Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
They want you to over load people with invites.They say you win free items.You can spam people and make them mad for days on end.But you still are going to come up just short of being able to get free items.
I bought two of their surveillance cameras they were both junk they will not stay connected to the ior the Wi-Fi or the Bluetooth I try to insert one of the memory cards it will not go in because the hardware on the inside of the case of the camera are not even lined up very cheaply made I purchased several different things from them and I will not ever purchase anything else it is a waste of money a waste of time go to Walmart and get your merchandise because you're going to get better. And once they get your phone number and your email they do not stop trying to contact you to buy more of their products it's very annoying. They act like they're giving you a prize bonus the price bonus is no more worth what you can go into their website and get the same thing for the same price. They give you a little price bonuses 4 cents 6 cents but when you try to actually claim it to use it all of a sudden now they can't find your account or it's impossible to use. I honestly feel it's a scam.
Hello Douglas, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Packaging was torn in shipping children chart was damaged poor quality of puzzles will never order from this site again they lure you into buying by low price but really bad quality worse than dollar store...I could have purchased 225 items from dollar store. 64 items for $264 average cost of items was $4.125 rip off
Yes I am upset for wasting my money. It is so true that Temu advertisement fools many people.
Hello Rubina, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Not my first time buying from Temu and everything Ive bought were pretty good imo but one thing to keep in mind is that the delivery takes super long like 2 weeks minimum. Don't have a problem for it personally but….maybe dont buy anything that you need asap lmao
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Decided to give it a try after looking into the negative reviews because the price is really great for something I needed/wanted. Everything came it in good condition except 2 things not working properly and I got the refund. My inbox was filled by their emails everyday in the beginning but now only got emails that's related to your order/delivery updates. All you need is to change the notification setting. I don't really want to bother my friends so did not do any referrals but still getting free gifts by purchasing stuffs and playing Fishland and Farmland game at the same time. Already won 9 free gifts in 2 months. I hope Temu will keep adding new products especially for my kitchen collection such as wooden bucket for tofu dessert…
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
If something is wrong with your order they will simply delete your account-I know...
I ordered slim jeans and got "parashute legs"-said they'd get back to me but my acc't has been deleted.
Im out $29.68
Hello marc, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Their service is very poor. You order item and if they can't find they cancel it or don't care to inform you that
It is out of stock
Delayed shipping
Charge your card right away but then you have to fight for credit if they don't ship
Merchandise is very poor quality and what it is in picture is not in reality
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is a good website. Most of their stuff is legit. But things might be smaller and low quality than shown on the app. It takes so long for it to deliver and the free gifts thing takes so long and it's a waste of time. I have done it so many times and never gotten anything for free there. Most of the part it's good. But I'm so frustrated that they are not helpful with stuff we don't know.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
They are from Boston selling things from overseas, cheap price but takes up to 14 days, some sellers are not perfect hence i did refunds for those, other than that no complains, just will be more careful when i look at sizeee
Hello Leornard, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Nothing 3 weeks! Then each order give you a free $5 for being late try to use it! Hope I get something! Spent $150 hope my money not gone! Temu blames laser but they don't have it! And no way to contact sellers!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Very satisfied with this company although it takes 2 weeks to get order it's well worth the wait the quality and prices are great having 6 grand children I can now afford to buy more clothing m ascenzo
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I've read the reviews, although I haven't tried to return anything, so far my experience has been great. Shipping has been spot on, for me a day or 2 early. I have ordered lots of products. If you read all of the description of the product you shouldn't b shocked if you get something small, they do tell u sizes. However, clothes and shoes r not to size unfortunately, that's why only 4 star. Big women's clothes need to go one size up from what you wear. I am a 2 x, but have to buy a 3 x. And some tops r smaller up top, but I'm also a size d, so I'm bigger also. Amazon lies about sizes too and Amazons shipping is now taking longer even as prime. I'd rather shop with Temu for the great prices. And those saying cheap material. Well look at how much your paying. If it's too low then you know it's made with cheaper material and u Can't expect to pay $5 and get a product worth $50. Oh and my coupons always come off, so far anyway.
Hello Lisa, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Lower quality products, horrible customer service, you only get the credit refund in your temu account, not money back to credit card account.That's not American style.I don't want buy anything from there again
Hello Kevin, thank you for reaching out. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need any further assistance, please contact us any time through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
Its hard when your kids are super picky about what they eat but getting them these lunchboxes was a great idea without spending crazy money and you know how fast kids change their mind. Kids love the blue color so far, comes with a handle. I don't know if its because the presentation is better or what, but they've been more excited eating their lunches at school.
Hello Sam, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I ordered a bunch of clothes for school and some gifts for my brother and aunt, and i've been waiting since the 17th. I know shipping is around 7-15 days, but it hasn't even been shipped yet and the delivery date was supposed to be between today (february 28) and march 4. I can't imagine it'll be here before march and i don't really want any money or credit back, just the stuff i ordered because it meant a lot to me. I loved the experience with this app and the shopping spree, but i'm a little irked that costumer service won't help me at least figure out where it is. I have no tracking information except for that it's "preparing to ship", and it's said that for several days now. Hoping something changes soon :(
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (rachel.zhang@temu.com), or call us (1-888-495-8368) so we can further assist you. Best wishes, Rachel
I have only had positive experiences with Temu so far. I've probably ordered there 8 times already. I have always been satisfied so far! You should be aware that if you buy Bluetooth headphones for 3 euros, you cannot expect the quality as with items from A... etc etc.
Complaints have gone well so far. Always got my money back straight away and was often allowed to keep the goods.! The most important thing is, when I finally entered the codes ******* and ******* in the search bar, I was really surprised. I not only received credit, but also great rewards:)
#I#am#with#team#temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I like Temu so far has been good experience doing almost all my holiday shopping on their app store. I have found excellent bargains for items that cost twice as much at other online retailers. Extensive variety of household, beauty, clothing, accessories, office, and decor items. Shipping delivery and customer service has been all around excellent as well. Watch the sizing of clothing as it can be smaller than typical USA sizes.
Hello La, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Do not purchase from Temu. It is a Chinese company using 31 St. James Avenue Suite 355, Boston, MA as their USA address. Phone *******368. All inquiries are referred to www.temu.com/support-center.html. The quality of the products is extremely cheap. Support center inquiry requesting a return label is "we are working on it" and you will receive a return label within 48 hrs. You call 48 hours later and again told the same. After several contacts with the company, I am filing a complaint with MA's Attorney General's office and disputing the charges with my credit card company.
Hello Dawn, thank you for reaching out and we are sorry for the inconvenience. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn’t mind sending us your order IDs, please email me at coco.zhang@temu.com so I can help investigate these issues right away. Best wishes, Coco
I've been buying stuff on Temu for a few months now and im still amazed at how much you get for your money. Products are already crazy cheap, but Temu also offers free shipping on all orders, a lot of sales and discounts that cut down prices even more and amazing aftersale services in case you find some issues with your product. Temu is reliable and legitimate and am super glad that i stumbled upon it
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I've ordered a couple of items from TEMU. They took 10 or 11 days to arrive, which I consider very fast when ordering from China. The items were exactly as described in their postings. I have no complaints.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ellen, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team