Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I watched the ads for a long time, and frankly didn't trust them, which is ironic, considering their advertising line about how the deals are real. Finally, an item came along with a special price for first time users. I decided to gamble on it. Lost that gamble. Their system is broken somewhere and the item I clicked on, and supposedly went in my cart but didn't, before the registration process. During the process I ended up ordering two more items, but was never given the chance to check my cart. The original item was not ordered. I then went back and ordered it but didn't get the promised price. Total elapsed time was 11 minutes. Contacted customer support and talked to a Jasmine. She was unrelenting and didn't care. I will never trust temu again.
The products are cheap but lack quality, it smacks of cheap plastic goods from China. The shipping took awhile, maybe 10 days but it was free.
It might suit some people, I will not be shopping there again.
Hello Leigh, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I probably have over 20 orders already with them... Though some items are just disposable, most are well made with an unbelievably low price. PLUS - shipping is FREE... Shipping is not overnight but it is quick! Excellent selection on just about anything!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm liking the prices, delivery and quality of their products. The clothing has all been true to size. The return policy is fast, easy and free. The fabric bins for the closet, WOW! I recommend this place, and have shared with many.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Don't get me wrong, for the most part, I like my items some are super, super, cheap,cheaper than dollar tree. Temu, customer service is horrible, you don't get to speak with anybody just an automated typing service, so basically no customer service, just an automated response of someone typing the same thing over and over with no resolution of the issue., I was told, they're going to connect me somebody that can help me, which that NEVER took place they, sent me coupons that are not valid and they're not expired, they just dont work. I've only shopped twice,I had to return some shoes that were too big which it was my fault, I got half of order in 7 days I ordered a half size up similar to Shein, things do come quicker customer service is no customer service.Still no help with my problem, so my issue is not resolved guess they don't care and I did not get my free gift that was supposed to come with my first order of over $40
Hello, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. Please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 for help with any official Temu account orders. Best wishes, Coco
This is just a review based on my first experience as i have not received my items yet. I first heard about this new app from a friend of mine. I was skeptical on trying the app as the reviews are mix but i was surprised when i downloaded the app, they are very easy to navigate and the price are really, really affordable. I just made my first purchase and got free shipping and also extra 30% off with $19. Waiting for my package to arrive on Jan 20 and they wrote upfront if its late they will give me $5. I don't need the items on a rush so i don't mind the wait as long as they are friendly on my pockets.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
So I recently tried Temu and tried to get their 2 free gifts by conning 8 different people to sign up for the Temu app. I actually achieved that and then Temu promised to ship...but then the message came the shipment was delayed. They gave a $5 credit for the delay BUT you need to have a minimum order of $20 to use it. Finally I received notice that may package had been delivered, but it had not. When I notified them about this they said they would re-ship but because one of the free gifts was out of stock they would not re-send that. So, would I trust them to really send something if I actually bought it. Nope. They also clearly are happy grabbing personal information from others too, which suggests they would not be careful of my private information. Ultimately they are not worth it to me.
Hello Kris, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I have put an order for the first time and my husband was concerned from the very beginning if we are gonna receive our Package or not. Well guess what his intuition came true. I have been tracking the package for long and it didn't move from one stagnant place for so many days. Approached temu rep, he said I have to call the delivery services myself and upon arguing he said he will inquire on my behalf. I really wanted the stuff that I ordered but I am highly disappointed and now I asked for a refund because I am done waiting. Want to place another order but I am not sure if I should do it or not. It's been a month now since I placed an order. It's a great value for money but it is not worth the wait.
Hello Sanober, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Not really sure if the thing i got was exactly like the one in the picture but i still like it anyway :) It fits really well at the top and the bottom part is kinda loose. Also vvv easy to pair with almost anything so you can wear it casually or dress it up.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered twice from this company first time I did not receive the product. They did issue a full refund second time the packaging was so bad that the box containing the product was badly damaged. Had to return it and I'm still waiting for the refund.
Hello Paul, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
At this writing it has been 4 days since I called about wrong items that were sent to me. The day I called I was told a ticket was created and a supervisor would reach out in 24 hrs. Everyone knows that is a lie. So I reach out via FB messenger. Only to be told that they are urging customer service to reach out and be patient. Day 3 nothing. Today is day 4 and I have heard from no one. They still have my money and I still don't have the correct items. 4 days is too long for a supervisor to reach out and see if they can reship my order. I have never encountered such horrible customer service. I am done shopping with Temu.
Photo indicates what I received. I ordered 2 sets of tarot cards.
Hello Deanna, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this for you right away and help you find a resolution. Best wishes, Temu Team
Temu owes me refunds from merchandise that was sent back to them. Their customer service department is Horrible. Be aware when returning items as they will try and say they've issued you a refund when they haven't. I use to order from them at least once a week but I stop. Also a lot of the merchandise is cheaply made especially the jewelry tarnishing after 2 or 3 wears. They kept my refunds of $32.71,$17.95 $ $7.88. I've had to file disputes with my bank
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Given the mixed reviews for Temu, I decided to do a test run: I placed a small order and paid with a major credit card.
The 10 items I ordered were delivered exactly in the middle of the stated delivery date range, and 9 of the items were exactly as pictured on the site, and exactly as expected. The single 'off' item was only slightly different than shown.
Based on this experience, I'd order from Temu again. But not for expensive clothing, or electronics.
Maybe I got lucky? Or maybe some people's expectations are too high when ordering from discount sites.
Actual products aside, I appreciated that searches opened up for items almost exclusively to the search term (unlike Amazon, where a specific search often includes wide outliers).
I don't appreciate the daily emails from Temu, but they're easy enough to delete without opening, or cancel.
Hello Charlene, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Overall, Temu shopping was an excellent experience for me, and I will definitely come back in the future to make more purchases. Temu is a fantastic online shopping site that I wholeheartedly endorse to anyone looking for one.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered from Temu a lot before because the stuff was at a good price and the shipping was good. All of a sudden some piggy ship got involved and all 7 packages they have I have yet to receive. I've contacted them and have yet to email me back let alone update the system. After I get all my $5 late fee credits I'm deleting this app.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I really enjoyed purchasing products from this company. Unfortunately they are using UPS and in the state of Missouri UPS is awful to work with especially in the Springfield and Branson area. They do not care about their customers. They are rude and blame the customer for not being there when they deliver a package. I work just as most people do. I will not be ordering any more from this company as long as they use UPS for delivering methods.
Hello Dusta, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to contact us via: https://share.temu.com/NWGRVrrOSMA. Best wishes, Temu team
I ordered a pack of various items 2 times. I received my both packs within 8days. All items were just as described and shown in photos. Temu sends you day-to-day shipping status which I found useful because I could guess when exactly I was supposed to receive my order. And I guessed right! In general, I keep ordering to Temu. It's my best online shop.
By the way, I'm living in the Netherlands, and it takes 8days to get your pack from China (if not express)
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had heard good things but my first experience with Temu will be my last. My parcel did not arrive after weeks of waiting and I have been told a refund will be issued and 'if my parcel eventually arrives' I can keep it. These items were ordered in November for Christmas and now I do not have time to re-order from another, more reputable company. Customer service was also terrible. No actual assistance just cut and paste responses which didn't actually help.
Hello Paula, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I have placed many orders, and everything's been great. I've had to send some things back and that was very easy to do. Somethings they refunded me my money, and said I didn't need to send the item back. I've had no problems with them.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I really can't buy anything unless I have 10$ or more worth of things in my cart? That's stupid, I found what I needed and don't need more things just to buy to get the one thing I actually need. I'll pass on this site.
Hello Bia, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!Best, Temu Team
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Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team