Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
The free gift chances are rigged and a waste of time just buy what you want because it won't let you win all 3 gifts or any of the gift cards just using us to get people names and information I ordered 7 items and it keeps saying I ordered one item
Hello Felicia, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com so I can help you investigate your rewards issue right away. Best wishes, Rachel
Made purchase on December 4th and never received goods its dec 20 th already, on the top of that, instead of issuing refund to my PayPal account which i used to made purchase, temu issued credit to my temu app ( they want me to spend the credit money for the product they never delivered on first place). Very dishonest business practices. Buyers be aware. Scammers at its best.
12/25/2022
Finally, they resolved the issue after few days. But never again shopping with them.
Hello Fazal, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
I changed my comment on company because in that time I wrote with an angry mode. I hope my message already received them correctly to take feedback to improve themselves. I liked their establishment. Sometimes I got so many notification, I changed my setting, it became fine then, and only those non working gift should be removed from system, it consume so many time, and sometimes not working especially free gifts that need energy to collect, totally was not working in Any, all the rest is good.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I stumbled across this company and decided to take a chance. I was so incredibly impressed with the customer service. My order was super late, however Temu gave me a credit for the lateness which I feel was not their fault. You can't control shipping. The products were great. Shoes run a little small. I would go 1/2 size up. Other than that I was amazed at the full credit. So I ordered more and no disappointment at all. Thank you Temu for your honesty.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I have tried multiple methods and multiple times to contact Temu. I have spent over 5 hours waiting on hold on a phone call and around 4 hours waiting on their Chat line. Nothing has been successful.
I completed all the requirements of a Promotion including have additional people sign up but they did not provide the promised promo. VERY shady business - make promises and then do not keep them.
I had already ordered twice from them but I will not order again - They are not reputable at all.
Hello Geoffrey, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We would be happy to further assist. Best wishes, Temu team.
I bought these earphones because mine broke but I didn't expect it to come this soon! The site says to expect delivery within 15 days, but my package arrived a few days before the date mentioned on my order and I was super excited The earphones also work really well and sound even better than my old ones, so I'm really happy that I got them. Ive been using them everyday since I got them from walking home from school to working out and even while doing some chores!
Hello Jim, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
It was my first order on Temu and I received some cheap products that were not worth losing a big money the next day after using PayPal to pay Temu! I found hundreds of victims with the same issue after using Temu.
Simply they sell your information to third parties!
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
Their items are od decent quality. Some better than others.
Refunds are quick, easy &
You have "choices"!
Easy to work with.
Very please with most of my items.
A few were NOT as expected & Temu was amazing to refund or give me a store credit.
Great customer service!
Hello Cindy, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have ordered about 7 times since November and am very happy with the products for the price! I've purchased clothing and makeup so far. I had to send back some things from 2 orders due to sizing (my error) and have already been refunded. I have absolutely no complaints! Decent shipping times, awesome prices, happy with the products.
Hello Robin, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
It's extremely frustrating and disappointing to have wasted so much time and money on this terrible Chinese website. Not only did they delay my order for days, but they ended up canceling it and refunding me without any explanation. And when I asked them why, they refused to give me a straight answer. I strongly advise against wasting your precious time and hard-earned money on this worthless site.
Hello Khalid, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this matter for you. Best wishes, Rachel
New member here! Just wanted to say that ive really been enjoying shopping on temu bc of how convenient it is. Temu offers good quality products from a really broad range of categories that you can really find everything you need at a much lower price.There are also other things like the frequent promotions and discounts and the top tier customer service that i also really like :)) )
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I bought several items and it's all mostly just junk! Unusable trash! A shoe rack that shoes won't fit in. The shoes in the pictures are women's size 8.5. Slippers and shoes that aren't wearable. Rugs that are such poor quality and paper thin. Storage containers that fall apart when you put anything in them. SUPER disappointed!
They let you return one item for free and the rest of the junk isn't worth the cost to return it...
BUYER BEWARE!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The order arrived on time. It was complete. The so called promotional gifts are never going to happen but temu say they are happy to help you. By that they mean that they will try their best to get you to spend more. However you will always be one point away.
2 of the items ordered were tiny. More like samples. I Felt a bit cheated
The other items were okay for the amount paid.
At first I was impressed by the purchased blouse. The fabric was green flower print. It arrived very smelly so I washed it and then ironed it. That is when I found out that the print flowers were just stuck onto the fabric and not woven. The size was good, even a little too large but not noticeably so. It will do for gardening in.
Customer service is appalling. Temu will start the chat and then continually ask you to state your issues. Finally they make out that you have left the conversation before closing down the chat.
Choose your items carefully, keep your expectations low.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Customer service was a joke at best. They say that if a package was not delivered to contact the shipping service. Not a good idea unless you want to be told to contact temu. Products were never received and no reship or refund was offered. Basically said I'm out of luck. I'm taking my business elsewhere from now on.
Hello William, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've ordered stuff from Temu and although the shipping was not quick, I did receive the items. Then, I didn't. After numerous calls and their chat, finally they claim I'll get a refund. We'll see if I do. Either way, I can't get my time back.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days.You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I bought 10 items and am still waiting for them. But that is not the problem, the problem is a few days later after ordering I was charged 33 dollars from temu even though I didn't buy anything else. And now they have been charging me for lots of money! Do not recommend!
Hello Harry, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Based on what you’ve described, it sounds like You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away.
Everything in one bag. Collapsable fishing rod sticking out of bag. Hat with brim was creased permanently. The drone camera app does not work even though connected to drone wifi. Such lack of care in packaging suggests to me they don't care if items arrive damaged and probably don't expect to issue refunds
Hello E V, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We work with logistics partners such as UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered over $60 worth of products, ended up returning half because the products looked better online than in reality. Some products were made out of cheap plastic that I would not buy for a dollar, but Temu charged $7.89 for it. Had to give it to them, they agreed to take them back no questions asked. The refund process was the same as Amazon, fairly efficient and painless. The only problem was my returned items added up to about $45, but the "free refund", which Temu promised on its website, somehow became only a total $31.40. Don't know why Temu charged me $14 for returning its products, when its website promised me "free refund."
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I never order online until I read reviews, I'm so glad that most of the customers have good things to say about this company. I've ordered quite a few things from them and now I'm excited to receive them. I shall be back on this platform to give you all my review.
Jacqueline
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team