!
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
TEMU is my go-to site these days for so many items...and unlike some reviews have said, they have EXCELLENT customer service! The chat function is the best way to go for customer service. Such helpful and uplifting people! I'm really, REALLY happy with TEMU. Sometimes the sellers - not TEMU - will describe something (mostly "stickers") incorrectly (they're just paper cutouts, not self-adhesive) so I have gotten refunds on all of those that were incorrectly described by the seller. Otherwise, every product I've gotten has been well-made, with good pricing. Most items are much less expensive than Wish or Amazon. And as always, it's free shipping! LOTS to discover here...be prepared to shop here a lot!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I finally received shipping info. It say your items are at airport?. No location mentioned. Then the next day. Your items departed airport. Then the next day. Your items are in customs. Well now there at an airport.! Don't know where., but my package is at an airport. And if it don't come within a window of a 5 day period. You get 5 dollars off, wow.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Made purchase and week later and today clicked the 'track' button' only to see my packaged was delivered to another city hundreds of miles away. On-line chat is bogus and will not refund my payment. Please beware of Temu, as I did not have a good experience with Temu...
Hello Tim, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
First of all, I want to say that I have no issues with Temu. The customer service has been great, shipping has been free, and they've been very responsible about communication. So why did I give them four stars instead of five? If you've been on the site, you realize that it is sort of a Chinese Amazon. They are some wonderful deals, but you need to cross check the prices. For example, there is a snowman cat bed going for $100, but the identical bed with the same brand is only $46 at Walmart. The game Rumicub is $47 on Temu. On Amazon, it's $15.00. Unless the deal is obviously amazing, I'd hesitate before purchasing. Sometimes you get a deal. Sometimes you get ripped off.
Hello, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I ordered 3 vegetable cutters for XMAS stocking stuffers. All three of the boxes came mutilated because of an improper shipping container. The choppers were delivered in an envelope rather than in a corrugated box. Luckily there was no damage to the choppers, however the containers (folding cartons) the cutters came in, look like something you might donate to goodwill. Not happy with the lack of concern over shipping methods with these items.
SMHART
Hello Steve, thank you for shopping with Temu. Your feedback is extremely valuable to us. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. We work with UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue.
I place an order. Very next day they created a USPS label but no package was submitted to the USPS almost for a week. It appears that they are selling merchandise they do not have or after placing an order they buy from their vendors in database with available inventories.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I wanted to return items. Printed label to be used by 6/26. Brought to ups on 6/26. They didn't issue refund and says because I didn't return to ups by 6/26. Have tried calling numerous times on been on hold nearly one hr with no luck. Chat doesn't work. Doesn't recognize the issue. They owe me almost $40.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 6-25 days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team