Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I placed an order on February 20,2023. I put all of correct info in my profile. Received email that order was being shipped as 2 packages. I had no problems until I looked at where the packages were being shipped to. Lo and behold they were not going to MY address, but to an address in FLORIDA! I live in INDIANA! It took 2 days, 3 different "out-sourced" representatives in order to cancel the 1 package that had already shipped. I cancelled the other "package" as it hadn't shipped yet. BE CAREFUL!
I ordered a grinder and it took so long to receive. Painful, it was damaged on delivery. Please where do I return the product for a refund or replacement.
Hello Ikem, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Our first order received was the wrong items. Even the quantity of items ordered was drastically different. The original order had 28 items, and the wrong order received had 12. The tracking number was the same. Temu doesn't have a telephone number for Customer Service, I had to use Chat. I chatted with 3 different Customer Support Reps over an hour, and had to repeat the same information to each Rep. So, I finally submitted a Refund for wrong package received. I have never had an experience of an entire order from any website that was incorrectly sent. If I could have talked with a representative over the telephone, I would have saved myself at least 40 minutes. I'm just amazed how incompetent the quality control of Temu is, and on the very first order. That is very sad. There were a lot of Birthday presents in this order.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
So I have made a few purchases with Temu and have had no problems. I returned 2 items and was refunded immediately. The reason for 4 stars is my last 2 packages are very late but I have received a credit for both.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
This company is a scam, do not believe them first they make us believe that it is a good company, they are only scammers with low-class products made in China. Do not buy from this company, sooner or later you will be scammed. They have stolen my money.
Hello Mariana, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu's 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). Your feedback is extremely valuable to us, and we will always strive to address your concerns. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any questions. Best wishes, Temu team
So not happy with temu for the last month and ongoing, I have bought so much stuff from them and they are no longer providing proper documentation which is needed at the border. Several of my parcels have still not been delivered and temu will not do anything. Not kewl, temu. Get it together.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 8-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/ca/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
Not happy with temu it looks all nice but in reality it's a scam for people to help them get more people. They say free gift just share with friends and you will get them. When your done doing what they say the app starts taking away your credit so you won't get the free gift it's a scam for you to buy more and find them more people to use their app.
Hello Carla, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Coco
Within 2 days after having to give my phone number with my order, I got a scam call that knew my full name and phone. The scammer had a strong Asian accent. The scam said that if I didn't call the 866 number that "legal" action would be taken against me. I did fall for this scam, but that name and phone number I used for that Temu account is what the scammers used. Temu either sells the info or their servers are hacked.
Hello Dana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
First and last time I will ever use this app. I ordered somethings back in June 2023. As of July 3rd I had not received my order. July 12th I was told my items failed to deliver. I requested a refund and as of August 11th I still have not been refunded my money. They are stealing from people.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I dont recommend this site if u live in a complex because they don't care whether or not you was the one to receive your package. My package was stolen and they did not refund me or reship my package I spent over $200 on the items a total of 19 items in which I only received two after Temu decided to split my delivery in two one came through via usps the other a delivery company they use and that's one who delivered package to wrong address and told/marked delivery as correct in which it wasn't. Trust I contacted Temu themselves as well as delivering company and neither wanted to help nor fix the issue. Also I'm still being charged for the items because I paid through afterpay. I advised them as well as temu I will and can not pay for items I never received regardless of what the delivery company said about order being delivered because I never received the package. Needles to say me or my family no longer use the site
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
First time using Temu, very disappointed after waiting for order, had a notification, saying order is being sent back, when I never even received the items, no explanation and now have to wait for refund, never had a problem with Shein, won't be using them again.
Hello Cheryl, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can help you resolve your issue. Best wishes, Temu team
I ordered some items that were not as they were described. I initiated a return, my order was just over $40 and I was charged $8 for return postage. I had to wait nearly 3 weeks to get my parial refund.
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I have placed 5 orders with TEMU and 3 have been delivered so far with 2 en route. All 3 deliveries came within the estimated time and in general the deliveries have been quicker than my orders from Aliexpress. 2 of the orders were not shipped immediately and TEMU gave me a $5.00 credit for each for slow shipping. I'm very happy with the quality of the products and there was no damage to any of the items. So far my experience has been very positive with price, quality, speed of delivery and customer service.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu.com took my order, promptly charged my card, and 3 weeks later sent me an email that my order was delivered.
Except they did not deliver. The picture on the site shows some door with the same number as my street address, with some package on the street close to that door. That picture has exactly nothing to do with delivering packages to my address. Number of a street address is not unique. I live in an apartment building with a mail room, where mail is normally dropped off. My order has correct address, with apartment number on it. Mailroom is the first room upon entering the building lobby. Every legitimate delivery service operating in my area manages to deliver packages with no problem.
I've contacted Temu.com about non-delivery, but online support tells me to call, and phone message tells me to hang up. Not exactly promising for getting anything for my money.
Hello Jane, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. If you need any further assistance, please contact us email (rachel.zhang@temu.com), so we can help resolve your issue.
Compared to other similar Chinese based marketplaces the goods arrive quickly. I don't like the bombardment of marketing click bait on their website and their is some well documented reports about unethical practices especially child exploitation - https://www.latimes.com/business/story/2023-06-15/temu-sells-products-linked-to-forced-labor-in-china which is making think again about this site.
Hi, thank you so much for your review. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. We would love to hear more about your concern, so please message us on our Temu.com or Temu app live chat. Best wishes, Temu Team
I returned items and still DO NOT HAVE MY ENTIRE REFUND! They gave me $24.11 out of $109.00. They tell you they are going to have the financial institution look into it but it is the same email every time saying they sent the refund when they only gave me $24.11. It has almost been one month!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This is a U.S. based Chinese company who has only been in business since September 2022. It is a million times better than decades-old AliExpress & is almost on par with Amazon (without the books)--amazing for such a new site. They have a humungus hoarders dream inventory of everything you never knew you needed at prices so low as to be almost free. Accurately fulfilled orders are shipped FREE in a guaranteed 11 days w/$5 credit for later deliveries. CS is easily accessible & overly fair. They have liberal return policies & refunds are promptly processed. I had problems with 2 orders but it was only because the packages didn't fit in my mailbox, which is a block away up an unpaved ominous-looking deadend & USPS couldn't find my house (if you can imagine that).
Hello Kris, thank you for shopping on Temu and sharing your 5-star experience with us! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
After I finally received my products very late I discovered they are counterfeit. I bought an exhaust pipe that is counterfeit. It is not a factory item, just a cheap knockoff. I requested my money back but TEMU requires me to return the item. This mistake will be costly to TEMU as I have handed the item to the authorities. It would have been easier to comply with my request, but TEMU decided against it. My attorney has suggested a lawsuit after the authorities have concluded their investigation.
Furthermore my last TEMU review was answered by a repwho suggested TEMU sells quality products. WOW! Really! Quality products? You have been caught red handed selling counterfeit products! You call that quality? Are you completely insane? This company is a joke.
Ladies and gentlemen. Wait for a while before you purchase. After this lawsuit I'll take over and fire everyone who is responsible for this crap.
Hello Eddie, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. You can shop with peace of mind knowing that all of our payment links are secure and PCI-certified. We work with UPS and USPS to ensure that packages are delivered timely and efficiently. Most packages arrive within 7-15 business days. However, we are experiencing shipping delays due to the high volume of orders this holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at coco.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Coco
I am ashamed to say I've spent a few hundred dollars on Temu.com because they have an amazing selection of unique items from which to choose. Not anymore. While there are many things that can help you with housekeeping, the majority of things I've bought are cheap, made in China, and not as expected. Jewelry often tarnishes, breaks easily or looks cheap like the price you paid for it. Occasionally, you may get a quality ring in stainless steel, but that is not the norm. I purchased 5 clothing items in one order and each was made of the same poor quality materials, a cheap, thin polyester. I would never buy clothing from them again. Yes, Temu.com is a legitimate company who crams orders in to orange plastic mailers which can cause crushing of hats and other items. They do refund money if you are not satisfied once the item is returned.
Hello Mar, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Fun site too shop on...At xmas I ordered dog sweaters and pet supplies...all were wonderful...very wellmade but too small...I went too return them for larger size...They responded by saying too keep them or donate...8 sweaters and they refunded my money...I took al of them too the SPCA...they were so happy...shipping was amazing...1 week...its from china...so that was quick...I just ordered 4 dresses...2.99 each...even if there copies.its worth it too me...I spent 21.00 including shipping with this price...thats a dinner out for me...so good luck...my exsperience was great...
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Caryl, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Best wishes, Rachel