Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I'm just going to chop it up as a loss and never use this app up again we take losses sometimes but this was a big loss and I really wish they could have did something about I am very upset with this situation
No wonder they don't have a store you can shop inside. This company's clothing is just like wish. Cheap nasty smelling fabric. So embarrassing. Even Halloween costumes are more wearable than these clothes. I spent $600 on costume material clothing. So mad. Huge waste of money and they are scammers. You don't get what the pictures depict of each article of clothing. I am so embarrassed that I trusted this company.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered from Temu a few small orders and was happy with the delivery. It was faster than I expected. Items were decent.
Recently I decided to start ordering some items to re-sell in our store. I spent over $400 and never received anything!
They say it was delivered and that's the end of it. They basically accused me of having an unsafe delivery spot (I live in a gated home, you can't get a more secure spot). Save your money, absolutely Terrible!
Update: once the issue was looked into, I did get a full receipt from Temu. I have since ordered from them again, and had good experiences.
Hello Tara, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to me at karl.wang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have received many products from Temu. All were good quality and mailed free of charge. I have returned some - mostly clothing for various reasons. The refunds and customer service were polite and prompt + they provide a printable return label so items can be returned with no postage. Have discovered U.S. entities buying Temu products and selling them online at a higher price. If I'm looking for a specific item, I always visit Temu first.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I purchased 3 items, slim fit jeans for my hubby, shoes for my daughter and a laminate marble roll x 3. Not 1 product was satisfactory. Jeans were straight fit, which some men would be fine with but not my hubby, shoes were way too big although cute but looks won't help her to fit into them, and the rolls of laminate were just plain white. Nothing was right. I have placed another order for 4 shirts, if I'm not happy with them upon arrival, I'll never use temu again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was surprised Temu had real time tracking since the app looks so simple but it really helped figure out where my orders were coming from. Delivery was a little later than their 15-day estimate but they did give me $5 delivery credit for it which was nice. Products are pretty okay looks the same from the image (see my photos) but the price is really the big draw here. 4 stars because they do take accountability for their late deliveries so not really a bad shopping experience!
Hello Kimmy, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
They were supposed to refund 2 orders over £200,3 separate packets under one label and one tracking. They are still dragging me saying they are working on it. I'm stuck between evri and temu and none of them are taking responsibility. I have provided all info on my side and they are being completely useless. Worst company ever! No customer service. DO NOT USE! SCAM!
Hello R.S S., thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Awful customer service experience. I haven't received my order, I have been waiting on a refund, or give me a clear answer about what is happening, they keep copying and past the same responses, ignoring my concerns. The worst place ever, stay away of these people. I spent a lot of money and now I am still waiting just to know where my package is, no one is answering my questions, they just keep repeating that my concern was forwarder to a supervisor and they would get back to me in 24/28 hours, it has been 3 days now I jeep getting the same stupid answers.
Hello Hassan, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You may track your shipping status directly in the Temu app or on Temu.com. If your package does not arrive, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can assist you further. Best wishes, Candy
Temu is an online marketplace like sm others but what makes it stand out is the super affordable pricing. Couldn't believe it at first and thought that it meant that the quality of products would be bad but everything that ive bought on Temu so far has been amazing and worked really well. Highly recommend for online shopping enthusiasts that also wanna save more money:>
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I've placed 4 orders and received 2 so far. I've been happy with everything I've gotten. It's kind of like a Dollar Store, with all sorts of things I can't easily find elsewhere. The cost is more than $1 but extremely reasonable. I'm very happy I found it.
Hello Kathy, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I have received 4 packages of many items. Some things like rings, are either stunning, or not at all like the photos. A few things have been broken, but I could easily repair them. The prices are crazy cheap for good quality. The biggest negative is the ridiculous volume of emails that come hourly all day promising $ off that you never receive. The prices are so low, this does not seem necessary. Please review this policy and decrease the number of daily/hourly emails. It is not necessary once a person continues to order.
Hello Anne, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Just bought some Lenovo headphones from Temu. Was definitely a bit apprehensive about it but it made me feel much safer seeing that not only do they get their products directly from Lenovo but that they're also sold by verified sellers with amazing reviews! They're surprisingly great headphones especially with the super low price that I paid, but now I have to buy a few more because my kids want their own now!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
There are some regularly priced items that are ok, but if you order the really inexpensive stuff, be prepared.
I did get a decent bath mat but could have paid the same at WalMart.
But take a look at these fairy garden items. I'm not sure what kind of fairies they use in China, but mine do not fit on these things...I figure that I wasted at least $30.00 of $50.00 spent. The junk will go on the garbage. I wouldn't even donate this junk.
Hello Jacqueline, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Coco
After several orders I am pleased overall. Several garments were better then we expected, and I really like the kitchen gadgets I got. I did notice that some things are smaller than they appear in the photos but if you watch for that it's not that big of a deal. I had to deal with customer service once and am satisfied at the outcome. Everything has arrived on time except one (it was a day late) and I got the $5 credit for that with out asking.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've checked out temu and loved some of their styles and patterns. Would love to order a lot but all I see is polyester used. The pictures are deceiving, they are able to make it look like natural fibers, i.e. Cottons, viscose, silk, linen, etc and then you buy and find out it is polyester. When I ordered some stuff, it didn't say the type of material used it at least I didn't see it. Now at least, scrolling through, you can see material used.
Of course, reviews are deceiving, too, here. Customers get better prices or coupons offered if they leave a great review. Everyone seems to love polyester. Well, don't believe it.
I would definitely order if natural materials would be used.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Needed a new shirt for work so this will do. Not the best fabric but I didn't really think it would be because it was so affordable but not saying that its bad either….its an okay shirt for just going to the office. It wrinkles up pretty quickly throughout the day but I don't really mind that because of the price and it still looks presentable anyway.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I am still fighting for my refund (worth of $150+) after a month. Twice, I contacted the "Customer Service" via the Chat, I was told that their manager is working on it. Another 2 weeks had gone by, nothing happened. And another ticket had been created with the new chat. Note that you will not be able to copy a record of your chat, nor it's been sent to you like at Amazon. So beware of it.
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com), or call (1-888-495-8368). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes,Coco
I've received two orders from Temu. Probably half of the items were as described and actually functioned or fit as expected.
My third (and last, ever) order has not arrived, and might not. Tracking is inaccurate at best, and with this order has been ridiculous. According to tracking, my package has been out for delivery at least four times. Then the next day it is in transit somewhere else. Why? Who knows? This is not a big town. I'm ready to give up and ask for a refund.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed my first order which came as promised, I was pleased with everything, please read the size descriptions carefully, don't expect miracles for your money enjoy something nice for the price. I am an honest online buying critic. If I don't like it everyone will know.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
This company is an absolute scam! I have spent almost $1,000 and have returned items as directed, yet the company is refusing to refund any money to my original form of payment. I keep getting brushed off and told a supervisor will take care of me or that the funds are on the way, but that never happens. A credit was actually applied to my bank account and then taken out by this company! I highly discourage anyone who is considering ordering from Temu to NOT TRUST THEM! They are extremely difficult to deal with and it's very hard to get your money back. They are very sneaky and constantly push you off from one department to another, yet they never resolve the issue and they never refund your money. I'm opening a complaint with the better Business bureau. Very upset and disappointed. If you do deal with this company I highly encourage you to keep all communications and be sure to screenshot everything so that you can submit it to your banking institution.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team