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Awful customer service experience. I haven't received my order, I have been waiting on a refund, or give me a clear answer about what is happening, they keep copying and past the same responses, ignoring my concerns. The worst place ever, stay away of these people. I spent a lot of money and now I am still waiting just to know where my package is, no one is answering my questions, they just keep repeating that my concern was forwarder to a supervisor and they would get back to me in 24/28 hours, it has been 3 days now I jeep getting the same stupid answers.
15 days to make 1000 business cards and not done yet. The worst customer service, they hang out on you, cut the chat on you when you ask to cancel your order since they couldn't deliver on time promised.
I am still waiting for my order. Don't use them, you will have high blood pressure dealing with this kind of people.
Products used:
business cards
Alibaba.com makes everything easy and accurate. The website chat needs a little improvement though.
My experience with my order was smooth and easy to find the right product I was looking for.
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A bit of an unreal situation. 1 week of chats with customer service to warn them that the...
They are liars, I have physical proof of then lying. They say they delivered my items to a...
Hello Hassan, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You may track your shipping status directly in the Temu app or on Temu.com. If your package does not arrive, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can assist you further. Best wishes, Candy