Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I just received the transparent microwave food cover that is pictured online with an orange plastic handle. This will be the 2nd item sent without a part (the handle is missing).
TEMU has some of the lowest prices online, but that comes at some cost; incomplete orders, the most annoying marketing, factory seconds etc.
If you want to be confident of what you're getting go elsewhere. If you're curious and don't want to risk any serious money TEMU will scratch that itch.
Quality of items are often cheap and defective. Fine to order disposable items like loofahs, hand towels or socks, but everything else looks or feels like cheap knockoffs. Poor customer service and unreliable courier service. I once called and the phone was on hold for over 4 hours before I was disconnected. Twice, the courier delivered my package to the wrong location even though I've had no issues receiving multiple other packages from them and they've refused to reship or refund or even provide credit for the loss of my items, claiming they are not responsible for the items once it ships.
Hello Fanny, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
At first I was skeptical about this company because of the price for their products. But after my fist order, I was hooked. The quality of products are top notch. The products come timely and when I was not satisfied with the product because it was the wrong size, returns were easy. They gladly send a return label so I can send the product.
Will continue to order from this company.
I work at the YMCA and I often order toys that I use as prizes for my kids.
Hello Mila, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I'm very impressed with Temu and the items i purchased were what you'd expect unlike wish. Their delivery was on time and i could track my order. It delivered pretty quickly unlike wish. I will definitely order from them again in the future as well as turn my friend and family in to them. I ordered more items but didn't take pics of all of them. Thanks Temu!
Hello Casey, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Pathetic 3rd class products.
Really pathetic service as well.
Have been requesting and following up with them for last 1 week for shipping by 11th day max while the order was submitted like 2 weeks ago.
Spoke to customer care they say talk to UPS and UPS says they don't have the package yet. I did this exercise for like 3 times and all the time same response. They dont even help to cancel the order...
Very pathetic on understanding on customer's urgent even if you want to pay extra for early shipment.
No such way to expedite the request
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
You get what you pay for! The quality of most items - very poor. So if you're willing to accept that you are NOT going to be receiving anything that's worthy of a bargain steal then go for it. It's a sad state of affairs at TEMU. Between their constant promotional messages/emails, lack of customer service, sub par items and difficult returns, I'm taking my money elsewhere!
Poor business operations, I don't see TEMU sticking around for too long!
Hello Sanya, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I received two separate orders, some of the items were duplicates and non of them measured up to the quality you described. I see from other complaints to the Better Business Bureau that the other customers have been very unhappy with the products received. I spoke with a representative by the name of Lynn who apologized for my unhappiness with the product and advised that she should process a refund for both orders and that I did not need to return the items. Since that conversation, I have spoken with several other representatives, two of which were rude enough to hang up on me,one was a supervisor name Rose. I am therefore registering a complaint with the Better Business Bureau with regard to such shoddy business,
Hello Blanche, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can help you to resolve this issue as soon as possible. Best wishes, Coco
Yes I ordered somethings from them.They delivered some but they started lying about leaving me my skirt and phone purse on April 22nd 2023 when I was home all day they never came.
I contacted them they said I could re order so I did.But just now they contacted me to write a review on the skirt I reordered I don't have it!It's their way of letting me know they won't deliver it too.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact me at rachel.zhang@temu.com so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I discovered Temu in Feb. 2023. Since then I have ordered 94 items over the span of 4 months. Shipping has always been on time ( 1-2 weeks) with the exception of one order which was one day late and I received a $5 credit. Everything I have received is exactly as described. I have had no issues whatsoever. For those that have complaints, you need to read the description of your item in its entirety to ensure you know exactly what you are getting to avoid any disappointments. I have not had the pleasure of needing to contact Customer Service but so far I have been treated as a valuable customer. Don't pay any attention to the negative reviews.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered 10 items from Temu, lord have mercy all 10 items were absolute garbage. The summer dresses looked nothing like the picture and the material is not breathable it's that super cheap fabric China is using now. I couldn't get past the toxic smell of the clothes and shoes! Don't waste you time or money. SHEIN is a lot better and they're quality is questionable.
Hello Sylvia, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ive bought some good stuff & some very bad stuff. They refund your money without having to ship back. The major problem is the automated custmer service if you have a real problem. It is an absolute nightmare for this reason I would proceed with caution. I will not recommend because of this reason.
Hello Heath, thank you for shopping on Temu! Your feedback is extremely valuable to us. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, and our customer service team would be happy to assist you right away. Best wishes, Coco
This company is in the vein of Wish.com and Zulily.com but newer. I have found and ordered several items from this company and have No complaints. The items are sourced from somewhere in Asia (no extra bells and whistles) or frills), but cost less without the cheap thrills of other sites. For example, I ordered some knit running shoes and they were well made, shipped immediately and are fashion-forward. The pricing was unbelievable. Don't get me wrong, I truly enjoy my designer brands... But Temu got me without, designer name brands but quality of construct and appealing designs. There is everything from clothing to household and technological products to choose from. Incentives and discounts galore... And since, it's the latest money saver out there...I recommend a visit to Temu.com
Hello JL, thanks for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
I ordered a ton of stuff last week 06/02/23 and received every item today 06/05/23 via dsl. Order and sizes were complete and correct. I immediately tried everything on and all items fit and look as expected. What wasn't expected was the quality, as I expected it to be poor. Everything was great and was no different from what I would get at a retail store at 1/3 less the $. It's fast fashion, if you love it, take care of it. I ordered from Shein 2 weeks ago and haven't received one item as of yet. TEMU has a huge fan!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
My order in April of 2023 was perfect. I didn't have any shipping delays, they sent me all the tracking information. The pricing was accurate. However, the order of the CPR Mask/choking apparatus was flimsy. I sent it back and they were very prompt in refunding me the price. The two dresses that I order was PERFECT. Not a problem at all. My only suggestion when ordering online is take more time in finding the fabric for every dress, every shirt.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Clothing was very poor quality. Didn't look at all like advertised. Every item I got I hated. I ordered jackets a purse and multiple outfits for my childern and all of it was ugly and very thin. The colors were dull as well.
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
I brought 10 jackets and its too cheap looking not like photo shows. My problem is that they dont give you credit back to my card but they will keep this credit in there account balance me to buy again. No interest too buy more items because the quality problems. How I get my credit back to my card?
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
What happened to my 30$ credit I won? It vanished. Called and spoke to chat and got the run around and no 30$. What gets me is i was told this offer is for new customers...then why was thr wheel offered to me as an existing customer? Lost a good customer! Back to Amazon I go.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I decided to order something I wanted but not to expensive, to make sure it wasn't a fake company. The items are so cute and I'm excited to give them at Christmas, I just have to buy the wine, lol. An added surprise was included, 3 gift cards. I will be ordering from Temu again. Also, it came in in 7 days, not as long as I thought.
Hello Becky, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
To avoid at all costs. Plus they control what ppl say about them and will request removal.
They already tried to block my Instagram for saying that their app is spamming my phone which is true
Temu reported my review which will most likely be removed soon as it is a dictactorship and they do not accept feedbacks as the video I show it is not enough of the spamming this terrible company is doing and the data has breached. Horrible
Hello Loren, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I placed an order for the 1st time with temu. Order was received quickly without issues. My second order placed at the beginning of May has yet to be delivered. Agents of temu are useless as all they do is blame the postal service. I would highly recommend that temu be avoided cheap products are not worth the frustration and time wasted when orders are not delivered as expected. One last thing, five dollar credit for my shipment being late. I find this insulting
Hello Thomas, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If there’s anything we can help you with, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team