Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I ordered a set of curtains to finish off curtains in living room and other things. I rcd some totally different stuff. I told them and they said they checked with warehouse and they sent the right order. I never got my order or a refund.
Been using Temu since I saw their ad on Superbowl Sunday. I've put in about 10 orders with no problems. I primarily buy jewelry but I've ordered some kitchen items recently and I'm happy with all of my purchases. Temu keeps you well informed as to the status of your order and my orders have never been late. The jewelry I've ordered get so many compliments and when I tell them what I paid…everyone is amazed. I highly recommend Temu, I've never been dissatisfied with anything I've purchased. It's like Christmas morning when that orange Temu bag arrives in my mailbox.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Purchased 4 clothing items, a cat scratcher and small kitchen mat. Opened package and every single one of those items had a very strong chemical smell similar to freon. It was terrible. Also, items are very poor quality. I won't order from Temu again.
Hello Lisa, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I shopped on Temu couple of times. Their shipping is slow and product quality is a hit or miss! For returns, I chose to get credit instead of refund which I know now is a terrible mistake! I accidentally deleted their app and when I reinstalled I found my credit balance is zero! I have tried their on line chat ( useless robot rep repeating the same Q&As), their credit balance recovery options (email or phone, nothing works), called their customer service hotline (on hold for hours, no one answered), so basically Temu stole my credit balance of $17+ and I don't know how to get it back!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I really like the experience of shopping here. Most of the products are outstanding and the no hassle return policy with great customer service is outstanding. I will invite others to check temu out. The only issue that I've experienced is with the spin for discount always pops up but is null and void for customers already participating. Then there is the invite one where you invite all of your friends and family from social media but never get enough to receive the promised free gifts selected, not satisfied at all with that one a lot of time wasted.
Respectfully,
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
All of the products we've received have been of good quality and very inexpensive. LOVE the FREE SHIPPING. One item was not Internet compatible and I called the. And they gave me a credit (offered to return $ as well), and didn't want the product back. Very good customer service. The only thing I think they could do better on is description of products. It's not very much information sometimes. Clothing sizes are iffy at times. Ordered 3 tops, one fit well, one was a little too tight and one was too big. All were supposedly the same size. Overall, we are very satisfied with Temu.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I mean…its kinda hard not to XD and im not really complaining abt it. Its super easy to find things that u probs dont even need and it doesnt help that similar items pop up in ur home page that just look too good to pass up on. Idrc if i buy too much tho bc the prices are so low that it feels like im getting a bargain for them anyway
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
When I placed my first Temu order that order came so fast it was unbelievable even quicker than things on Amazon.So then I placed more orders this was about 2 1/2 weeks ago now all I get is a lot of notification spam them apologizing of their delay and things that should be on stock out of stock because they have waited to long to send my order that the product run out of stock.Who in their sanity wants to have this kind of shopping experience is super frustrating.I don't want to pay to be annoyed and frustrated.Yet I see all the free loading YouTubers being served so kindly yet they are getting free things while I am paying for my orders I have to wait while others (free loaders) get their order first.I don't think I will be ordering from them anymore and that's how you loose customers.
Hello Nancy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
Temu really has one of the best product selections I've ever seen on an online shopping site plus they give crazy crazy prices and free shipping like….what else could u want (aside from faster delivery teehee). At first, I was a bit overwhelmed with the interface of the website but then i eventually got used to it and was like hey this is temu trying to give you the best of everything.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu offers good quality product but they also give customers the best value for their money. More often than not, there's free shipping across all orders and items on the website, but customers can also easy return products that they didnt like with Temu's purchase protection program. Transactions are very fast and secure and theres always a customer service representative ready to help with problems. Apart from the very affordable price, Temu also gives customers much much more
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered 3 items for $7 last month. Still have not received them. Tracking says my package is sitting and waiting to be picked up since 5/23. When you try to get answers, all you get are pre-written responses. I want my order cancelled and my money back! And. I was unaware that their items ship from outside of the US…. I wouldn't of done business with them, had I known! Beware buyers!
Hello Darlene, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
First order received but it was delivered to the wrong unit in my building. Checked the address label and it's correct. Had a kind neighbour not taken the time to bring the package delivered to their unit, it would have been lost.
I've confirmed with our video doorbell the package was not delivered to my door and have footage of the neighbour placing the package at our door.
I'm not happy with how the delivery has been poorly executed.
Hello Janet, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We appreciate your patience while we looked into the issue. After a thorough investigation, we found the package was delivered to the correct address. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind providing us with more information, please email us at rachel.zhang@temu.com, we would be happy to investigate and assist right away. Best wishes, Rachel
I have heard a lot of things about temu and none of the things was true I have received every single order plus my refund on my items that I didn't need or didn't want or I didn't receive they have always accommodated me myself and my son loves shopping from temu. I highly recommend that this app to everyone I have purchased over 20 times and received every last item thank you Temu.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Trusted friend said I should TEMU. Was skeptical but I gave it a try. Delivery time was long. When product finally did arrive the packaging was inadequate, as such the box was damaged and so was the item. I don't even think I want to deal with whatever return process they have. Just chalk it up to a lesson learned, Don't Shop at TEMU.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They use the worse delivery company going, they are no help. My parcel was "delivered " to my house was actually left outside my door for everyone to see. Someone stole it and I tried either getting the items resent or a refund they didn't do either, so I'm out of pocket and out of items
Hello Elizabeth, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I ordered several outfits and before they shipped and label was created I advised them 7 times they were mailing to wrong address and person they refused to fix order refund and or replace items they mailed to a completely different state and person id never order from them again!
Hello Nika, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've technically seen ppl receive items from this company but they constantly try to give u "free" items or "gifts" that u have to invite like over 20 ppl to get anything. It's a bunch of BS! I realize they're supposed to b "free" but I'm not doing all ur marketing for u to "maybe" get something. After doing all that, I still didn't do it in time, so I got nothing. How convenient. So they got all my referrals but I got nothing, funny. No wonder they have an average score on BBB but it should def b less. Sorry I can't base my review on actual items. I would if I had ever received any
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
No policy for refund item… looks like it depends to them they want to refund the money or not… recently I return 4 item but only get money for 2 item… after waiting 1 weeks they said they didn't fouothe 2 item which was more than 150$ value…. This is either Canada post/ temu warehouse fault why should I loss my money… every penny matters… very disappointed.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I first ordered small items for the kitchen (gadgets only, e.g., onion slicers, etc.), then slowly moved up to shoes -- surprisingly comfortable and nice shoes, next to electronics (sensors, night lights, etc.), now I am doing hard ware.
In general, very happy with the products and service. I had to return a pair of shoes -- they were a bit tight at the toes for me. Got refund to my credit card right after they received the shoes back (they sent me label to use for sending shoes back). For another item that didn't quite work as expected, I was advised to just keep the item.
Over all, extremely happy and will use them again and again -- replacing Amazon!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Temu is great for cheap stuff but I ordered a high ticket item and had to return it. They won't refund my money bc they say they didn't receive it. They got the other items I returned in the same box. They tell me they didn't.
I totally lost all trust in Temu. STAY AWAY! Now I have nothing plus I'm out the money.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dee, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team