Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
They send you items that you didn't order. Then, when you contact them and tell them, they respond with, "According to our warehouse, they have shipped the correct items, and this issue is now closed." So you are essentially out of luck.
Then they harass you for your phone number only to sell it. I used a free number for them because I didn't trust them. I never received spam calls until 5 hours after Temu got this number, and now I get calls all the time.
I know what I'm getting when I buy from sites like these. I've never bought anything extravagant. But felt like I made out like a bandit for Christmas. Great for buying stuff for arts and craft, little figuring, tarot cards, bracelets, stickers, stuff animals and luv the prices on mirrors bought a bunch of those.
I'm not going out of my way to buy a 1000+ dollar wedding dress for 35.99 and think I'm going to get something good. Remember you get what you pay for.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I placed 2 test orders with Temu with zero issues. However, the next three never arrived. I did get a refund on one.
I think they are leading up to having a lot of people's money and they won't provide the items ordered.
Hello Sonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I recently looked into to temu and thought it was going to be great. I bought a bug repellent and an air purifier. For like 16 dollars. To good to be true. The air purifier came in pieces with zero instructions in English. These are extremely extremely cheap products just to get you to buy from them. AND! If you think for one second your going to be the one out of ten a day world wide to get a Nintendo switch for $7 dollars... You're image to believe that. Nintendo's company would NEVER let that happen. This is a pure scam out right
Hello Travis, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
After placing an order with temu someone tried to log into my bank account. Luckily my bank noticed suspicious activity and locked my account. After this, I saw on Reddit that I am not the only person this has happened to. There are many people comparing that after after making a purchase with temu, they noticed fraudulent charges on their accounts. If I would have known this prior I would have NEVER made a purchase. So be aware that your information is not safe with them.
Hello Macy, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any other concerns. Best wishes, Temu team.
The thing that has aggravated the most is the invite others and get free gifts... myself and another member invited for an hour...it just kept asking for more... I won't be bothering my friends anymore.
Hello Lawrence, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. We would be happy to further assist. Best wishes, Temu team
Ordered multiple items including some shoes and clothing. While I haven't tried out the other items yet they appear to be in good shape and good value but I regret ordering the shoes and clothing as all was too small. I won't be ordering these items again as I spent a fair amount of time insuring the the size I ordered as correct and I've not had this problem with other shoes or clothing purchases so if you're going to order clothing or shoes from Temu make sure you order at least a few sizes larger than what their descriptions tell you.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am a very dedicated Temu customer. I have been pleased with the quality and price of all the items I have purchased. I also love that they honor their promise of a $5 credit when my order is delayed. In the beginning I mainly bought items under $1 (I love kitchen gadgets and cleaning cloths). However, I have recently bought some dresses and household items and have been extremely pleased. My only complaint with Temu is that I found a dress that I loved and planned to buy one in every color but they discontinued the dress after I only had 3 of them. Many of the items I have purchased are also available on Amazon for double or triple the price for the exact same item. I will be a customer for life as long as the continue to offer great prices, quality and service.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
I have ordered from Temu on several occasions and never had a problem with the delivery or the products that I purchased. HOWEVER, the last 2 orders are being delayed and one of them has a product that is now out of stock. If it was processed and shipped on time the item would not be out of stock. Seriously considering not ordering from Temu again. NOT a happy camper. The $5 credits are ok but, if we pay for something we want what we pay for not a credit to use and shipping will be delayed again!
Hello Felecia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I am on the phone with customer SVC who even though they still haven't delivered my order after 2 weeks won't refund my money, mark Irwin in case a temu supervisor sees this, I want my money refunded now this app sucks never use it ever.would have gave neg stars if possible. PO**************003
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Watch out when it looks too good to be true it is.
Downloaded the suspicious app and placed an order. I get order confirmed track the shipping and a day later "order canceled" for "suspicious activity on you payment". I re-order it asks for a copy of the CC with last 4 digits. Order gets confirmed then gets cancelled for "suspicious activity". What is "suspicious" is the app and everything. I don't know what they do with the order info. Apple Pay. I also tried to pay with pay pal. App requires your password for PayPal i.e. Does not link automatically to PayPal as legitimate vendors do. BE CAREFUL! STAY AWAY!
Hello Mona, thank you for your feedback! We are sorry for the inconvenience caused by your canceled order. We have detected unusual activities on your account. To protect you, we have temporarily placed your order on hold. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at wholesale prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at taylor.wu@temu.com, I would be happy to look into this and help find a resolution for you right away. Best wishes, Taylor
Temu uses an unreliable delivery carrier that leaves packages without so much as knocking on the door or ringing the bell. They don't even send a text message. Twice my packages have been stolen because the package was left in the hallway of my apartment building -- while I was in my apartment and could have take the package from the carrier. I will not shop Temu anymore, because I have no confidence that I will actually receive my purchase. The choice of carrier is Temu's, not mine, and they are responsible for this problem.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
This site sucks, they sell their stuff for dirt cheap because its all crap products that nobody would be even if Walmart carried it, They dont give you a full refund on the products you buy. All in all you should just skip this site and find something better
Hello Kendra, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund within 90 days of purchase. Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. We offer a free first-time return for each order. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. If you have any question about your refund amount, could you please reach out to me at evelyn.yu@temu.com? I would be happy to look into it for you right away. Best wishes, Temu Team
I give Temu 💯 for their products and delivery and prices, but there so called free gifts by playing fishland and farmland is loser,i am yet to get any gifts despite spending hundreds of dollars and continually playing their Games and referring friends etc,very disappointing,i am actually going to write them and complain
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
From November of 2022 to Dec of 2023 I have bought 21 men's tops(great prices). Out of the 21 I have only kept 4 and threw the rest away. The rest either had a horrible fit, lose in places I didn't even know a top could be lose at, or felt like I was putting fiberglass on. Electronics, I don't know how much I have bought but none of it worked or didn't work right, trashed. I have bought sweat pants that I have kept, a little long but doable. In all, I've only kept about 20% of what I have ordered. Not worth the savings because you're not really saving, just wasting money. I won't buy from them again.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very cheap,but quality is better than you would think, customer service is quick and fair.
Delivery is usually around 10 days which is better than their competitors.
I use them all the time.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I don't normally do reviews. But in my opinion, which may count or may not, TEMU is a good website. The key to be successful is not binge buying just because it seems cheap. Do a little bit of comparing, checking, etc. I have been a customer since Jan 2023, and have not been disappointed. True, few orders seems rubbish but the inconvenience is little compare to the benefits you get. The customer service is excellent too. I will be using TEMU again.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I thought this was a wonderful place to deal with but I was wrong. The description on the products does not give a clear picture of what you are buying and secondly the shipping is always late. They actually ship the items very late and the delivery date on tracking the item keeps on changing. Shein delivers on time but I still think that no one can beat the delivery service of Amazon and Walmart.
Hello, thank you for sharing your feedback. Customer satisfaction is the most important to us and we are constantly striving to improve. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. We try to be transparent about when orders can be expected to arrive. So, on every product page, you will be able to see the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. We greatly appreciate your patience regarding the shipping delays. We hope that we can continue to provide the best experience for our customers. If you have any concerns, questions, or issues that you need help with, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have ordered several items from Temu with no problems with quality of merchandise or with reasonable delivery times. I will continue to buy from them. My latest purchase was a 3' railing barrier that I used to keep wind off my duck coop. Really pleased with it.
Hello Darlene, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I watched the ads for a long time, and frankly didn't trust them, which is ironic, considering their advertising line about how the deals are real. Finally, an item came along with a special price for first time users. I decided to gamble on it. Lost that gamble. Their system is broken somewhere and the item I clicked on, and supposedly went in my cart but didn't, before the registration process. During the process I ended up ordering two more items, but was never given the chance to check my cart. The original item was not ordered. I then went back and ordered it but didn't get the promised price. Total elapsed time was 11 minutes. Contacted customer support and talked to a Jasmine. She was unrelenting and didn't care. I will never trust temu again.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your feedback and we are sorry that you are experiencing difficulties with your orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Temu works closely with its network of merchandise partners, manufacturers, brands to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can investigate this matter for you. Best wishes, Temu team