Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I like that these razors come with a lot of extra heads so that you don't constantly have to buy a new one every time….before I realized that they probs include a lot of extra heads bc of how quickly the blades get dull. Not too mad about it especially with the bargain prices these were sold at but don't expect them to last too long.
I was in the middle of doing a freebie game and i got off for about a day or two but out of nowhere i get a notification about temu purchasing everything in my cart which is 3 items. All i'm gonna say is do NOT trust this app and always delete your card info every time you use it. They will purchase things to your card without your consent!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
$2.98 credit card wallet well worth it. Winter baseball hat is ok $4.98. Ordered pair of shoes size 12(49) came in size 13. Nice looking but will need thick socks $23.04. Another pair of shoes came in a size 10(44) ordered 12. $21.94. Junk to me. Belt 47.25 inches came in 46 inches. Doesn't fit. Pair of gloves fit my x-large hands nicely. Best buy besides the wallet. Spent $60 on pure Chinese Crap. Would not buy from them again.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have never had a problem with anything I've purchased and have always been satisfied with the items I've received. Their price adjustment policy is phenomenal.
I have ordered clothes for my kids, clothes for work, and jewelry, as well as arts and craft stuff. I haven't ordered cosmetics or anything. The plus size clothes are cute and comfortable, and I've never run into anything that looks too small once I try it on. The individual seller sizing charts are great.
The only tricky thing thus far has been kids' shoes. It's important to pay attention to the length of the shoe versus the size.
Pictured below are just a few of the items I've received. Each kid is wearing an outfit from head to toe cost me maybe $15 each from Temu. I am struggling enough, so the prices are wonderful.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
So the marketing strategy they have is the carrot being held in front of the horse, and after chasing you never get the carrot. After spending 100's of dollars and referring many people they still won't give me the free gift they promised. Missing out on years of sales and they are pissing off because they keep moving the carrot. Only thing that make sense is there building fast to sell them dump all the trash on the new owners. Because they could fulfill the free gifts and be some great company that does better then Amazon and Walmart combined but they choose to do people wrong instead. They have the backing the mother company is PPD Holding worth 120 Billion. But anyway that's as honest a review as I can give
Hello Michael Durst, thank you for your feedback. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn’t mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can investigate this matter for you. Best wishes, Coco
Roughly half of the stuff I ordered I didn't get, almost all of the other half arrived damaged, with missing parts, and their refund process sucks, it can take up to 30 days, not coming back, why advertise and actually sell something they don't have.?
Hello Fernando, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can further assist you. Best wishes, Coco
Regarding my last order from 3 weeks ago...Temu and it's carrier lost my package and is trying to offer me a mere $5 account credit instead of a full refund for my order. This goes again their customer satisfaction guarantee. Additionally, the customer service representatives then tried offering me coupons ranging from $30 to $45 off my next order over $100 or $150. These do not solve the issue. This company takes no responsibility and credibility to their customers. Whatever you do, DO NOT purchase from temu. They WILL screw you over.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've placed several orders. Everything is much smaller than they show & they ship everything in a bag which several items came broke. I'm still awaiting an order & received little assistance. I would not recommend this site at all.
Hello Donna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you resolve this issue as soon as possible. Best wishes, Temu team
Temu reviews are positive from what I seen so I decided why not give it a shot. Bought random stuff just in case and Im really happy with the product and the overall experience. Payment transaction was secure and seamless and the item arrived on time. I even got a discount for my first purchase which just made the already low price go even lower! 10/10 will be back in the future
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I was extremely satisfied until the extreme amount of free items and discount offers kept overloading my email! It would have been great if they were legit but they were just forcing me to bother everyone I knew saying it would only be one more request! I already had 9 or 10 orders and loved the app enough to brag about it but fake offers, paying for coupons not detailed and expected to bother everyone I know for some items that were supposedly free got a little ridiculous! I deleted the app and hope that they still send me the orders I already paid for! Not a genuine response from temu either!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
How does their actual sales site show basically nothing less than a 4 star review…and mostly 5 stars? That was not my experience at all. Now I'm upset that I have another order on the way…because I thought all the sale site reviews couldn't be that far off! I definitely could get better quality at the dollar store.
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
My friend kept talking about Temu and how the products are super good and super cheap so I decided to buy a sports bra just to see if she was right. I mean….it's okay but certainly not the b e s t. She was right when she said everything is hella cheap here and its certainly not the worst thing I've ever tried on but I've definitely had better from them more expensive brands. Was overall a pretty good purchase but make sure that you don't expect luxury quality especially with the prices:>
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I think im about to cancel my items cause they don't want to recognize the address.
Keep putting my shipment on hold which is going to take longer to arrive!
Unnecessary hold. I had to come see was this a SCAM!
Saying I have not been charged but clearly charged
Hello Deborah, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. We have looked into your case and the information you submitted have been received. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your order details to us at rachel.zhang@temu.com, We would be happy to look into this matter for you.
I had really high expectations for this service based on others reviews. They have a huge selection and I spent a significant amount of time buys Christmas presents for family. Order was placed December 7….well it's December 25 and the tracking has yet to update. Nothing has arrived and I can't get any idea of an eta or if the items will ever arrive. A credit was applied to the app but why would I want to buy more items when I couldn't get what I initially ordered?
Hello Michele, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. You can check your estimated delivery date and track your package directly on the Temu app or Temu.com. However, we are experiencing shipping delays due to the high volume of orders this holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you may choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you further. Best wishes, Candy
TEMU sold me counterfeit products. They refuse to cooperate with recovering my financial hardships involved with their fake product.
I have been emailing this so called customer service lady "Elizabeth" with no positive outcome. I continue to request that she forward me issue to a competent person in the organization. But this request must be above her competency.
My attorney is preparing a multifaceted lawsuit.
We hope to rename the company to reflect a better organization once I take over ownership after my lawsuit forces the company into bankruptcy
Hello Edward. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material.
If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
SCAM. They take your money and then you never receive any items. Look at the photos for tracking- it's not even been shipped: 15 days later and it's still a label waiting for the package to be delivered to USPS.
Hello Suzanne, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
I now know why their stuff is so cheap to buy. They sell your information to third parties. Since I joined their site I have been flooded in my inbox with unwanted spam with NO unsubscribe options on them. All but one of my orders are all way behind. I have a few with them. They will offer you a refund,but only in Temu credit. Was not worth it. I will say that the items I actually got were okay for the most part.
Hello Reed, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us an email with your order ID and a screenshot of your review details at rachel.zhang@temu.com so we can help you right away.
3 months ago, I loved this site. I bought more baby clothes here than in any other store for much less. Then it happened. They became very popular and over worked and out of stock. You place things in your cart, pay for it then 2 weeks later get an email they you're being credited $5 because they are put of stock. It takes up to 3 weeks to get your order which I didn't mind. Now almost all the things I really wanted are out of stock. I'm happy they are popular but for me it's disappointing as the things I ordered I was looking forward to getting.
Pros: their items are from China but they are great quality plus they do credit you quickly
Cons: whatever you order expect 3-4 weeks delivery and never buy anything as a gift as though your life depends on this item. You could recieve a text 2 weeks later that is out of stock
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I got a little desk fan because its almost summer and im just really happy with it! It works great and keeps me cool for the whole day + it also looks really cute:> It doesn't even matter that delivery took almost two weeks because i saved a lot of money, got free shipping and unpacked a really nice product.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Returning items are a PAIN! Very frustrating and disorganized returning several items. Most of their customer service is completely incompetent and will waste your time having you wait forever on hold without a resolution! Most of their women's clothing the material is not good quality at all!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team